This proof of purchase is required by our Customer Service team to provide warranty assistance for your unit in the event that you require a repair or replacement. The proof of purchase lists the date the item was purchased (to show that the item is within the 1 year warranty period). Your receipt could be in the form of a printed receipt from a store, or it could be an email receipt from an authorized online retailer – both are acceptable as proof of purchase.
We strongly recommend that you would keep copies of your proof or purchase in an easily located area (ie. taped inside your quick start guide) - and a good tip is to photocopy a store-printed receipt as the thermal printing can fade with time or contact with heat, and your purchase details would be lost.
It is simple to attach your bill of sale to your warranty in the MyLorex account for easy reference.
Yes. Simply go to your MyLorex account, and to the Warranties section. Click on the green PLUS sign beside your previously registered warranty
Click on Browse from the new window to add a file to your registration:
Once you click on the “Save Bill of Sale” button, the file will be added to your warranty.