16 Using FLIR Cloud™ Client for PC or Mac
FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac.
16.1 Home Page
The Home Page allows you to access all the tabs within the software. Each tab allows you to access different features.
To open tabs:
Click a tab from the Home Page to open it or click the
button at the top of the screen from within any tab to open a new tab.
16.2 Live View
The Live View tab is where you can view live video from connected systems.
To view live video from a system:
-
Click
and then click
to create a Live View tab.
-
Click and drag a DVR, NVR, group, or individual camera to open live video. To access individual cameras, you can click + to expand groups or systems.
16.2.1 Live View Controls
16.2.2 Opening Live View in Multiple Monitors
If your computer has multiple monitors, you can open more than one Live View tab and move them to secondary monitors. This
allows you to monitor cameras on multiple monitors at the same time.
|
Note
|
Using multiple monitors significantly increases the amount of computing resources necessary to run the application and may
affect performance.
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To open Live View in multiple monitors:
-
Click
and then click
to create a Live View tab.
-
Click and drag the tab outside of the client window to create a new window. You can drag the window to one of the secondary
monitors.
16.3 Controlling PTZ Cameras
If you have PTZ cameras (not included), you can control them using the client.
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Note
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You must ensure the PTZ camera is properly connected to your system and your system is configured to detect it before you
can control them using the client.
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To control PTZ cameras:
-
Click the display area with the PTZ cameras and use the on-screen PTZ controls.
-
Open menu: Click to open camera OSD menu controls. This feature may not be supported for all camera models.
-
Move camera: Click the arrows to move the camera.
Click
to open dynamic zoom mode. Then click and drag in the video area to zoom in the camera on an area.
-
Zoom +/-: Click to zoom the camera in and out.
-
Focus +/-: Click to increase/decrease the focus.
-
Iris +/-: Click to increase/decrease the iris.
-
Advanced: Click to access advanced PTZ controls.
16.3.1 PTZ Presets
Presets will save a camera position for quick retrieval.
To add presets:
-
Click
to open the Advanced controls. Select Preset.
-
Click
.
-
Select the number of the preset you would like to add.
-
Move the camera to the desired position.
-
Click
to save the current position as a preset.
To go to a saved preset:
-
Select the preset number from the list or click
to go to the currently selected preset.
16.3.2 PTZ Tours
Tours will cycle through a set of presets.
To run a PTZ tour:
-
Select the tour number and click
.
16.3.3 PTZ Pattern
Patterns automatically cycle the camera between two positions.
To create a pattern:
-
Click
to open the Advanced controls. Select Pattern.
-
Select the number of the pattern you would like to set up.
-
Move the camera into the desired start position.
-
Click
to start recording the pattern.
-
Move the camera to the desired end position. Then, click
to stop recording the pattern.
To run a pattern:
-
Select the pattern number and click
.
16.3.4 PTZ Scan
Scan automatically cycles between a left and right point.
To set up scan mode:
-
Click
to open the Advanced controls. Select Scan.
-
Move the camera to the desired left position and click
.
-
Move the camera to the desired right position and click
.
To run scan mode:
-
Click
.
16.3.5 PTZ Pan
Pan makes the camera continuously pan 360°.
To run Pan mode:
-
Click
to open the Advanced controls. Select Pan.
-
Click
.
16.4 Playback
You can use Playback mode to playback video saved on systems connected to the client.
To access Playback mode:
-
Click
and then click
to create a Playback tab.
To playback video:
-
Check the channels you would like to play back from in the Device List.
-
Under Type, check the file types you would like to search for.
-
All: All recordings.
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General: Continuous recordings.
-
MD: Motion recordings.
-
Alarm: Alarm recordings. Your system must support alarm devices (not included) to use this feature.
-
Under Stream, select Main Stream to search for Main Stream recordings (high quality) or Sub Stream to search for Sub Stream recordings (smaller file size).
-
Select the start time and end time for your search under From and To. You may not search more than 24 hours of video.
-
Click Search. Wait for the client to find video saved to the system.
-
Click inside the play back bar to start playback.
16.5 Playback Controls
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Display area: Double-click to expand/return to split-screen mode. Hold the mouse over the display area to open the camera toolbar.
-
Event: Click to view recordings based on a list of events and files.
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Record: Click to view recordings on a timeline.
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Sync: Click to sync playback between channels. This forces all channels to playback from the same time.
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Pause/play.
-
Stop.
-
Frame-by-frame: Click to advance the video by a single frame.
-
Playback speed: Use the slider to adjust the playback speed.
-
Mute.
-
Volume.
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Split-screen: Select split screen configuration.
-
Full-screen: Click to open playback in full-screen. Press ESC to exit full-screen.
-
Timeline zoom: Use the slider to zoom in/out on the timeline.
