August 3, 2016
Location: Ontario, Canada
Well, I started off with a much lower quality system also by Lorex, I had many issues so with the help of Lorex and their great customer service I returned it and upgraded to this system about 6 months ago. The image quality in day time is great, very clear, no judder, easily to read license plates and see faces with detail. Night time, same thing, much better then my previous system. The color night image is good, however you need to have lighting nearby for it to be worth anything. I have one camera off the front and there are street lights along the street, so I have that camera set to always display color and it is great. However my other 3 cameras are for the most part in very dark areas so the image was much worse in color then all black and white at night time. Expected, and I do not have any issue with that, I am actually very impressed that even the front camera can get so much color detail in such night lighting conditions. The DVR is however picky with monitor compatibility and will not work with either of my LG monitors, only my Samsung. I tried and tried with Lorex tech support but to no avail. Weird though as the old system I replaced with this one worked just great with all of my monitors.
All of my issues are really with the software programming.
1) There is a snap-shot delay, why? Who knows, so if the cameras are set to motion record, the camera will detect the motion (once set up of course) and display an "M" in red at the bottom left corner of the screen in real-time, so I know the camera settings are proper however the snap-shot image taken has a delay of a couple seconds. This makes absolutely NO sense what so ever. I put in a ticket with Lorex support and was told that is just how it is and cannot be adjusted. So here is why for me it is especially annoying, someone walks past the camera about 15 feet from it at a typical walking pace. Well the snap-shot delay is just enough that the image that I get sent to my e-mail saying that there is motion shows me a image with nothing out of the ordinary, no person walking by or anything. USELESS. Even the other system I had that cost 1/4 of this system took the image instantly, AS SOON AS MOTION WAS DETECTED, and sent it to me so that I could know WHAT MOTION was detected and whether I need to act or not. So basically get ready to ALWAYS review your motion events to figure out if it was a bird passing by or actually something of concern. I cannot even fathom why Lorex would have any delay of any kind from the motion record event to the snap-shot, and as I said tech support told me it's the way it is. Great, thanks.....
2) The old system I could set so that it would send me up to 5 images per motion event to my e-mail, nice feature, I usually had 3 images per camera per event sent to me so I could figure out if it was someone passing by or up to something else. Well not on this system. Again, WHY? Sure you can set it to record up to 5 snap-shots but it still will only e-mail one photo to you. Again it makes no sense to me, why would I care to have 5 snap-shots when only 1 is e-mailed to me, it's not like I am going to review the snap-shots on the system, that is pointless, I am just going to review the video footage.
3) I do really like that you can set up to 4 different zones per camera and independently set the threshold and sensitivity for each zone. That is a nice feature my other unit didn't have and I like it especially for cameras that may be set up for further distance views. I am really impressed with how many settings can be adjusted for each camera independently.
4) The one final problem that I am finally giving up on and buying IR sensors and connecting them to the alarm input on the DVR is motion detection. This system still has 100+ motion events a day from a passing clouds shadow, a trees shadow moving on the ground in the wind, etc. Tech support tried but made no difference, hopefully IR will start an event as intended.