20  Troubleshooting

When a malfunction occurs, it may not be serious or difficult to correct. The following chart contains solutions to most common problems. Please refer to the topics below before calling Lorex Technical Support.

Error

Possible Causes

Solutions
System is not receiving power, or is not powering up.
Cable from power adapter is loose or is unplugged.
  • Confirm that all cables are connected correctly.
  • Confirm that the power adapter is securely connected to the back of the unit.
Cables are connected, but system is not receiving sufficient power.
  • Confirm that the system is powered on (LED indicators on the front should be ON).
  • If the unit is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to the wall outlet.
  • Confirm that there is power at the outlet:
    • Connect the power cable to another outlet.
    • Test the outlet with another device (such as a lamp or phone charger).
Remote control is not detected by the system.
  • Battery in the remote control is drained.
  • There are no batteries in the remote control.
Install two fresh AAA alkaline batteries in the remote control.
Hard drive is not detected by the system.
Hard drive cables are loose or not properly connected.
Remove the housing and check that hard drive cables are firmly connected.
There is no hard drive in the system.
Open the housing and install compatible hard drive. Make sure to format the drive after installing. For details, see 12.4.2 Formatting the Hard Drive .
Hard drive is full (0%) and the unit is no longer recording.
Overwrite is not enabled.
Enter the main menu. Under Device, click HDD. Select Auto from the dropdown next to Overwrite and click Save. For more details on hard drive overwrite, see 12.4.1 Configuring Hard Drive Overwrite .
There is no picture on monitor/TV after connecting it to the DVR.
Monitor/TV not detected by DVR.
Power off the monitor/TV and theDVR. Power on the monitor/TV, and then power on the DVR.
Input channel for DVR not selected on monitor/TV.
Ensure that the monitor/TV is set to the input channel that the DVR is connected to.
Video cable is loose or has become disconnected.
Check the video cable connection to the DVR and the monitor/TV.
Video-out resolution has been set to the incorrect setting.
Press 0 on the included remote control 3 times in a row to restore the default resolution.
Mouse not detected by system.
Mouse cable is not firmly connected to the system, or the mouse is not connected to the system.
Firmly connect the mouse cable to one of the USB ports.
System needs to be reset.
Power off the system (disconnect power cable). Firmly connect a USB mouse to one of the USB ports. Reconnect the power cable to the 12V DC port on the rear panel.
There is no picture on selected channels / camera picture is not being displayed.
Camera cables are loose or have become disconnected.
  • Check the camera video cable and connections.
  • Disconnect and reconnect the cable at the system and at the camera.
  • Try moving the camera to another channel or use another cable.
The edges of the DVR’s on-screen display are cut off.
If using an older Cathode Ray Tube (CRT) monitor, you may need to enable overscan support.
See 12.2.5 Changing the DVR‎’s Output Resolution for full instructions on enabling overscan support.
The image on the DVR appears, but does not have sound.
Cameras do not feature a microphone for audio recording.
The LHA2000 Series recorders support audio recording, but require audio-enabled cameras with a built-in microphone.
The image on one or more of my cameras is distorted or discolored.
The region is set incorrectly.
  • The system uses the region entered in the setup wizard to intelligently determine the video format for your region.
  • To change the region, enter the main menu. Under System, click General, then click the NTP tab. Use the dropdown next to Time Zone to select the correct region, then click Save. The system takes some time to refresh and reboot.
The system beeps during motion detection.
Motion detection is enabled and the buzzer is activated.
Enter the main menu. Under Settings, click Alarm to open the Motion tab. Use the dropdown next toBuzzer to select Disable for any channels you want to disable the buzzer for, then click Save. For more details on motion detection configuration, see 12.2.20 Configuring Motion Detection Settings .
I am not receiving email notifications.
Email notification is disabled.
Ensure you have configured email notification. For full instructions, see 12.2.16 Setting up Email Notifications .
Email notification is enabled, but you have not entered your own SMTP information.
If you want to use your own SMTP server, you must enter your SMTP server address, SMTP port, username, and password in the appropriate fields. For full instructions, see 12.2.16.2 Email Notifications — Using your own server information .