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ECO4 Series Security DVR with 960H Recording and Stratus Connectivity

LH150-Series

4.2
597
(597 reviews)
|
View products in the ECO4 Series Security DVR with 960H Recording and Stratus Connectivity series

ECO4 Series Security DVR with 960H Recording and Stratus Connectivity

Maintain vigilance and experience true peace of mind with the LH150 ECO4 8-channel surveillance solution. Lorex was first to market with the industry leading 960H (960x480) recording resolution that ensures high quality live-viewing and recording. 960h is a 34% increase over standard D1 resolution and a 500% increase over CIF, giving a sharper, undistorted image with a true-to-life aspect ratio that enhances your ability to view your world. Featuring the innovative Stratus Connectivity, allowing you to quickly and easily connect to your smartphone, tablet, PC or Mac.

Lorex Stratus solution

Stratus remote connectivity

Introducing the Stratus solution - an innovative hassle-free cloud connection. Download free App, scan QR code and start viewing your world securely online! The ECO 4 DVR allows you to connect & view your system on any device no matter where you are. Complete setup with your smartphone or tablet, no PC required.

security dvr with 960h resolution

High quality 960h image resolution

The Lorex ECO 4 DVR is optimized for use with 960H compatible cameras. Record at 34% higher resolution than DVD quality (D1), offering true to life aspect ratio that provides sharper, more detailed and nonstretched images. The DVR is backwards compatible and supports different camera inputs: standard resolution and 960H.

Security certified hard drive

Heavy duty hard drive for security monitoring

Record all channels in real-time to the specialty hard drive designed for surveillance, providing weeks or even months of reliable video. Customize the recording settings to fit your needs. Record at 960H (960x480) for highest resolution or set to a lower resolution for extended recording time.

LH140 series compatibility chart

Flexible installation

Variety of installation options are available.

HDTV Ready

High definition interface with HDMI output for easy connection to a TV

24/7 100% Duty cycle hard drive pre-installed

The hard drives are designed to work in a security environment, including simultaneous recording & playback from various streams.

FEATURES

LH150-Series

Digital Video Recorder Features:

  • 960H (960x480) recording resolution, D1/2CIF/CIF supported 1
  • H.264 video compression 2
  • Real time recording 30fps per channel: 8ch @ full 960H (960 x 480), 16ch @ 480x240
  • Pentaplex operation - View, Record, Playback, Back Up & Remotely Control the system simultaneously
  • 24/7 100% Duty cycle hard drive pre-installed
  • PTZ cameras supported (RS485), controllable remotely via App
  • LOREX Stratus Solution - Quick & simple internet cloud connectivity 3
  • Instant Mobile Viewing on compatible Smart Phones & Tablets †
  • PC and Mac compatible
  • Instant email alerts with snap shot attachment
  • Accurate Time Stamps with NTP & Daylight Savings Time

Additional Features:

  • You don't have to be a wiz to set up your system. Lorex Stratus Connectivity provides the fastest and simplest connectivity option using your mobile device in three easy steps.
  • Advanced controls via free Lorex ECO Stratus app: multi-channel live viewing, single channel search and playback, video and snap shot recording directly to your mobile device and PTZ controls.
  • Automatic firmware upgrade. The DVR will check for the latest firmware available assuring you that your system is secure and up to date. Both firmware and software must be updated to latest version to ensure remote connectivity. Always update to the latest software (available at www.lorextechnology.com) after upgrading the DVR firmware.
  • Record on a reliable 24/7 100% duty HDD (Hard Disc Drive) that is designed for surveillance purposes.
  • Customize the recording settings to fit your needs. Record at 960H (960x480) for highest resolution or set to a lower resolution for extended recording time.
  • Unique continuous recording with motion activated visual alerts inform you when motion is detected (e.g. when someone enters your store). No longer do you have to make a choice between continuous or motion recording options.
  • HDMI output for convenient connection to HDTVs. High definition recording not supported, recording resolution is limited to a maximum of 960x480 per channel. Image quality and resolution is dependent on the type of camera connected to the DVR.
  • A total of 3 video outputs (HDMI, VGA, and BNC) allow you to connect to multiple monitors simultaneously, ideal for setting up public view monitors in a business application.
  • Dependable time stamps ? your DVR will always record with accurate time stamps thanks to Lorex NTP (Network Time Protocol) that automatically synchronizes with the atomic clock.
  • Day Light Savings mode - no need to remember to change the time, the system will do it for you automatically.
  • Lorex DDNS (Dynamic Domain Name Service) available as an optional connectivity method for advanced users. Router port-forwarding required.
  • Intuitive user interface with a simple Copy feature allowing you to copy your settings from one camera to all cameras saving you time when programming your DVR.
  • Digital zoom allows you to get a closer view while in live viewing full screen mode.

Disclaimers

1. Optimized when used with 960H compatible cameras. DVR is backwards compatible and supports different camera inputs: standard resolution and 960H.
2. Recording time may vary based on recording resolution & quality, lighting conditions and movement in the scene.
3. Requires a high speed internet connection and a router (not included). An upload speed of 1Mbps is recommended for the best video performance. Up to 3 devices may connect to the system at the same time.
† Smart Phone & Tablet Compatibility: iPad®, iPhone®, Android (version 2.2 & above). Mobile phone data plan is required (not included). For the latest compatibility list check www.lorextechnology.com as new models become available in the market.

VIDEOS

LH150-Series

REVIEWS

LH150-Series

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Help other customers make decisions about this product... tell us what you think!

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1 out of 597

yarik

on

August 24, 2016

Location: Israel

The only issue, I guess in Israel, because of the heat, cameras becomes burned after a while ...
except that, I love it.

2 out of 597

Stop the hate of Windows phones

on

August 11, 2016

Location: United States

I recommend using a different DDNS server then what Lorex provides if you would like to access your cameras from anywhere in the world.

The system itself works great, but the software is out dated and there is no windows phone app.

3 out of 597

Christina

on

July 28, 2016

Location: San Antonio, TX

I did a lot of research before picking a security system. This is a great product and Lorex has many to choose from. It was fairly easy to install by the instructions for a lay person. The camera images are good. I like that if I hear something at night, I can pull up the app on my cell phone from bed and look around the inside and outside of the house. I also use it remotely when at work on check on my pets and the house. Great investment for security and peace of mind.

