17  Connecting to Your System Using Smartphone or Tablet Apps

The system is compatible with iPhone, iPad and Android devices.

Platform

App Name

Get App From
iPhone/iPad
FLIR Cloud™
Apple App Store
Android
FLIR Cloud™
Google Play Store
See www.lorextechnology.com for the latest list of supported apps and devices.

17.1  iPhone / iPad

FLIR Cloud™ is an iPhone / iPad app that allows you to remotely view your system.

17.1.1  Prerequisites

  • Connect your system to your router using an Ethernet cable (included).
  • Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet.

17.1.2  Connecting to your System on iPhone / iPad

  1. Download FLIR Cloud™ for free from the App Store.
  2. Tap on the FLIR Cloud™ icon (icon ) to start the app.
  3. Tap Sign up and enter your email address and password to create a new account.
  4. Tap icon then icon .
    Graphic
  5. Tap DVR/NVR/IP Camera.
    Graphic
  6. Configure the following:
    Graphic
    1. Tap Scan QR Code and line up the QR code on the top of your system using the camera on your mobile device.
      Graphic
      OR
      Under Device ID, manually enter the Device ID printed on the label.
    2. Name: Choose a name for your system of your choice.
    3. Client Port: Enter the Client Port (default: 35000 ).
    4. User Name: Enter the system’s User Name (default: admin ).
    5. Password: Enter the system’s Password (your new, secure password created during initial setup).
  7. Tap Connect.
  8. The app opens in Live View and streams video from your cameras.

17.1.3  Live View Interface

You can use FLIR Cloud™ in portrait and landscape mode.
Live View Overview
Graphic
  1. Menu: Tap to bring up the Menu.
  2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels.
  3. Pages: Shows the number of pages available and highlights the currently selected page.
  4. Split: Select the split-screen layout.
  5. Snapshot: Tap to take a snapshot from the currently selected channel.
  6. Control Bar: Contains the following options. Swipe left or right to access more options.
    Graphic
    1. Quick Playback: Tap to start/stop quick playback.
    2. PTZ Controls: Open/close PTZ controls. PTZ camera required (not included).
    3. Microphone: Audio enabled cameras required.
    4. Video Quality: Open/close streaming quality panel.
    5. Alarms: Not supported.
    6. Audio: Audio enabled cameras required.
  7. Manual record: Tap to start/stop manual recording.
  8. Access Favorites.
  9. Connect/disconnect all: Connect to/disconnect from all previously added cameras.
  10. Device List: Tap to open a list of devices. You can use the Device List to open multiple systems or cameras at once.

17.1.4  Controlling PTZ Cameras

If you have PTZ cameras (not included), you can control them from the app.
To control PTZ cameras:
  1. Tap the display area the PTZ camera is connected to.
  2. Tap icon to open PTZ controls.
PTZ Controls
Graphic
  1. Live Display: Swipe to move the camera. Pinch to zoom in/out.
  2. Focus: Tap to show focus controls.
  3. Zoom: Tap to show zoom controls.
  4. Iris: Tap to show iris controls.
  5. Goto preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the checkmark to goto the preset.

17.1.5  Viewing Snapshots and Videos with Local Files

If you have saved snapshots or videos using the app, you may open them with Local Files.
    To access Local Files:
  • Tap icon to access the Menu, and then tap Local Files.
    Local Files Overview
    Graphic
    1. Menu: Return to Menu.
    2. Files: Tap to open files.
    3. File Type: Tap the options to select video files or snapshots.
    4. Options: Tap to delete or export files to your device’s local storage.

