-
System is not receiving power, or is not powering up.
|
-
Cable from power adapter is loose or is unplugged.
|
-
Confirm that all cables are connected correctly.
-
Confirm that the power adapter is securely connected to the back of the unit.
|
-
Power switch is set to OFF (
) position.
|
-
Confirm that the power switch is in the ON (I) position.
|
-
Cables are connected, but system is not receiving sufficient power.
|
-
Confirm that the system is powered on (LED indicators on the front should be ON).
-
If the unit is connected through a power bar or surge protector, try bypassing the bar and connecting the power directly to
the wall outlet.
-
Confirm that there is power at the outlet:
-
Connect the power cable to another outlet.
-
Test the outlet with another device (such as a lamp or phone charger).
|
-
Hard drive is not detected by the system.
|
-
Hard drive cables are loose or not properly connected.
|
-
Remove the housing and check that hard drive cables are firmly connected.
|
-
There is no hard drive in the system.
|
|
-
Hard drive is full (0%) and the unit is no longer recording.
|
-
Overwrite is not enabled.
|
-
From the Main Menu, select
>Setting>General>General. Select Overwrite under HDD Full and click OK.
|
-
There is no picture on monitor/TV after connecting it to the system.
|
-
Monitor/TV not detected by system.
|
-
Power off the monitor/TV and system. Power on the monitor/TV, and then power on the system.
|
-
Input channel for system not selected on monitor/TV.
|
-
On the monitor/TV, select the input channel the system is connected to.
|
-
Video cable is loose or has become disconnected.
|
-
Check the video cable connection to the system and monitor/TV.
|
-
Mouse not detected by system.
|
|
-
Firmly connect the mouse cable to one of the USB ports.
|
|
-
Power off the system (disconnect power cable). Firmly connect a USB mouse to one of the USB ports. Reconnect the power cable
to the DC 12V port on the rear panel.
|
-
There is no picture on selected channels / camera picture is not being displayed.
|
-
Camera cables are loose or have become disconnected.
|
-
Check the camera video cable and connections.
-
Disconnect and reconnect the cable at the system and at the camera.
-
Try moving the camera to another channel or use another cable.
|
-
The system beeps at startup.
|
|
-
The beep at startup is normal.
|
-
The system beeps during motion detection.
|
-
Motion detection is enabled and the alarm buzzer is activated.
|
-
Open the Main Menu and click
>Event>Motion>Motion Detect. Uncheck Buzzer for each channel and click Apply.
|
-
I am not receiving email notifications.
|
-
Email notification is disabled.
|
|
-
Send Email setting not enabled in Event menu.
|
-
Make sure that Send Email is enabled for any events you want to be notified of.
|