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LW2710 & LW2910 LIVE SD7 & SD9 Series - Frequently Asked Questions

Relevant Models / Series: LW2710 SD7 Series (LW2712, LW2711), LW2910 SD9 Series (LW2912, LW292)

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Q: How do I install USB drivers for remote viewing using Skype™?

A: USB drivers for Skype™ remote viewing on PC and Mac are available as a free download. The driver for PC now has seperate versions for 32-bit and 64-bit operating systems.

To install USB driver for PC:

  1. Determine whether your computer system type is 32-bit or 64-bit:
    1. Press Windows key + E on the keyboard to open Windows Explorer.
    2. Right-click Computer on the left-side panel in Windows Explorer.

      Right-click on Computer

    3. Click Properties.

      Click Properties
       
    4. Under System, check the System type. The system type description will specify whether your system is 32-bit or 64-bit.

      Check System type to see if your system is 32- or 64-bit

  2. Download the USB driver for PC from the Downloads tab (click here).
  3. Double-click the .zip file to extract the contents.
  4. Open the extracted folder and double-click dpinstX86 if you have a 32-bit system or dpinstX64 for 64-bit. Follow the on-screen instructions to install.

To install USB Driver for Mac:

  1. Download USB Mac Driver from the Downloads tab (click here).
  2. Double-click the .zip file to extract the contents.
  3. Open the folder SD Series Mac Driver and double-click the WirelessCameraMacDriverSuiteInstaller (.pkg) file.
  4. Follow the on-screen instructions to install.

 

Q: How do I setup remote viewing using Skype™?

A: See the Instruction Manual for setup instructions for both PC and Mac. If you have followed the instructions and still can't connect, check the following:

  • Have you installed USB drivers for the video monitor? See question above for details.
  • Is the video monitor connected to your computer using a USB cable? The monitor will say USB PC CAMERA MODE on the screen when it is connected. The video monitor must be connected via the USB cable to access the video over Skype.
  • Have you created a separate Skype account for the video monitor? You must create a separate account for the video monitor so you can call it using your personal Skype account.
  • Have you added your personal Skype account to the Contacts list for the video monitor's Skype account?
  • Have you enabled the video monitor Skype account to auto-answer incoming calls? See the instructions below for PC and Mac.

To enable Skype to auto-answer incoming calls (PC):

  1. While logged into the video monitor Skype account, click on Tools>Options.
  2. Click the Calls button (Calls button ).
  3. Select Only allow people in my Contact list to call me (recommended). This will prevent the device from accepting Skype calls from anyone who is not in the contact list for its account.
    NOTE: You may also select Allow anyone to call me to allow anyone with a Skype account to call the device and access your camera. This setting is not recommended. Only one account may call the video monitor at the same time.
  4. Click the Show advanced options button.
    Click Show advanced options
  5. Select the Answer incoming calls automatically checkbox and the Start my video automatically when I am in a call check box. Click Save.
    Check answer incoming calls automatically and Start my video automatically when I am in a call

 

To enable Skype to auto-answer incoming calls (Mac):

  1. While logged into the video monitor Skype account, click Skype>Preferences.
  2. Select the Calls tab.
  3. Under Incoming Calls, select Answer automatically.
  4. Click Configure.
    Select Answer Automatically then click Configure
  5. Select Answer automatically with video. Click Done.
    Select Answer automatically with video
  6. Select the Privacy tab.
  7. Under Allow calls from, select Contacts. This will prevent the device from accepting Skype calls from anyone who is not in the contact list for its account.
    Allow calls from contacts
    NOTE: You may also select Anyone to allow anyone with a Skype account to call the device and access your camera. This setting is not recommended. Only one account may call the video monitor at the same time.
  8. Close the Preferences window to return to the main Skype window.

 

Q: My computer already has a webcam. How do I get Skype™ to use the video monitor instead?

A: Follow the steps below to change the primary camera in Skype to the video monitor.

To change the primary camera to the video monitor in Skype on PC:

  1. Click Tools>Options.
  2. Click the Video Settings button.
  3. Under Select Webcam, select Wireless Monitoring System to make the video monitor the primary camera.
    Select Wireless Monitoring System
  4. Click Save.

NOTE: You will have to reselect your webcam under Select webcam to use it for regular Skype video calls.

To change the primary camera to the video monitor in Skype on Mac:

  1. Click Skype>Preferences.
  2. Select the Audio/Video tab.
  3. Under Camera, select Wireless Monitoring System.
    Select Wireless Monitoring System
  4. Close the Preferences window to return to the main Skype window.

NOTE: You will have to reselect your webcam under Camera to use it for regular Skype video calls.

 

Q: How do I change the camera that is shown through Skype™?

A: Viewing through Skype does not allow you to change channels remotely; however, you can change the channel that is shown on Skype manually by using the video monitor remote control.