17.1.6  Using Playback Mode on iPhone / iPad

You can access recorded video on your system using your iPhone / iPad.
    To use Playback Mode:
  1. Tap icon to access the Menu, and then tap Playback.
  2. Tap + and select a channel to playback.
    Graphic
  3. Select the date then the start and end times to playback.
  4. Use the on-screen controls to control playback.
    Playback Controls
    Graphic
    1. Display Area: Double-tap to open in full-screen.
    2. Time Bar: Shows the length of the recording. Swipe left or right to select the time you wish to view.
    3. Play/pause.
    4. Slow.
    5. Snapshot: Tap to take a snapshot from the selected camera.
    6. Stop All: Stop playback on all channels.
    7. Audio: Audio enable cameras required.
    8. Manual Record: Tap to start/stop recording to your mobile device’s local storage.
    9. Next frame.
    10. Fast.

17.1.7  Enabling Push Notifications

You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion.
Graphic
    To enable Push Notifications:
  1. Tap icon to access the Menu, and then tap Push Config.
  2. Tap the system you would like to configure.
    Graphic
  3. Tap Motion Detect and then check each channel you would like to receive push notifications from.
    Graphic
  4. Tap icon to save changes. You will now receive a notification when one of the selected cameras detect motion.

17.1.8  Using the Event List

The Event List menu shows a list of events that were sent to your device via push notifications.
To access the Event List:
  • Tap icon to access the Menu, and then tap Event List.
Event List Overview
Graphic
  1. Events: Shows the details of each motion detection event. Tap the event to view the video or snapshot.
  2. Delete All: Tap to delete all events in the Event List.
  3. View: Tap to view the video or snapshot for the selected event.

17.1.9  Using Favorites

Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera.
To use Favorites:
  1. Tap icon to access the Menu, and then tap Favorites.
  2. Tap a group to configure an existing group.
  3. To add cameras to the group, tap icon .
  4. Select the cameras you would like to add to the group. Tap icon to save changes.
    Graphic
To open Favorites in Live View:
  1. Tap icon to access the Menu, and then tap Live View.
  2. Tap icon , and then tap icon to open the group.
    Graphic

17.1.10  Using the E-Map

E-Map allows you to place cameras over a still image. For example, you can use the E-Map to create a virtual map of your cameras over a floor plan of your home or business.
To add an E-Map:
  1. Tap icon to access the Menu, and then tap E-Map.
  2. Tap icon .
  3. Select a .jpg image on your mobile device.
  4. Press icon and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras.
    Graphic
  5. Click icon . Choose a name for your E-Map and then tap OK.
To open cameras from an E-Map:
  1. Tap icon in Live View.
  2. Select the E-Map in the Device List.
    Graphic
  3. Tap the camera or cameras to select and then tap Connect to open the cameras.
    Graphic

17.1.11  Device Manager

You can use Device List to add, delete, or edit your systems.
    To access Device Manager:
  • Tap icon to access the Menu, and then tap Device Manager.
    To edit a system:
  1. Tap the system in Device Manager. Tap icon .
    Graphic
  2. Edit the connection details as needed.
  3. Tap Connect to save changes and connect to the system.
    To delete a system:
  1. Tap the system you would like to delete.
  2. Tap icon . Tap OK to confirm.

17.1.12  Adding Devices Using an IP or DDNS Address (Advanced)

The app can connect directly to a device via the IP address or DDNS address as an optional advanced connectivity method or for systems that do not support FLIR Cloud™.
Prerequisites:
  • The device you are connecting to must be connected to the Internet.
  • You must port forward the HTTP Port (default: 80 ) and Client port ( 35000 ) on your router to the device’s local IP address.
  • To ensure connectivity, it is highly recommended to register for a free DDNS domain to use with your system.
  • For more information on port forwarding and DDNS, visit www.lorextechnology.com .
    To add a device using an IP or DDNS address:
  1. Tap icon then icon .
    Graphic
  2. Configure the following:
    Graphic
    1. Tap Register Mode and select IP/Domain.
    2. Name: Choose a name for your system of your choice.
    3. Address: Enter the IP address or DDNS address of your system.
    4. Client Port: Enter the Client Port (default: 35000 ).
    5. User Name: Enter the system’s User Name (default: admin ).
    6. Password: Enter the system’s Password (your new, secure password created during initial setup).
  3. Tap Connect.
  4. The app opens in Live View and streams video from your cameras.