4 out of 597

BigCis

on

July 6, 2016

Location: Elk Grove, CA

bought a 8-camera Status system about 3 years ago. I find it incredible that 4 of the cameras failed (they produce a pinkish hue resolution) just after the warranty was up. And these cameras were generally in shaded places where they were not directly exposed to most elements of weather. The price of replacement cameras is more than I paid for the entire system. I'm looking for an alternative. The user interface from a PC, and Smart phone is ok, but the direct screen interface using a flat panel at the DVR is really painful in my opinion

Thank you for your feedback. Our sales team would be happy to assist you with finding a system that best suits your needs. Please give us a call at 1-888-425-6739, option 1.

5 out of 597

JT

on

May 21, 2016

Location: Ohio

I can tell you one thing for sure, Lorex stands behind their product. My original DVR had a hardware failure and after working with their technical support team they replaced it. The set up is easy but, does take some time if you want it done right, mobile connection is easy and i love viewing the property while away. I have had some difficulty getting in touch with tech support but I have been dealing with Lorex for several years now and there is an improvement.

6 out of 597

dk

on

January 20, 2016

Location: west sacramento

so far easy set up only fault would be wires

7 out of 597

KSH

on

January 14, 2016

Location: Hawaii

I own two stores with Lorex ECO4 150 systems installed for security in each store. I have problems with them staying connected to the network and have not been able to determine if the dvrs are functioning. Calls to technical support have been unable to resolve the problem as all they will do is a reset to factory setting and no follow up on if it has resolved the problem. I am disappointed in the support after installation.

Thank you for your feedback. We apologize for any inconvenience this may have caused. Our technical support team would like to assist you further. When you are with your system please call them at 1-888-425-6739

8 out of 597

aldios

on

January 6, 2016

Location: Roswell

Many problems since first month of use,i can see people going out, but not coming in at the beginning, i fixed setting highest sensitive, but after that record almost everything, included sunbeams changes, then it stopped recording and i have format the hard drive, and the last thing network fails since a few months ago, i didn't paid much attention, but now that i want use it with a network setting I realized that I paid almost 1200 dollars for an awful system, i replaced 2 routers and 1 modem before i realized the problem was the dvr network, i lost many hours on set up, and there is not even a way to download and manually upgrade the firmware to see if that is the problem, lorex can't provide a firmware download link, if they can't so who can???
next time i'll go with night owl, I have one of those for 6 years and still working great.

Thank you for your Feedback. We're sorry to hear you are not satisfied with your system. We now offer extended warranties on our products and our sales team would be happy to assist you with one of our latest systems 1-888-425-6739.

9 out of 597

rey

on

December 28, 2015

Location: washington

lorex support hard to get in touch with

We apologize for the wait time you experienced during the holidays. Please call us at your convenience at 1-877-755-6739 for assistance.

10 out of 597

Dale

on

December 23, 2015

Location: California

The product is great. I like how you can view your house even your away. Make you feel secured and have a peace of mind especially this holidays.

11 out of 597

V

on

December 8, 2015

Location: Edmonton, Alberta

I just installed another lorex system LH150 Eco 04. Even easier to set up than systems without Stratus. Cameras are all interchangeable with older systems.
Easy to use phone setup, and set up email alerts. Tech support was so incredible when i did have questions setting up.


12 out of 597

karanvirgill

on

December 7, 2015

Location: Surrey, BC

Fairly easy system to install and setup. The screws that came with the camera's for mounting were cheap, so I had used sturdier screws. Remote connectivity by a mobile device was quick and easy. I didn't use the supplied cables and ended up using Cat5e for the video and power.

CONS: Should be able to plug in a keyboard for settings on pvr itself. I hate how you cannot access full settings from the pc and has to be done from the device itself. W

13 out of 597

Skywatcher

on

November 25, 2015

Location: Temecula,CA

I bought a 8-camera Status system about 2 years ago. I find it incredible that 4 of the cameras failed just after the warranty was up. And these cameras were generally in shaded places where they were not directly exposed to most elements of weather. The price of replacement cameras is more than I paid for the entire system. I'm looking for an alternative. The user interface from a PC is ok, but the direct screen interface using a flat panel at the DVR is really painful in my opinion.

Thank you for your feedback. We apologize for any inconvenience this may have caused and we're happy to have been able to resolve this for you.

14 out of 597

Pinky

on

November 17, 2015

Location: Southern California

Amazing customer service. Had a catastrophic system failure that phone support was unable to resolve (unit was dead RIP).
Was contacted via email by Jenny. She requested some
information on the system. She said she would see what she could do. Next thing I know, she is sending me a replacement.
Fast, friendly and just what makes a company strong. With this level of service and quality in their product, I would recommend
Lorex to anyone.

15 out of 597

Jamie

on

November 3, 2015

Location: Florida

I am very unhappy with Lorex and this DVR. My first one failed only after 3 months and took me three calls to Lorex to get a replacement. Then my replacement failed after 16 months with the exact same problem and is out of warranty. I called and opened a service ticked and had to call back three times before I was told I could buy a replacement for a discounted price and only get a 3 month warranty. Sorry but I do not trust your product enough to purchase another one with a 3 month warranty. I will make sure I spread the word on the problems I have had.

Thank you for your feedback. We apologize for the inconvenience. Our customer service and sales teams are happy to assist you and can be reached at 1-888-6739.

16 out of 597

Jlsoft

on

November 3, 2015

Location: Orford, Qc, Canada

J'ai installé le système de caméra. Tout a très bien fonctionné, je n'ai eu juste qu'a suivres les instructions
Fournies avec l'appareil. Tout fonctionne très bien. Je peux visualiser par mon ordi et par mon IPAD via une conexion internet.
J'adore mon produit.

17 out of 597

royy

on

October 25, 2015

Location: Chatham ,Ontario

to difficult to install,doesnt work right out of box, wires for camera to short, cant add to them, waited on the phone 20 minutes on Friday gave up ,tried to call Sunday ,they dont work,leave it on the self at the store.

Thank you for your feedback. We apologize for the difficulty you have experienced. Our technical support team will be happy to assist you. They are available Monday to Saturday, 9:00 am - 10:00 pm EST and can be reached at 1-877-755-6739.

18 out of 597

1dodson

on

October 21, 2015

Location: Norfolk, Virginia

I purchased an 8 camera ECO2 system from Costco. Installation was very easy, especially using the included scan code, which is much easier than keying in a serial number.

After a year I had some minor issues with the cameras. Lorex's technical support is outstanding. Every call has been answered by a qualified technician in 5 minutes. They are able to log into my system and diagnose issues. Based on the excellent technical support I give Lorex 5 stars!

19 out of 597

altor12003

on

October 15, 2015

Location: us

Having problems with display color. It has a bluish tint and no options have worked to get the right colors.

