September 18, 2014
Location: El Paso, Texas
First and foremost I have experienced on every occasion I have called in, which have been around 6 times, bad customer service. They have been nothing less than rude. Questions really were not answered. I really took a big jump in buying Lorex because of other customers' reviews. Just by the customer service I have received I wouldn't have bought Lorex. Secondly, the cameras are okay. I do keep on having problems with viewing the cameras on my phone. I constantly need to keep on searching the cameras and making them viewable on my screen. For some reason the app doesn't show the images every time I open the app and I need to keep on reloading the images. I have not installed all of the cameras. Only 2 dome and 3 bullet. So far 2 of the cables came unfunctional. So far these have been my only issues. I have not called Lorex about this because I really dislike being on the phone with anyone of them and discussing this issue. Subsequently, the camera angle is not too wide. I kind of new what I was buying; but without actually seeing what the angle is first hand I really could not grasp what the angles really show. One thing you need to be careful is with the information provided in the website with any camera, DVR, or system you may want to buy. After researching several options, I noticed that some information contradicts each other. Information provided in the Overview, Features, and Downloads tabs sometimes had conflicting information. That is why I had a difficult time deciding what is best for me comparing features and costs. Another issue is the recommendation they give for outside cameras. Lorex recommends for outside cameras to be somewhat covered or protected. Isn't that why they are outside cameras so they can withstand the outside weather. Now I have to see how I place some cameras because they may get damaged by not being covered. That is ridiculous. I really hope this review helps out anyone trying to buy a Lorex product. If I were to summarize this review I would say to anyone to really research, read, and understand the product being purchased and to really take customer service into consideration when buying anything from anywhere.