January 19, 2016
I purchased the 4 pack about a week ago and they were $100 less. The cameras are really nice. The dome camera gives a much cleaner look to a home than a bullet camera. The field of view is great. ( I only need 2 of these cameras on the corner of my house compared to the 3 bullet cams I use to have. I love the fact that there is a 3x optical zoom that I can operate from my cell phone. Adjusting the view of the camera is much easier than working with a bullet cam. I originally purchased a 3mp system from swann that was a little more expensive. The picture quality of the lorex system is way better, also the optical zoom is key! Something swann does not offer on any of their bullet or dome cams. I was skeptical about the night vision on this camera with there being only 2 lights on it. Again this camera wins out when compared to cameras with a bunch of mini lights on it. Night vision distance is a little longer in comparison to the 3mp swann bullets. I am only knocking the cameras because 1 of them was broken right out of the box. This wouldn't be an issue but customer support is a nightmare. I purchased this 4 pack, 2 - 12x PTZ's and the new LNR500 16 Chanel NVR. ( $2300 set up ) in order to replace the camera I was on hold for 30 minutes to talk to someone in customer service, only to be transferred to technical support ( on hold for another 30 minutes) they will try to trouble shoot the camera with you. They then make you a worker order ticket #, then you have to call customer support again ( on hold for another 30-40 minutes) they will then issue you a new camera. In my situation they never created the work order ticket, so I have to go through all that crap again. It is actually easier for me to just return the entire system and re-order it. To return something you will be on hold for 1-2 minutes, a return slip is emailed to you in 1-2 minutes, and UPS will be at your door in 1-3 hours and you will have all new stuff in 1-4 days. You need to get a better system in place on the customer service end. Conclusion: good system ( when it works, poor customer service ) also good luck understanding them...call center is in India.