Please contact our technical support team at 1-877-755-6739 and they will be happy to assist you.

20 out of 597

reyes

on

October 7, 2015

Location: colombia

Excelent product....

21 out of 597

Billybob

on

October 6, 2015

Location: Auburn, KY

I wanted to write a thorough review on the LH150 ECO series security DVR. This system along with the PTZ 10x pan tilt camera (purchased separately) have provided excellent video surveillance of my farm house in rural Kentucky. Since I do not live there full time, these Lorex products have been a vital component in the overall security of my home. My research started over a year ago when I began evaluating video monitoring and surveillance systems. As mentioned in previous reviews, Lorex came out ahead of the competition with regards to numerous affordable products. The setup and installation process was conducted by my home builder without any issues. Several months after installation, I had to contact technical support (several times) to resolve connection issues. The problem was resolved after resetting the DVR to the factory default. Now nearly a year after 11 months of continuous use, two of my seven cameras are now NOT WORKING properly. The problem is that there is a purple hue engulfing the image. The IR image is fine. Both cameras are positioned in a North/South direction avoiding direct sunlight. A quick check on the internet shows many Lorex customers are experiencing the same visual problems. Here is my frustration with Flir/Lorex. The technical support team varies greatly with whom you speak to. The individual I spoke to yesterday seemed to have less working knowledge of the system and reported image problems than me. He did not know where to start in resolving the problem - IE adjusting the Hue, Contrast, Brightness, or Saturation. (Adjustments did not reduce purple hue in image)All he could tell me (after being placed on hold a couple of times) is that I needed to be at the location to power down the cameras and switch leads on the DVR. In other words I will need to call Tech Support yet another time to trouble shoot this problem before they could begin a RMA authorization. (I had to return my PTZ camera earlier this year as well - It has worked fine since it was installed) I sincerely hope that I will be able to resolve this issue or having these cameras replaced by the end of the week.

In summary, I still believe that the ECO4 is a good security system for the money. I wish that Flir/Lorex would improve the knowledge and expertise of some of the technical support team members as this is the one negative to an otherwise superior system and customer experience.

22 out of 597

Nelson

on

October 1, 2015

Location: Orlando, Fl

I conducted an extensive search for a home security system. Lorex came out first way ahead of the competition. They have a real array of products to choose from based on what the consumer is looking for at really affordable prices.
I am not savvy with electronics but I did not have too much trouble setting my equipment up as Lorex thought of people like me and has an extraordinary customer service support center with very competent, professional and polite technicians. This makes anyone's worries kind of eliminated.
The main reason for buying the product was to maintain "an eye" on the property as we are away from home and the remote email system is awesome. Works like a charm and gives us piece of mind which helps us sleep comfy and safe at night. Cameras have very high resolution and have a very clear and bright picture during the day so is at night through the night vision system.
My only suggestions to Lorex is to update the product manual to be a little more user friendly.
Best investment I have made!!

23 out of 597

Walt

on

October 1, 2015

Location: Chicago, IL

Excellent product. Can't wait to see how it operates in the winter.

24 out of 597

minez408

on

September 19, 2015

Location: Bay area

The system is great I really like the set up but it takes a Lil while to dial everything in to your specifications.

25 out of 597

jack

on

September 12, 2015

Location: montreal

....

26 out of 597

jimborock

on

August 25, 2015

Location: philade[phia

love the ease of sety up and use

27 out of 597

CL

on

August 17, 2015

Location: Canada

I have been using this product for 2 weeks now and so far no problem at all. The Remote viewing with the Android app is excellent.

28 out of 597

TJ

on

August 8, 2015

Location: TX

Camera is good, but the Android App is really bad. There are a lot of users experiencing connection problems since the 07/29/15 update but, LOREX HAVE IGNORED ALL OF THE CUSTOMER BAD EXPERIENCE. A LOT OF PEOPLE HAVE CONTACTED LOREX CUSTOMER SERVICE AND HAVE GOTTEN NO ASSISTANCE AT ALL. Please fix te Android app.

Thank you for your feedback. Our technical support team has tried to reach you to resolve this issue. Please give them a call at 1-877-755-6739 when you have a moment. They are available from Monday to Saturday, 9:00 am - 10:00 pm EST.

29 out of 597

JT

on

July 31, 2015

Location: OHIO

I recently received this unit as a warranty replacement, I could not be happier. After setting it up i had a few questions i was not able to answer by READING THE MANUAL, I called Tech Support and had the pleasure of speaking with William, he was clear and easy to understand and had my issue, and then some, resolved in less than 15 minutes. FANTASTIC. P.S. My initial DVR was purchased in 2013 and Lorex replaced the unit ten days short of two years by honoring an additional year warranty.

30 out of 597

ITGuy

on

July 21, 2015

Location: Florida

Great system, I have had for almost 1 year and have had zero issues. I love the ability to check on my home when out of the country or wherever I am at and anytime. Thanks Lorex.

31 out of 597

Someone

on

July 14, 2015

Location: Washington

Well after less than 2 years the DVR died. Waited for 2+ hours to try to speak to someone with customer service after 2 hours with tech support. The first guy in tech support totally missed the line for brains, the second guy on call back was great. Following his instructions I could not get thru to customer no service on call back. On the last call of waiting for someone to answer in customer no service my phone battery died after 2 hours of waiting. Ordered the new hard drive for 1/3 of estimated repair cost (and an upgraded drive as well) and should have in in a matter of days.... Never again, they just treat the customer like trash!!

32 out of 597

dio

on

June 29, 2015

Location: home

very good customer service

33 out of 597

2nd Hand Treasures Inc.

on

June 25, 2015

Location: Dana Point

I bought the system for over 1 year ago from Cost Co and haven't had any issues with the cameras or the DVR. No I have a problem with 7 ports and the Lorex tech's are helping me solve the problem. Excellent response.. I'm looking forward for my system to be up and running soon. My warranty will help if my system needs to be replaced. And they will replace it if needed.
Excellent product and company...