To change the channel that is shown on Skype:

  • With the video monitor connected to the computer using a USB cable, press M on the video monitor remote control to change the channel number. The camera number changes from "CAM 1" to "CAM 2".
    Press M on remote control to change the channel that is shown on Skype

 

I have a Lorex product with Skype™ compatibility. Can I connect to my cameras remotely with Skype™ on Windows 8?

Yes. The latest driver software allows you to connect to your cameras using the Skype™ app from the Windows Store as well as Skype™ for desktop. Click here for instructions on installing the latest driver and setting up remote access with the Skype™ app.

As an alternative to downloading the Skype™ app from the Windows Store, you may download Skype™ for Windows desktop from www.skype.com. Both versions of Skype™ allow you to connect to your cameras remotely.

To download Skype™ for Windows desktop:

NOTE: The Skype™ illustrations and instructions below serve as a guideline only. Skype™ may change their website / product interface without prior notice.

  1. Visit www.skype.com. Click Downloads at the top of the page.

    Click Downloads at the top of the Skype homepage

  2. Scroll down to the bottom of the Downloads page and click "Learn about Skype for Windows desktop".

    Click 'Learn about Skype for Windows desktop'

  3. Click on the green button labelled "Get Skype for Windows desktop".

    Click 'Get Skype for Windows destop'
  4. Follow the on-screen steps to install Skype for Windows desktop.

  5. Use the steps in your user's guide to remotely connect to your cameras.

NOTE: Skype™ for Windows desktop is incompatible with Windows RT, which runs on surface RT tablets.

 

Q: How do I turn off the alarm ('beeping') sound?

A: Follow the steps below.

  1. Press the Menu button on the remote control.
  2. Navigate to Settings>Alarm Volume and press Enter.
  3. Press the back ( Back button ) button repeatedly on the remote control to turn the volume all the way down.
    NOTE: One volume bar means the alarm sound is muted.
  4. Press Enter on the remote control.

 

Q: How do I use motion recording?

A: Use Motion Recording to have the system only record when motion is detected by one of the cameras. Only one camera may record at a time. An SD card must be inserted into the system to enable Motion Recording.

To enable Motion Recording:

  1. During live view, press the Motion button on the remote control. AUTO REC will light up on the LCD receiver.
    Auto Record Light
  2. Perform one of the following:
    • Enable Quad Mode (recommended): Press the Quad button on the remote to open 4-way split-screen view. When motion is detected, the system will display only the triggered camera on-screen. When motion recording is complete, the view will return to Quad Mode.
    • Enable Auto Sequence Viewing Mode: Press the CHANNEL-A button on the remote. When motion is detected, the system will display the triggered camera on-screen. When motion recording is over, Auto Sequence Viewing Mode will continue as normal.

ATTENTION: If you manually select a channel (by pressing CHANNEL-M) while the system is in Motion Recording Mode, motion recording will ONLY apply to the selected channel. For example, with Motion Recording enabled, you manually select channel 3; if motion were to occur in view of camera 1, the system would NOT RECORD video from channel 1.

 

Q: How does the motion recording feature work?

A: A PIR (Passive Infrared) motion sensor allows the camera to detect movement. A PIR motion sensor detects motion by looking for changes in temperature at any given point in its field of view [1]. If a person walks in the PIR motion sensor's field of view, the PIR motion sensor will detect the movement of the person's body heat and trigger recording on the video monitor. Compared to techniques that detect changes in the video as motion, PIR motion sensors are less prone to false triggers such as blowing leaves or rain.

The maximum range of the PIR motion sensor on the camera is 21 feet (6.5 meters).

Camera detects motion and triggers recording

Please note that motion recording only starts when motion is detected. Because there is a slight delay between when the motion occurs and when recording starts, quickly moving objects may be missed in the recording.

[1] http://www.gadgetshack.com/motionsensor.html

 

Q: Motion recording is not working properly through a window. Why?

A: The window will affect motion sensing as the temperature of the window itself will mask temperature changes occurring outside, which is what the PIR motion sensor is looking for to detect motion. If the camera is required to monitor an outside area, it should be installed outside.

 

Q: How do I listen to audio from the cameras?

A: To listen to audio from the cameras, you must peel off the plastic film on the front of the cameras. Otherwise, it will block the built-in microphone.

Peel off protective film

Then, during live viewing, use the volume (+/-) buttons on the remote control to change the volume for audio. Use the white volume icons on the on-screen display to help you set the audio volume.

Volume indicator

NOTE: The audio volume is different from the alarm/buzzer volume found in the Main Menu (Main Menu>Settings>Alarm Volume).

 

Q: Can I use Lorex Wireless Range Extender Antennas with the LCD receiver?

A: Before purchasing a Wireless Range Extender Antenna, ensure that your monitor uses a removable antenna (A). On compatible units, you can remove the antenna on the backside of the monitor by gently turning it counter clockwise. Older versions of these units use a fixed antenna (B) and are not compatible with Wireless Range Extender Antennas.

Check the antenna on the back of your monitor

 

Last Updated: 10/30/2013

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