17.2  Android

FLIR Cloud™ allows you to remotely view your system on Android devices.

17.2.1  Prerequisites

  • Connect your system to your router using an Ethernet cable (included).
  • Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet.

17.2.2  Connecting to your System on Android

  1. Download FLIR Cloud™ for free from the Google Play Store.
  2. Tap on the FLIR Cloud™ icon (icon ) to start the app.
  3. Tap Sign up and enter your email address and password to create a new account.
  4. Tap icon then icon .
    Graphic
  5. Configure the following:
    Graphic
    1. Tap Scan QR Code and line up the QR code on the top of your system using the camera on your mobile device.
      Graphic
      OR
      Under Device ID, manually enter the Device ID printed on the label.
    2. Name: Choose a name for your system of your choice.
    3. Client Port: Enter the Client Port (default: 35000 ).
    4. User Name: Enter the system’s Username (default: admin ).
    5. Password: Enter the system’s Password (your new, secure password created during initial setup).
  6. Tap Connect.
  7. The app opens in Live View and streams video from your cameras.

17.2.3  Live View Interface

You can use FLIR Cloud™ in portrait and landscape mode.
Live View Overview
Graphic
  1. Menu: Tap to bring up the Menu.
  2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels.
  3. Pages: Shows the number of pages available and highlights the currently selected page.
  4. Split: Select the split-screen layout.
  5. Snapshot: Tap to take a snapshot from the currently selected channel.
  6. Control Bar: Contains the following options. Swipe left or right to access more options.
    Graphic
    1. Quick Playback: Tap to start/stop quick playback.
    2. PTZ Controls: Open/close PTZ controls. PTZ camera required (not included).
    3. Video Quality: Open/close streaming quality panel.
    4. Alarms: Not supported.
    5. Audio: Audio enabled cameras required.
    6. Microphone: Audio enabled cameras required.
    7. Digital Zoom: Tap to activate digital zoom mode. Pinch to zoom in/out.
    8. Color Settings: Tap to access color controls for the currently selected camera.
  7. Manual record: Tap to start/stop manual recording.
  8. Access Favorites.
  9. Connect/disconnect all: Connect to/disconnect from all previously added cameras.
  10. Device List: Tap to open a list of devices. You can use the Device List to open multiple systems or cameras at once.

17.2.4  Controlling PTZ Cameras

If you have PTZ cameras (not included), you can control them from the app.
    To control PTZ cameras:
  1. Tap the display area the PTZ camera is connected to.
  2. Tap icon to open PTZ controls.
PTZ Controls
Graphic
  1. Live Display: Swipe to move the camera. Pinch to zoom in/out.
  2. Focus: Tap to show focus controls.
  3. Zoom: Tap to show zoom controls.
  4. Iris: Tap to show iris controls.
  5. Go to preset: Tap to access preset controls. Then use the sliders to select a preset and then tap the checkmark to go to the preset.

17.2.5  Viewing Snapshots and Videos with Local Files

If you have saved snapshots or videos using the app, you may open them with Local Files.
    To access Local Files:
  • Tap icon to access the Menu, and then tap Local Files.
    Graphic
    1. Menu: Return to Menu.
    2. Files: Tap to open files.
    3. File Type: Tap the options to select video files or snapshots.
    4. Options: Tap to share, delete, or export files to your device’s local storage.

17.2.6  Using Playback Mode on Android

You can access recorded video on your system using your Android.
    To use Playback Mode:
  1. Tap icon to access the Menu, and then tap Playback.
  2. Tap + and select a channel to playback.
  3. Select the date then the start and end times to playback.
  4. Use the on-screen controls to control playback.
    Playback Controls
    Graphic
    1. Display Area: Double-tap to open in full-screen.
    2. Play/pause.
    3. Time Bar: Tap inside the bar to fast forward or rewind.
    4. Previous: Select previous video file.
    5. Next: Select next video file.
    6. Snapshot: Tap to take a snapshot from the selected camera.
    7. Stop All: Stop playback on all channels.
    8. Not supported.
    9. Manual Record: Tap to start/stop recording to your mobile device’s local storage.
    10. Fast.
    11. Slow.
    12. Time Range: Tap to change the range of time shown in the time bar.
    13. Next frame.