-
Playback timeline: Shows recordings from the selected channels on a timeline. Click inside the timeline to start playback or select a playback
time. Each type of recordings is shown in a different color. Continuous recordings are green, motion recordings are yellow,
and alarm recordings are red.
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Video clip: Click to start a video clip. You can download video clips to your hard drive.
-
Download list: Click to see a list of files you have downloaded and the progress of files that are currently downloading.
-
Search: Search for video on the selected channels based on the search parameters you set.
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Device list: Select the channels you would like to search or playback video from.
16.6 Downloading Video to your Computer Hard Drive
You can download video to your computer hard drive to save important events or share them. It is recommended to download video
of important events as soon as possible to ensure they are not overwritten by new recordings.
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Note
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PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard drive.
|
To download video files:
-
Start playing back video using the steps in
16.4 Playback
.
-
Click
to start a video clip at the current playback time. Click
to stop the video clip.
-
Configure the following save options:
-
Path: Use the default save folder or click Browse to select a different folder.
-
File Format: Select Original Format to save to .dav format (requires the video player). Select AVI to save files to .avi format (can be played in VLC Media Player).
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Note
|
The Mac version only supports downloading video to .dav format.
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-
Download Video Player: Check to save a copy of the video player with the downloaded file.
-
Click OK to start the download. A status screen will pop up to show progress on downloaded files.
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Note
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To retrieve downloaded video files:
-
PC Users: Browse to the folders listed in General>File.
-
Mac Users: Browse to the folders listed in General>File. To get to the default location, open Applications in Finder, right click on FLIR Cloud Client and select Show Package Contents. Then, navigate to the desired folder.
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16.7 Alarm
The Alarm menu allows you to view a list of alarms received by the client software.
|
Note
|
You must set up alarms in the Alarm CFG menu before they will appear in this list. See
Alarm CFG
for more details.
|
To access Alarms:
-
Click
and then click
.
-
Number of alarms: Shows the number of open alarms.
-
Alarm list: Shows the list of alarms and information on when they occurred and which systems and channels triggered them.
-
Alarm Process: You can close alarms by selecting one of the options and clicking OK.
-
Options: Check to enable the following:
-
Display Link Video: Open live video to monitor alarms on a continuous basis.
-
Display Overlay Window: Show the overlay controls. They allow you to enable/disable sound alerts and quickly jump back to the Alarm menu from another
tab.
-
Pause Refresh: Stop refreshing the live video in the video popup.
16.8 Log
The Log menu allows you to view logs for the client software or to view logs for connected systems.
To access logs:
-
Click
and then click
.
To view client logs:
-
Click Client Log to view logs for the client software.
-
Configure the following:
-
Start Time/End Time: Select the start and end times to search for logs.
-
Log Type: Select the type of logs to search for.
-
Click Search.
To view logs from connected systems:
-
Click Device Log to view logs from connected systems.
-
Configure the following:
-
Start Time/End Time: Select the start and end times to search for logs.
-
Log Type: Select the type of logs to search for.
-
Device Name: Select the system you would like to view logs from.
-
Click Search.
16.9 E-map
E-Map allows you to place cameras over a still image. For example, you can use the E-Map to create a virtual map of your cameras
over a floor plan of your home or business.
To create an E-map:
-
Click
and then click
.
-
Click Add Map.
-
Configure the following:
-
Name: Enter a name for your e-map of your choice.
-
Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map.
-
Describe (optional): Enter a text description of the e-map.
-
Click Save.
-
Click Edit to edit the e-map.
-
Click and drag cameras from the device list to place them on the map.
To open cameras from the e-map:
-
Click View.
-
Double-click cameras on the map to open live video.
16.10 Devices
The Devices menu is where you can manage systems connected to the client software.
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Devices Found: Shows systems that are connected to the same network as the computer where the client is installed. Once you connect to
the system, it moves to the bottom of the screen.
-
Search: Refresh the list of systems connected to the network.
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Add: Add checked systems to the client software.
-
Device list: Shows a list of systems connected to the client software, and shows which systems are online.
-
Add Device: Add a remote system using a Device ID or IP/DDNS address.
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Delete: Delete the selected system.
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Import: Import a list of systems from a saved .xml file.
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Export: Export a list of currently connected systems to an .xml file. This is useful if you need to re-install the software or if
you want to open the same list of systems on a different computer.
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Delete: Delete system.
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Manual connect/disconnect: Manually connect/disconnect the system.
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Edit: Edit the connection details for the system.
16.11 Device Config
The Device Config menu allows you to remotely configure settings for connected systems.
16.12 Alarm CFG
The Alarm CFG menu allows you to configure alarms for the client software. The client software will alert you by popping up
live video and playing sound alerts.
|
Note
|
Alarm upload must be enabled on the system in order for it to send the alarm to the client software.
|
To create alarms:
-
Click
and then click
.
-
Click Add to create a new alarm.