34 out of 597

SuzieStar

on

June 16, 2015

Location: Florida

I purchased my system about 2 years ago from CostCo. The ONLY trouble I have had with the hardware is with a couple of the cameras... they developed a purple tint. I successfully exchanged one within the warranty limit. The 2nd I'm stuck with because I don't have the funds to purchase a new one. The other problem I had was with the cellphone application. Had to do with an IP address, which I recently found out through Lorex's excellent techs. (Be prepared to be on hold 40+ minutes most of the time.) He gave me a "generic" IP address that will never have to be changed. This is for use while I am away from my home. I have two sets of Device Manager settings I keep on a memo pad on my phone - 1 for while I'm home and the other for when I'm away. A while ago a tech helped me set up viewing my cameras on my lap top, also for both away and home. All in all I am super happy with my 8-camera system. At home I can view it on my TV and the friend who set up the system also connected a small 2nd monitor that is right next to my big screen TV in my bedroom - this way I can watch TV and still view my cameras at the same time. Oh, I am not exactly happy that if I want to exchange a camera, Lorex will not send the new one until they receive the old one; though one way around this is to pay for the new one and then wait to be credited when they receive the old one (this, is of course within the 1 year warranty). If I knew there was an extended warranty option I would have purchased it, that is why I am writing this review (supposedly I might get an extended warranty if I write this). When I purchased the system, Costco didn't offer one. And when I registered my system with Lorex I was not told about it either. I recommend it. I would also recommend getting a wireless system, now that I know they are available. Bottom line I have on several occasions recommended Lorex to friends and I will continue to do so!

35 out of 597

Ray

on

June 11, 2015

Location: Toronto GTA

Bought as a replacement for a competitors product. Easy to install. Easy to configure.Into my second year and no problems. Just configured iphone access in about 5 minutes.

36 out of 597

chakemco

on

June 10, 2015

Location: Anaheim, CA

I have had the system for over 2 years now and haven't had any issues with the cameras or the DVR. Remote viewing with the Android app is excellent and I am currently looking into the DDNS service.

37 out of 597

Jake

on

June 9, 2015

Location: Minneapolis

I was not very pleased with the product or support, I forgot my password and you can't reset it yourself or get technical help when you need it so my system was of no use to me.

I would not buy this product again I was able to return it so I am looking at Samsung which cost more but Samsung knows how to provide service there is no reason in this today with technology that you shouldn't have the ability reset a registered product without help or wait two days to get it done!

38 out of 597

accucoat

on

June 3, 2015

Location: michigan

excellent product

39 out of 597

viejito52

on

May 31, 2015

Location: usa

Love it

40 out of 597

joebots

on

April 18, 2015

Location: New York

Much better product then others I've owned. Also called tech support they where very helpful.

41 out of 597

lynch

on

April 15, 2015

Location: Jamaica

Nice system for the price

42 out of 597

Pikalo Eyes

on

April 13, 2015

Location: Las Vegas NV

Replaced a zmodo dvr. Had it for 4 years but was never able to connect to the Internet. Too technical. With th Lorex unit it was so easy to set up and I was connected in minutes including my iPhone, ipad, pc, and galaxy s5. Now my son going to buy one for his system. I would recommend this product to anyone because of the ease to install.

Thanks Lorex

43 out of 597

Pinckard

on

April 9, 2015

Location: Knoxville

Set up is easy and over all easy to use. Still have not gotten the email portion to work.

44 out of 597

disappointed

on

April 2, 2015

Location: Indiana

We purchased our camera security package from Costco, their concierge representatives are pleasant, however, they don't always have the answers. We have had many problems with this system. We've had it for 18 months now and have already had 3 cameras go bad, the DVR didn't work properly until I spent an hour on hold and an hour on the phone with Lorex tech support, but finally it now works. Prior to that. It would record sporadically. I tried to use the motion recording, however whenever a car would drive down the street at night, their headlights would set it off, even though the car was not in the view of the camera, then of course if you have it set for alarm it would beep almost constantly. Turned off the alarm, but it still clicked, that was annoying too. Set-up and installation were fairly easy, and I do appreciate the fact that I can view on my phone, that has seemed to work just fine. The hardware that is included to mount the cameras is junk, we spent the extra few dollars to get quality screws. If the cameras didn't fail within the first 18 months and the DVR actually worked when we got it I'd have much more respect for the company & their products. We did get one camera replaced with the warranty, but you have to mail the camera to them in order to get a replacement, and got had to pay the shipping charges.

45 out of 597

on

March 31, 2015

Location: Manhattan Beach, CA

We did a major remodel last year and staged/routed all the cameras months ago. I finally just got to doing actual connections & setup, 1 year later with the warranty expired, so I appreciate the offer to write this review and get an extra year. From the time I got the cameras hooked up to the DVR, it took about 5 minutes to see great pictures on all 8 cameras. I do agree that full setup takes several hours as the instructions for quick setup don't actually get your cameras recording and don't explain the multitude of menus and choices. However, once I got the manual from online and experimented, I was able to easily perform the settings. A little more info on sensitivity settings, etc would be appreciated. The remote computer and IPhone setup were very easy and worked perfectly. The views overall have a nice range, and are crisp and clean. Resolution close to the cameras is great. Significant facial recognition and/or a license plate 30 ft away aren't as clear, but based on camera price for 8 cameras, I think this is a very good value. So far, no real issues except that I haven't been able to get the auto email function to work. I have not had them running long and have not tried any support yet, so I cannot comment. I also bought through Costco.

46 out of 597

on

March 31, 2015

Location: Texas

High quality product. However, I only gave it four stars due to the setup and instructions in the User Manual. I finally figured it out, after several hours of trial and error, but the setup is quite complex. I am not stupid and have set up computers and other technical equipment in the past, but this is a bit more complex than most. Maybe because it is something I haven't had experience in and we are doing it all ourselves. Anyway, it is "doable" because we got it done, but just be aware that it is not something you are going to do in an hour.

47 out of 597

on

March 30, 2015

Location: MAIMI, FL

My mom got the surveillance system for Christmas for my new home. It works beautifully. it has good caption and I can see picture clearly, especially when my daughter is outside playing. I would highly recommend this product

48 out of 597

on

March 21, 2015

Location: Guam

This is my third security system for my home, and by far the best. Out of the box, the unit feels hefty and quality built. Installation is very straight forward and easy to follow. Image quality is superb and connecting via Stratus is a no brainer. I would definitely recommend Lorex products to family and friends.

49 out of 597

Robert Shinedling

on

March 15, 2015

Location: Home use

DVR operates very easily, cameras supplied by the Costco package must me of the lowest quality because they fail in many ways and in great numbers. Camera image is OK. The eventual after purchase of better cameras is recommended. Fortunately, once you finally get through to customer service, they do honor the warranty. As a homeowner do-it-yourself project it is straight forward with very good technical support. I'm surprised that more people haven't indicated how difficult it is to make contact with the staff. It can't just be me, They need more phone staff at certain times of day without a doubt.

