October 3, 2012
Location: Nashua, NH
Lorex 4 Camera HD security system
Pros: 1080p, 100ft cables, hdmi output, tech support
Cons: could use more than 4 camera's but made do.
I bought and installed the Lorex LHD1042001C4 system and would highly(!!!) recommend anyone looking for a survelliance system, to just buy this Lorex system. Don't count your pennies here, this system is WELL worth the little extra money you may need to spend, given the quality of picture (1080p) and technical support. Excellent technical support, can't praise them highly enough!! I absolutely recommend this system period. No major issues. Tech support took control over the internet and in about 20minutes, had the system up on my local net AND had remote viewing on my smart phone working AOK!
To give you a little background. About 4 months ago I purchased a competitor's 8 camera system(no names, but they were based in Australia - that I found out AFTER I purchased the system). I had nothing but problems with this competitors system, the HDMI output didn't work and when I called their tech support, it was the typical 'follow a script' tech support. I'm a technical person and was very frustrated with the level of support AND the lack of call back. I finally had to email them to get response, 1 week after my initial issue was found. This competitor's Support wanted to call me back on Sunday night(Monday in Australia) up to midnight my time. Heck, I work for a living...bottom line, the system was bad and I returned it for a refund.
Having gone thru that bad experience with the 'competitor', I put aside the effort to get a survelliance system because I didn't want to go thru that again. BUT...After some research I saw that Lorex was based in Toronto. I'm in New Hampshire and if Tech Support was in Toronto, no more 'Australia' contact problems! So I did a little more research and found the new HD1080p Lorex system and it was available through Costco! This system was great, HDMI output and 1080p picture!! I bought it via Costco, @3days later I had it in my little hands. I tested it on the table to make sure all was working and even put an active splitter(ViewHD 2 Port HDMI 1x2 Powered Splitter Ver 1.3) on the DVR's HDMI output and display on a local monitor and on a 25foot HDMI cable to a large flat screen TV. When I knew all was working, I snaked the cables and installed the system permanently. Works perfectly now for @2+ weeks. I really needed 6 camera's, but made do with the four(4) this system has. I'm hoping an upgrade will be available from Lorex in the future...I'm keeping my eyes open for it.
Bottom line, my experience with this Lorex LHD100 Series system has been a PLEASURE. The Tech Support folks are VERY competent and a pleasure to deal with! Not the 'follow a script' type support at all, rather a person that wants to know how they can help. The picture quality is clear and top notch and night vision works perfectly! If you're thinking of this Lorex system and it can fit your needs, just buy it. You will be very happy, I certainly am!!!