October 11, 2014
Location: Temple, TX
The system is easy to set up and install. The simplicity and plug & play package is why I ordered
this system. One issue I have is with contacting CSR or Tech support. I have never reached
them by phone. (On hold too long) I had a duplicate order and I want to make sure I get credit
for this duplicate order. I emailed them and let me tell you, that too takes days before anyone
responds. THe same with Tech support, by phone was never successfull, by email, waiting
days to get a response. This should be addressed by someone, becasuse while the system
is good, the hassle reaching someone to help you, is not worth the purchase.
My duplicate order was returned as per instructions by the CSR. I gave them an order number
and the tracking number. I just had an email response, stating they don't have it yet.
If I knew how difficult it was working with Customer service or tech support, I would have never bought this system no matter how good it is or easy to install.,