50 out of 597

on

March 13, 2015

Location: Boisbriand

I received this system as a replacement of my other system.
it is not as good and does not have the same quality image.

Also I am STILL waiting for my waybill to return the defective one and have had to call 3 times to ask for it and we still don't have it.

51 out of 597

Pappy

on

March 9, 2015

Location: MA

I bought this Lorex DVR to monitor my home in SC. Hooked up the Wireless cameras, the monitor, downloaded the mobile app and the system was up and running without a hitch. I can now monitor the home inside and out from my phone & tablet! Great so far! Hoping that it is as reliable as it is easy to install. Great user friendly product.

52 out of 597

on

February 25, 2015

Location: tampa

I had a little trouble at first but then tech support was able to resolve the issue. They are very friendly and want the system to work properly!

53 out of 597

on

February 19, 2015

Location: New Brunswick, Canada

Great product. Easy to install. Have had it for a year now and works good. I like that I can see everything on my phone when I'm not home.

54 out of 597

Mike Madrid

on

February 14, 2015

Location: Lompoc Calif

My DVR failed last October. Tech support finally replied to me after almost 4 months. I have already replaced the defective Lorex DVR with another brand. I will no longer consider any Lorex products

55 out of 597

on

February 10, 2015

Location: Glen Burnie, MD

I'm impressed with this equipment. Easy to use, the cost is excellent with all the features it has to offer. I had one small issue which the tech support line was able to clear up.

56 out of 597

JMH

on

February 6, 2015

Location: Miami, Fl

Great tech support. received a new camera when mine went bad. Will recommend this system over any other system...

57 out of 597

on

February 2, 2015

Location: Florida

Great 9 camera system. Crisp images and accessible on my desktop. Haven't downloaded the mobile app yet but will. Had a problem at about 9 months old but was taken care of as a warranty issue by the Lorex support staff. Waiting for replacement unit then I will set up the app.

58 out of 597

on

February 2, 2015

Location: Spokane WA

This is our second system. Very easy to install and very user friendly when dealing with the actual system!

59 out of 597

Mogs

on

January 31, 2015

Location: Elgin, Il, 60123

This is my 3rd Lorex Camera System, Very nice product, easy to use and set up. The cameras could be a little tougher but not bad. I would and have recommended it to others and have sold about 10 systems by word of mouth. Really nice system for the money!

60 out of 597

on

January 26, 2015

Location: Atlanta, GA

I'm very pleased with this system. I would recommend it to a friend.

61 out of 597

pgreagan

on

January 25, 2015

Location: Pensacola, Fl.

I sent in my old DVR in for repair and it couldn’t be repaired so I purchased this one. It was simple to install right out of the box, very simple instructions and didn’t need to dig into the CD that came with it. It works very well with no issues.
Great Product!!

62 out of 597

Fong

on

January 24, 2015

Location: Langley, BC

Easy installation and easy setup.
After I finish to install, I am very happy I may monitor it by my cell phone now.
Great image to look, but hope if you have enough budget, I suggest to buy 1080P series.

63 out of 597

Dave417

on

January 23, 2015

Location: San Francisco, CA

Great product at a reasonable price. Easy set up. Allows me to remotely review my live cameras or review recorded content, even from my smartphone. Technical support is very helpful for any problems or questions you may have. I'd recommend this system in a heartbeat.

64 out of 597

Lafrance

on

January 17, 2015

Location: NS

Service from Lorex is poor but product great easy to install clear infomation

65 out of 597

Pinckard

on

January 16, 2015

Location: Knoxville

I am unable to to complete the set up due to missing parts. Contacting customer support is horrible just to have the missing part replaced

66 out of 597

Pappy

on

January 6, 2015

Location: MA

I bought this Lorex DVR to monitor my home in SC. Hooked up the Wireless cameras, the monitor, downloaded the mobile app and the system was up and running without a hitch. I can now monitor the home inside and out from my phone & tablet! Great so far! Hoping that it is as reliable as it is easy to install. Great user friendly product.

67 out of 597

Hawaii

on

January 5, 2015

Location: Kona Hawaii

Works great. I need help to get the video feed to my computer, phone and iPad but we got it going. The installation is hard wire so it took a subcontractor to install it.

I have not been able to get the website for remote access up and running even though Lorex shows it to be working.

68 out of 597

Drew

on

January 4, 2015

Location: Arizona

I owned an Eco 2 system and upgraded to the Eco 4. Only thing I had to do was swap the DVR and the cameras and used the old BNC cables. So far, it's a lot clearer than the Eco 2, and the Digital Noise at night is non existent. Better night vision. Only problem I experienced was a broken camera when I opened the box. Had to call Tech Support for setting up email motion notification which became more complicated due to issues with servers. Overall, customer service has gotten better.

69 out of 597

Matt M

on

January 2, 2015

Location: San Diego, CA

The produce works great and connectivity is very easy with the device ID compare to prior versions. Remember to wait 10 to 30 minute for the device ID to register on the Lorex servers otherwise it can be frustrating to connect. Also this is not an HD system so don't expect ultra clear images. Lastly, if you need support they are very helpful if you call in; the online tickets do not seem to be worked very fast. Lastly I had to use browser compatibility mode to view the cameras without the client app.

70 out of 597

skid

on

January 1, 2015

Location: Vancouver, EA

We bought the unit over a year ago. Installed in about 3 months later. I like having the system as 8 cameras cover almost all angles of my house. The night settings are nice and the ability to make some areas private...aka camera blocks those areas out. Motion sensing seems to work pretty well and is able to made to cover a custom area. (You can eliminate the sensing of cars as they go by in the street.
I do not have the system wired to the internet. I will at some point but just no time yet. I have had some issues with recording and searching that I have to contact the company about. I plan on installing a solid state hard drive to ensure the longevity of the recording system. All in all I would buy it again. But since this model has been updated at my local Costco i would definitely go with that newer model.

71 out of 597

Sodastraw

on

December 31, 2014

Location: Seattle WA

I was amazed how easy the product was to hook up. It was right out of the box ready.
Just remember that when you install in the summer in the attic, it's about 120 plus degrees up there.
After the install was completed and everything was checked and rechecked, I started the program and set the cameras up as I wanted them.
There's a little red light that was flashing all the time, driving everyone crazy. Solved that with a piece of black electrical tape.
The system worked great for one week and then the DVR died completely, Sent it back only to wait two weeks for a replacement. I'm not sure why they couldn't have just sent me a replacement and have me mail back the broken one..
That was in July 2014, here it is December 2014 and the DVR has died again. I'm starting to lose confidence in their product at this point. I had just ordered a new camera to added to my system and here I'm waiting again for a new DVR. Hands are tied at this point. The DVR is turning on and off every 15 minutes.
The sad part of all this, we had someone pound on our door at 11 pm at night and the DVR was not seeing the camera and had stopped recording and shut down and reset, that would have allowed us to see who it was.
The tech support was great, they pointed me in the right direction to get what I needed.
The cameras work really great in the daytime, and if you have motion sensor lights they can really see better at night time.
I really wanted cameras with sound, and settled for video only. I have sent them an email about adding a microphone to the side of one of my cameras and have yet to hear if this will work or not.
Do your homework when comparing products.

