18  Troubleshooting

When a malfunction occurs, it may not be serious or difficult to correct. The following chart contains solutions to most common problems. Please refer to the topics below before calling Lorex Technical Support.

Error

Solutions
No picture from cameras showing on the recorder.
  • Ensure the wireless receiver is properly connected to the DVR.
  • Ensure the power pack is properly inserted into the camera base.
  • Ensure you have removed the PLEASE REMOVE label from the power pack.
  • Connect the power adapter to your power pack to ensure the power pack is charged. The LED indicator on the power pack glows green for full charge, red for less than full
  • Remove obstructions between the receiver and camera. Materials such as brick, concrete and wood can significantly impact the wireless signal strength.
  • Try repositioning the camera, receiver, or both to improve the reception. The receiver can be wall mounted using the included double-sided tape or mounting screws.
Battery life of cameras is too short.
  • Ensure the camera is not pointing at a high-traffic area. Position the camera so it only captures areas of interest with no high-traffic areas (e.g., a busy sidewalk or roadway) visible in the image.
  • Live video is being viewed too frequently. Viewing live video often will impact battery performance.
  • Battery life will vary based on temperature, settings and number of events.
Picture from cameras is dropping.
  • Move the camera closer to the receiver.
  • Try repositioning the camera, receiver, or both to improve the reception.
Picture is or has become choppy.
  • The picture may become choppy when experiencing a lower frame rate (e.g., 6 frames per second vs. a higher 15 frames per second). This may be related to signal strength or the camera’s resolution.
  • Ensure the camera resolution is set to 720p. See 13.2.8 Changing Recording Resolution for details.
  • Try moving the camera closer to the receiver.
  • Remove obstructions between the receiver and camera.
Camera is not detecting motion.
  • Your camera may be too far away from the area of interest. Try to keep the camera within 20ft (6.1m) of the area you want to monitor.
  • Review the wire-free installation tips section to ensure your camera is installed in an optimal location. See 4.4.1 Installation Tips for details.
Picture is too bright.
  • Ensure your camera isn’t pointed directly at a source of light (e.g., sun or spot light).
  • Move your camera to a different location.
Night vision is not working.
  • The night vision activates when light levels drop. The area may have too much light.
Picture is not clear.
  • Check the camera lens for dirt, dust, spiderwebs. Clean the lens with a soft, clean cloth.
Bright spot in video when viewing at night.
  • Night vision reflects when pointing a camera through a window. Move the camera to a different location.
System is not receiving power, or is not powering up.
  • Confirm that all cables are connected correctly.
  • Confirm that the power adapter is securely connected to the back of the unit.
  • Confirm that the system is powered on (LED indicators on the front should be ON).
  • If the unit is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to the wall outlet.
  • Confirm that there is power at the outlet:
    • Connect the power cable to another outlet.
    • Test the outlet with another device (such as a lamp or phone charger).
 
Remote control is not detected by the system.
  • Install two fresh AAA alkaline batteries in the remote control.
Hard drive is not detected by the system.
  • Remove the housing and check that hard drive cables are firmly connected.
  • Open the housing and install compatible hard drive. Make sure to format the drive after installing. For details, see 12.2 Formatting Storage Devices .
 
Hard drive is full (0%) and the unit is no longer recording.
  • Overwrite is disabled or set too low. It is recommended to use Auto for system overwrite. For more details on the overwrite feature, see 12.1 Configuring Storage Overwrite .
There is no picture on monitor/TV after connecting it to the recorder.
  • Power off the monitor/TV and therecorder. Power on the monitor/TV, and then power on the recorder.
  • Ensure that the monitor/TV is set to the input channel that the recorder is connected to.
  • Check the video cable connection to the recorder and the monitor/TV.
  • Press 0 on the included remote control 3 times in a row to restore the default resolution.
 
 
 
Mouse not detected by system.
  • Remove then firmly reconnect the mouse cable to one of the USB ports.
  • Power off the system (disconnect power cable). Firmly connect a USB mouse to one of the USB ports. Reconnect the power cable to the 12V DC port on the rear panel.
 
The edges of the recorder’s on-screen display are cut off.
The image on one or more of my cameras is distorted or discolored.
  • The system uses the region entered in the setup wizard to intelligently determine the video format for your region.
  • To change the region, enter the main menu. Under System, click General, then click the NTP tab. Use the dropdown next to Time Zone to select the correct region, then click Save. The system takes some time to refresh and reboot.
The system beeps during motion detection.
  • Enter the main menu. Under Settings, click Alarm to open the Motion tab. Use the dropdown next toBuzzer to select Disable for any channels you want to disable the buzzer for, then click Save. For more details on motion detection configuration, see 13.2.13 Configuring Motion Detection Settings .
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