17.2.7  Enabling Push Notifications

You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video or a snapshot attachment from the camera that detected motion.
Graphic
    To enable Push Notifications:
  1. Tap icon to access the Menu, and then tap Push Config.
  2. Tap the system you would like to configure.
    Graphic
  3. Tap Motion Detect and then check each channel you would like to receive push notifications from.
    Graphic
  4. Under Push type, select Video to attach a video clip to each push notification. Or, select Image to attach an image to each push notification.
  5. Tap icon to save changes. You will now receive a notification when one of the selected cameras detect motion.

17.2.8  Using the Event List

The Event List menu shows a list of events that were sent to your device via push notifications.
    To access the Event List:
  • Tap icon to access the Menu, and then tap Event List.
Event List Overview
Graphic
  1. Events: Shows the details of each motion detection event. Long press an event to delete just that event.
  2. Delete All: Tap to delete all events in the Event List.
  3. View: Tap to view the video or snapshot for the selected event.

17.2.9  Using Favorites

Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera.
To use Favorites:
  1. Tap icon to access the Menu, and then tap Favorites.
  2. Tap a group to configure an existing group.
  3. To add cameras to the group, tap icon .
  4. Select the cameras you would like to add to the group. Tap icon to save changes.
    Graphic
To open Favorites in Live View:
  1. Tap icon to access the Menu, and then tap Live View.
  2. Tap icon , and then tap icon to open the group.
    Graphic

17.2.10  Using the E-Map

E-Map allows you to place cameras over a still image. For example, you can use the E-Map to create a virtual map of your cameras over a floor plan of your home or business.
    To add an E-Map:
  1. Tap icon to access the Menu, and then tap E-Map.
  2. Tap icon .
  3. Select a .jpg image on your mobile device.
  4. Press icon and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras.
    Graphic
  5. Click icon . Choose a name for your E-Map and then tap OK.
To open cameras from an E-Map:
  1. Tap icon in Live View.
  2. Select the E-Map in the Device List.
    Graphic
  3. Tap the camera or cameras to select and then tap Connect to open the cameras.

17.2.11  Device Manager

You can use Device List to add, delete, or edit your systems.
    To access Device Manager:
  • Tap icon to access the Menu, and then tap Device Manager.
    To edit a system:
  1. Tap the system in Device Manager. Tap icon .
    Graphic
  2. Edit the connection details as needed.
  3. Tap Connect to save changes and connect to the system.
    To delete a system:
  1. Tap the system you would like to delete.
  2. Tap icon . Tap OK to confirm.

17.2.12  Adding Devices Using an IP or DDNS Address (Advanced)

The app can connect directly to a device via the IP address or DDNS address as an optional advanced connectivity method or for systems that do not support FLIR Cloud™.
    Prerequisites:
  • The device you are connecting to must be connected to the Internet.
  • You must port forward the HTTP Port (default: 80 ) and Client port (default: 35000 ) on your router to the device’s local IP address.
  • To ensure connectivity, it is highly recommended to register for a free DDNS domain to use with your system.
  • For more information on port forwarding and DDNS, visit www.lorextechnology.com .
    To add a device using an IP or DDNS address:
  1. Tap icon then icon .
    Graphic
  2. Configure the following:
    Graphic
    1. Tap Register Mode and select IP/Domain.
    2. Name: Choose a name for your system of your choice.
    3. Address: Enter the IP address or DDNS address of your device.
    4. Client Port: Enter the Client Port (default: 35000 ).
    5. Username: Enter the system’s User Name (default: admin ).
    6. Password: Enter the system’s Password (your new, secure password created during initial setup).
  3. Tap Connect.
  4. The app opens in Live View and streams video from your cameras.