72 out of 597

Pranai

on

December 31, 2014

Location: Houston

The DVR worked great until one day the HDD stopped starting. They promised to send a replacement as it is within the warranty. I submitted the proof of purchase and waiting for their instructions.

73 out of 597

Tom S

on

December 26, 2014

Location: Orange Park, Florida

Our system has worked just as advertised. The cameras can be monitored by TV, computer, & by mobile devise. Would like a little better night view but it is acceptable.

74 out of 597

Cyndi

on

December 23, 2014

Location: Bonney Lake, WA

Well, I got my security system from Home Depot a couple of months ago, and just actually had it installed, and the picture comes up, but I can't get the mouse to work with the computer, and it has an Ethernet connection..it just isn't responding other than the good pictures I get with the hdmi..... plus the remote worked all of twice, and I looked at the inside and its all wonky... so it's a really cheap remote.... otherwise I like the picture... I just can't access the dvr to check the video history... not good........so far I will rate it a 2 until I get together with support and see if they can do anything....

75 out of 597

Ron R

on

December 12, 2014

Location: San Clemente, CA

Lorex Security Systems have made my life easier and safer. I can now monitor all the points of access into our home and alert our family to "drive by" if needed.

76 out of 597

NGVC

on

December 11, 2014

Location: Kansas

We are only able to view 8 cameras out of 16 units. Customer service will not come to the phone and we have not received a response on our warranty claim.

77 out of 597

Henry H

on

December 11, 2014

Location: Indio

I use this product for my business. I had a couple of complaints from customers that my business was not open on time. Needless to say, once this system went up, the problem stopped. I run multiple business and the ability to remotely watch this location from the palm of my hand is a plus. I will recommend to anyone. Great quality for the price.

78 out of 597

LJB

on

December 1, 2014

Location: Texas

We bought this mainly so I could watch the kids play outside from my desk. During the daytime the cameras work great! At night they start out good but then the viewing area seems to get smaller as the night goes on. Maybe the power source of quality of the actual night vision? Over all we are satisfied and would buy it again. We had installers hook it up so I can't comment on that process.

79 out of 597

rcole

on

December 1, 2014

Location: Oklahoma

Overall the system is very good. I am pleased with the performance for the price. The cameras are not as clear as I thought they would be. It is difficult to get a good view of a face if the subject is walking, even close. If you want something that will capture tag numbers etc, forget about it. If does work well for viewing cars or general images of people and other things of that nature. I had it installed professionally which added to the cost but the guys said setup was a breeze. I enjoy monitoring on my smartphone and laptop. That was very easy to set up. I wish I had tried to install the system myself. The running of the cables appeared to be the hardest part. Almost forgot, there is NO hole in the mount for the cable leaving it exposed and venerable. It is not bad cosmetically just not good if someone wanted to cut the cable. The DVR is easy to navigate and I switched out the mouse for a $15 wireless one. Overall I would recommend this product but would also state that if you can afford to go with slightly better cameras that would be ideal. I would save up some and wait until i could get a little better camera if was doing it all over again. Hope this has been somewhat helpful..

80 out of 597

Gas

on

November 29, 2014

Location: Cornwall on

I would like to thank Lorex co. for their quick response in dealing with my DVR warranty.
Replacement is working super good and I thank you for reimbursing my credit card.

It is a pleasure working with you and I will let others know.

Thanks again,
Gas

81 out of 597

NGVC

on

November 28, 2014

Location: USA

Lorex software and user interface is great and easy to use, as always. Really impressed with the increased hard drive capacity....makes for months of storage and viewing when you set the cameras to motion detect. Minus one star as we have had one or two drives fail but that is bound to happen when you purchase 3 a month.

82 out of 597

KYE

on

November 27, 2014

Location: New York, NY

Very easy to set up from someone that does not know what I'm doing. Connections was easy. Able to view in my office, home and phone. Gives you a peace of mind to view cameras whenever you want.

83 out of 597

Joe Anival

on

November 25, 2014

Location: Lakewood

Great DVR. Crisp resolution during night, a plus. I like that I can see my home when I'm away. I have eyes on my children when they get home from school. I will purchase another of these systems for my vacation home. Thank you lorex.

84 out of 597

Gas

on

November 24, 2014

Location: Cornwall on

Received my DVR today and returned the damaged one back the same day (Nov. 24,2014. Service was great and swift. I will let you know how this one works Just have to wait to see if my credit card is reimbursed? Let you know what happens?

85 out of 597

gbolly97

on

November 22, 2014

Location: Staten Island, NY

Worst customer service ever. I will never recommend any product from this company to anybody.

86 out of 597

Terry

on

November 21, 2014

Location: Sherwood Park, AB

So far so good with my new security cameras. Once i hooked it up to the internet every thing worked well. Customer service took awhile to get through but "Tim" was very helpful and patient. I haven't had a chance to try all the functions but if they go as easy as the start up there should not be a problem.

87 out of 597

William

on

November 20, 2014

Location: Halifax, Nova Scotia

Good product. The manual should be more informative. More YouTube technical videos would be plus for Customers and Lorex

88 out of 597

Gas

on

November 19, 2014

Location: Cornwall on

Had the EC04 960H since April. Worked well until recently, now DVR is freezing up on me every couple of minutes. Called service and waiting for a new DVR replacement to be shipped to me. I will let you know how Lorex service is in the near future.

89 out of 597

GP

on

November 19, 2014

Location: wisconsin

Worst support:
This is very poor support , it more than 24 hrs no support was given and the problem is not resolved.
when ever i call , i had to hold for more than 1 hr, and hung up in frustration.
Never buy the products, still waiting to resolve .

90 out of 597

Joe Anival

on

November 19, 2014

Location: Lakewood

The best investment I've made for peace of mind. I had issues with people going through my trash and leaving an unwanted mess. This stopped immediately. The best feature is being able to view my property in the palm of my hand on my smart phone. My kids can play out in the back, and I have eyes at all time. The learning curb to use this system is absolutely easy. A great reliable system the price.

