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Canada    USA

Sales

Hours of Operation

Mon - Fri
8:30am - 7:00pm EST

1-888-425-6739

Option 1

Technical Support

Hours of Operation

6 Days a Week
Closed on Sunday

9:00am - 10:00pm EST

1-877-755-6739

Option 1 English, 2 French, 3 Spanish

Customer Support

Hours of Operation

Mon - Fri
9:00am - 5:00pm EST

1-888-425-6739

Option 2

Costco Concierge (For Costco USA members only)

1-866-861-0450 5am-10pm PST

International

Technical Support

Hours of Operation

6 Days a Week
Closed on Sunday

9:00am - 10:00pm EST

001-800-425-6739-0

Option 1, 1

Customer Support

Hours of Operation

Mon - Fri
9:00am - 5:00pm EST

001-800-425-6739-0

Mexico

001-800-681-9263

001-800-514-6739

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One of our service team will be happy to provide you with an answer.

What type of question do you have?

Sales

I have a pre-sales question to help me with product selection, or I need assistance to place an order or help with an order I have already confirmed.

Technical Support

I need configuration or troubleshoot assistance with a product I already own.

Customer Support

I need help with an in-warranty replacement or details on an out-of-warranty repair, getting a part replaced, or to discuss general issues.

Returns

I need help to return a product for refund that I have purchased directly from the Lorex website within the last 30 days.

Feedback / Tell Us a Story

I would like to leave feedback about a Lorex product or service, or tell a story about an experience I have had using Lorex products.

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