March 30, 2016
I purchased this system a little over a month ago and it's a huge step up from my old system. I replaced an 8 camera Swann system that was outdated even though it was only around 3 years old (although 3 years in the technology world is a long time). The system isn't HD but in comparison to my old system you'd be hard pressed to deny it wasn't. With the new system I re-ran the new cables even though the old ones would've worked. The new cables seemed sturdier and I didn't want to mix old and new. My biggest and probably only complaint is it that the IR LED's DO, in fact, glow red despite the fact that the pamphlet clearly states otherwise. This is a huge issue for me because if someone knows what they're looking for, the red glow is a dead giveaway and a 'bullseye' to 'take it out' so to speak. I tried contacting support to get an answer and each of the 4 or 5 times I've called wait times have exceeded 30 minutes. Sorry I'm not sorry, but I've got better things to do than wait on hold that long. They do have a 'call back' option that supposedly holds your place in queue but it only worked once and the one time they did call back, I was unable to answer (again, I have better things to do). Instead, I've contacted my attorney to see if there are any legal ramifications against Lorex due to the fact that their printed material is not accurate. Had the pamphlet not said that the IR's would NOT glow red prior to the installation of the cameras and had I found out they do glow red before I was COMPLETELY FINISHED I wouldn't be squawking so much. It doesn't take 5 minutes to run cable for 12 cameras and install each of them Lorex..... The only other odd thing is that the cameras actually make a noise when switching from low-light black & white mode to color or visa versa. Not a big deal in my application but for some that may be another giveaway to the location of the cameras. All in all its a good system if relative concealment isn't an issue for you.
Would be 5 stars if pamphlet was accurate and customer service was actually reachable.
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