91 out of 597

Sam Catchem

on

November 13, 2014

Location: Calgary, Canada

I have had this product about 6 weeks and have still haven't got it working to full capacity. The last holdout is remote monitoring. The instructions are mind boggling. There must be a better way of providing directions. My hangup is with port forwarding. Despite several attempts I am unable to get past the Step 1 of the 3 Step procedure. I have used IE as directed (even though I prefer Chrome). The one direction that I didn't follow was to deactivate my security software (Norton). I didn't do that because when I attempted to update the firmware as directed it immediately flagged the associated software as containing a virus. I will deactivate Norton and try again without updating the firmware. If that doesn't work I am stymied.
A few other pointers:
- the package contains a CD. Many computers no longer have a CD drive.
- I am receiving a huge number of false positives even when set on on low sensitivity

92 out of 597

Green Jacket

on

November 8, 2014

Location: Norcross, Georgia

Great technology! Easy to install with step by step instructions. My first time installing and I feel like an expert already. Mobile viewing is also easy.

93 out of 597

RobRocks

on

October 31, 2014

Location: North Oregon Coast

We bought this system for our vacation home. Installation was very easy, Great picture. The Stratus connectivity lets me view this house when we are in our other home in Florida. I plan on getting another system for our Florida Home.

94 out of 597

doug

on

October 30, 2014

Location: us

Lorex equipment sucks. Nothing but problems from day one. Can not remote access equipment, slow to download video, video bad. and many others.

95 out of 597

Ing.ArturoGarciaJacome

on

October 27, 2014

Location: Veracruz

Excelente producto muy buen costo facil instalacion

96 out of 597

Dan

on

October 26, 2014

Location: Pennsylvania

Daytime images are fine, but I was hoping for better quality at night. I do however get to see what I need. For home use this is the perfect set-up.

97 out of 597

Dan

on

October 26, 2014

Location: Pennsylvania

Daytime images are fine, but I was hoping for better quality at night. I do however get to see what I need. For home use this is the perfect set-up.

98 out of 597

kbl

on

October 12, 2014

Location: Montgomery al

Bought the system 11/13. Installer said the easiest system he had installed. Only problem is 1 camera now is showing blue blotters. Called and tried the fix but it hasn't worked so far. Service has been great the only time I tried.

99 out of 597

Vgonzalez220

on

October 11, 2014

Location: NY/ Puerto Rico

I love this system. Easy to set up in my Puerto Rico home. We watch it remotely on our iPhones. No one told me but your able to get better settings on your laptop. On the laptop I was able to adjust my ptz and set up email alerts. awesome I'm buying the 4 more. The only thing I want to do which I haven't figured out is if it's possible to use my iphone to zoom into the non-ptz camera. Many other companies have this feature but I can't get and an answer if this does it.

100 out of 597

Linton51

on

October 4, 2014

Location: Mississauga

This is a great source of security for my home, it's nice and clear in the days, not so good at nights, but I love it, I also love that I can view your property from anywhere,that is a good thing.

101 out of 597

RDSTICK

on

October 3, 2014

Location: Piedmont OK

I bought this product a few months ago and it has been a nice electronic addition to the house. I use it for security as well as a tool to check on my pets. It has been fun and has worked really well. I had a password issue and when I called technical support they were both competent and friendly. The issue was resolved and I was very pleased. The resolution is good but I had hoped for it to be a bit better, but I am still learning so I may need to modify my set-up a bit.

I highly recommend this product and company to all.

102 out of 597

JV

on

October 1, 2014

Location: Orlando

Easy to install, easy to use. Compatible with existing cameras.

103 out of 597

nore

on

September 28, 2014

Location: staten island

good product easy to set up camera good but sometimes fuzzy no zoom other than that everything else is good and easy and no sound

104 out of 597

Palmer Paramadhas

on

September 24, 2014

Location: Atlanta, GA

Its a wonderful product. Easy self installation is possible. I did the connection by myself. It is really worth for the money. I am receiving regular email notifications when there is a movement in each camera. Thanks for the wonderful product.

105 out of 597

Vette

on

September 22, 2014

Location: Paso Robles

Purchased this system to replace an older Lorex system. It has exceeded our expectations considering the price we paid for this system. I can use my smart phone to look at what is happening at home when I am away. It has provided peace of mind to my husband and myself knowing that we can see what our dogs are doing outside in the yard when we are away from home. Would highly recommend this product to others.

106 out of 597

James

on

September 21, 2014

Location: North Carolina

Install was simple and easy. This is the second DVR that I have used from Lorex and plan on getting more. They are great!!!

107 out of 597

Roy S

on

September 20, 2014

Location: Worsley, Alberta

Bought this system from Costco to replace an older outdated system. Install went good and the remote viewing app works good except it will not show in landscape on smart phone or tablet. One camera is faulty, shows black and white most of the time but Lorex is sending me a replacement. Otherwise, video quality is good and I am quite satisfied so far.

108 out of 597

Happy With Product

on

September 19, 2014

Location: Orillia

We recently purchased the Lorex 960H Weatherproof Night Vision Security Camera on sale. We had an installer help us with the wiring, but there were no problems with the installation. It was very easy to install the necessary software and apps for remote viewing on our TV, Computer and phones. The picture is clear and visible day and night. Four cameras came with the initial purchase, but we may purchase a few more for coverage inside the house as well. Overall, very satisfied.

109 out of 597

Brenda H

on

September 18, 2014

Location: Texas

We ordered our system from Costco. Out of the box there were a couple of issues - one of the cables was faulty, one indoor camera ring mount is out of round. One of the outdoor cameras was cracked at the mount post and broke while trying to mount it. So a few small problems that we are waiting response from Lorex on. The installation was complicated because our building is large and the superstructure is steel. Once all were installed the system is working well (with the exception of the 2 cameras that need replacing or parts). The system is fairly intuitive. The video is good quality. Customer support has not excelled at this point however. I have been on hold for over an hour twice trying to get help with the few issues we have. I finally gave up on the phone and have used the online system, which may take several days to hear back on. Sooooo, a mixed review from me.