-
In the Alarm sources menu, you set up the parameters that trigger the alarm.
-
Under Alarm Type, select the alarm type that will trigger an alarm. For example, you can select Motion Detect for the alarm to be triggered
by motion.
-
Select the systems or channels you would like to trigger an alarm. Continuing the example, if CAM 1 is selected, the alarm
will be triggered if there is motion on CAM 1.
-
Click Next.
-
In the Alarm link menu, you set up the responses to alarms. Select the channels that will pop up or alarm out devices (not included; not all
systems support alarm out devices) that will be triggered by an alarm.
For each channel selected, configure the following:
-
Video: Pop up a window with live video from the selected channel, like the one below.
-
Record: Record video from the selected channel.
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Note
|
PC Users: You may need to run the client software as admin to record.
|
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Preset: If you select a PTZ camera, you can select the preset that will be activated when an alarm occurs.
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Stay Time: Enter how many seconds the video window will stay open or record when an alarm occurs.
-
Click Next.
-
In the Period window, configure times the alarm will be activated.
-
Click Confirm to save the alarm.
To manage alarms:
-
Export: Export current list of alarms as an xml file.
-
Import: Import list of alarms.
-
Delete: Delete selected alarm.
-
Add: Add new alarm.
-
Alarms.
-
On/off: Click to enable/disable alarm.
-
Delete: Click to delete alarm.
-
Edit: Click to edit alarm settings.
16.13 Tour & Task
The Tour & Task menu is where you can set up custom views for the system. You can also set up tours, which sets the client
to automatically cycle through views.
To start a tour:
-
Click
in Live View to start a tour. The live view will automatically cycle through all views you have set up in the Tour & Task
menu. Click again to stop the tour.
To add views:
-
Click
and then click
.
-
Click + to create a new view.
-
Under Name, enter a name for your view.
-
Under Stay Time, enter the number of seconds the view will be shown before the client switches to the next view.
-
Select the split-screen mode you would like to use for the view and then click and drag channels to the empty grid areas to
select channels to be shown in the view.
-
Click Save to save the view. Or click Add More to save the view and create another view.
16.14 Account
The Account menu is where you can set up user accounts and passwords for the client software. To simplify management, you
can group user accounts according to role. A role determines the permissions an individual user account can have.
16.14.1 Managing User Accounts
By default, the client software includes an admin account that has full access to all features of the software and all connected
systems. You can add user accounts with customized levels of access.
|
Note
|
The admin account cannot be deleted. The default user name for the admin account is admin and the default password is admin.
|
To create a user account:
-
Click Add.
-
Configure the following settings for the user account:
-
User Name: Enter a user name for the account.
-
Role: Select the role for the user account. By default, the user account gains all the permissions of the role selected, but you
can deactivate permissions as needed.
-
Password/Confirm Password: Enter the password for the user account.
-
Remarks (Optional): Enter a text description of the user account.
-
User Rights: Check the permissions that will apply to the user account. If you click on LiveView, Playback, and PTZ, you can select which
channels the user account can access in the Channel List section.
-
Click Save to create the account.
To delete a user account:
-
Click
next to the user account you would like to delete. Click OK to confirm.
16.14.2 Managing Roles
Roles make it easier to manage user accounts by determining the permissions an individual user account can have. By default,
a new user account is given all the permissions of the role they are assigned to.
To create a role:
-
Click the Role tab.
-
Click Add.
-
Configure the following settings for the role:
-
Role Name: Enter a name for the role.
-
Remarks (Optional): Enter a text description of the role.
-
Role Rights: Check the permissions that will apply to user accounts assigned this role. If you click on LiveView, Playback, and PTZ,
you can select which channels may be accessed in the Channel List section.
-
Click Save.
To modify a role:
-
Click
next to the role you would like to modify. Edit the role details and click Save.
To delete a user account:
-
Click
next to the role you would like to delete. Click OK to confirm.
16.15 General
The General menu is where you can configure application settings for the client software.
16.15.1 Basic
The Basic menu contains general settings for the client software.
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Note
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Click Save to save setting changes.
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16.15.2 File
The File menu allows you to select the folders where the client software will save downloaded video files and snapshots.
|
Note
|
Click Save to save setting changes.
PC Users: You may need to run the client software as admin to save files to enable snapshot or video recording.
|
16.15.3 Alarm Prompt
The Alarm Prompt menu allows you to configure audio alerts. The client will play audio alerts when events occur. You can replace
the default sounds with any .wav file.
|
Note
|
You must configure alarms in the Alarm CFG menu before the client will play alarm sounds.
|
16.15.4 Version
The Version menu shows you which version of the client software you are using. It is recommended to always run the latest
version of the software. To find the latest version of the client software, visit
www.lorextechnology.com
, search for the model number of your product, click on your product in the search results, and click on the
Downloads tab.