110 out of 597

Mining Museum

on

September 15, 2014

Location: Snow Lake, Manitoba Canada

The Lorex brand name was recommended to us by the fella that installs security systems. To make things all the better, the system we wanted was on sale at Costco a week later - so we took the plunge!
The install went smoothly (intaller did it, but no problems at all) and we got a great system that is clear, bright and easy to use. The picture clarity is awesome and things are crisp & clear even after dark. The cameras are white & blend in with our exterior so well that people don't even notice them. Even if they did, the cameras look great so we were happy to put them up on our building.
We had one camera go dark after only a few days use - the installer checked it & it was dead. I called Tech Support, got a ticket number and they are in the process of sending another camera right now. Easy to deal with (1/2 hour wait on the phone so I know they are busy), but they were friendly & helpful so I'm sure that it will be resolved to our satisfaction.

The icing on the cake was the remote viewing - easy to set up & works like a charm. I can check our property on my laptop from anywhere in the world - love it!!!

In Summary - I would buy another Lorex Eco4 system in a heartbeat. Thank you Lorex!

111 out of 597

Jeff

on

September 14, 2014

Location: Las Vegas, NV

Recently purchased the ECO4 16 Channel Series security DVR with 8/each 960H cameras
(LH150-16ch-Series). I was amazed at the simple setup of the DVR (per following the included Quick Connection Guide instructions) and the Stratus Connectivity (per following the included Quick Networking Guide) for both pc and Android phone. The 960H is amazing in clarity (imo...only second to digital HD). This system (aside from the physical installation of the cameras) is as about as close to a "plug and play" security DVR system that I've come across.

The only downside that I've noticed is when viewing the cameras "live", that there is a "lag-time" when utilizing Status Connectivity. This is compared to watching actual live images (if connected directly to the DVR per the VGA or HDMI outputs). I would estimate the lag-time to be about 15 to 30 seconds on Stratus. My guess is this may have something to do with the DVR's signal being passed through the Lorex cloud server and then back to either your pc or phone.

Due to my positive experience, I've recommended the Lorex brand to my neighbors for the security camera needs.

Hope this helps.
Jeff

112 out of 597

Pierre B

on

September 12, 2014

Location: Laval Qc

Great product for the price The installation was easy and the picture quality is good, both during the day and using IR at night. This system has met or exceeded my needs in the areas most important to me, including the ability to monitor the system remotely and playback recordings via my smartphone. The playback is simple and it is easy to review a specific day and time.
Awesome product!

Pierre .

113 out of 597

OFCC

on

September 11, 2014

Location: Lynchburg, VA

Purchased the 12 camera system for monitoring our commercial shopping center and had professionals install it. Cameras have good range of view, pretty good quality of picture. Set up of the system was fairly easy. Would like to have more options for live view in terms of how many of the cameras I want to see at one time. Setting up remote viewing on my cell phone and tablet was very easy. Be cautious, viewing a lot playback on a mobile device uses quite a bit of data. We have had it up and running for only a week but am overall very pleased with the system and would recommend this product. Worth the price paid.

114 out of 597

Ojaeger

on

September 10, 2014

Location: Israel

Very easy to install the cameras and config the DVR to internet.
in my opinion the user interface should be more friendly with more wizard to config the setting.

115 out of 597

Rod S

on

September 8, 2014

Location: Manitoba

I purchased this unit to monitor our packaging facility.The installation was without any issues.It is great to be able to monitor the place from my cellular and get am email when there is any unusual activity. The picture quality is great ant the playback is easy.

116 out of 597

ewhit

on

September 8, 2014

Location: honolulu

Installed the system from Costco almost a year ago. I've had to replace two camera under warranty so far. The return process is not as good as amazon but not to bad. You have to pay the shipping. Picture quality is good day and night. Android app now works much better than it did when I first installed my system. Pc version has also been upgraded and works better now. Never did get the dns server part to work. It's a firewall and port problem in my router. I don't need it so I saved myself the frustration of trying to get it to work. Besides the long wait times if you need to call them 30 to 40 minutes the system works great.

117 out of 597

Mogs

on

September 7, 2014

Location: Elgin, Il

I purchased a second LH150 Security Camera System in July 2014. I have had very good luck with these systems. Set up is very simple and directions very straight forward. Quality is very good. Picture is great and very good night vision! I would and have purchased another Lorex System.

118 out of 597

South Everett LL

on

September 7, 2014

Location: Everett, WA

Our league purchased this product from Costco to help monitor our Little League facility. This system is affordable and functions as advertised. However, we have had to have the DVR replaced due to failure within about 8 months. We have also had to have two cameras replaced due to failure. It would be nice if the system was a little more robust.

Remote monitoring and all of the advertised features work as expected. Video quality is what you would expect for a low-end system.

Would recommend for the budget conscious buyer looking for an affordable security system.

119 out of 597

Replacement VCR

on

September 3, 2014

Location: California

It was very easy to purchase the replacement VCR.Customer support was knowledgeable. The price was fair. The shipping fast.

Brent

120 out of 597

Renlame

on

September 3, 2014

Location: Montreal

Très satisfait de mon achat. Tu branches et ça fonctionne. La qualité d'images n'est pas exceptionnelle mais on voit bien quand même. La prochaine fois on ira avec du HD.

121 out of 597

Jack in a Fox

on

September 1, 2014

Location: Compton Ca

I gotz diss kamra to keepz an eyez on dem peeps on da block cuz they kept rippin me off. So now when imma be gettin mah cruze on, i pops on ma iphone and the cloud service lats me see if ma crib is secure and ain't no one be trippin and rippin mah crib. Its tough out heerrr on da block, but lorex helps out wit da security.

122 out of 597

Kristal2

on

September 1, 2014

Location: HotelKristal

Excelent

123 out of 597

Dman's Dad

on

August 30, 2014

Location: East Texas

I bought an Eco4 DVR system in January 2014 and experienced a hard drive failure with the unit within my warranty period. I called the support telephone line and had a replacement unit within a couple of days! Thank you Lorex. I really like the connectivity features and was only down a couple of days. Quality customer service will keep me coming back!

124 out of 597

Don

on

August 19, 2014

Location: Punta Gorda FL

Great product at a great price. I've been monitoring my home in FL from my condo at Lake Erie all summer via my Android phone and computer!

125 out of 597

on

August 18, 2014

Location: antioch ca

this system is great, i installed it on my shop. very easy to install, good price and the quality is great, view it on your smart phone

126 out of 597

ChrisP

on

August 16, 2014

Location: Poor experience on a Mac

I recently purchased the LH150 for use with at least four Lorex 960H outdoor cameras, as well as two other cameras.
1) My first issue came when I discovered that I could not administer the unit via the web UI over the network. After installing the required plugin, and learning that it ONLY works with Safari, I found the admin interface was lacking the buttons needed to Apply any changes (seems like a bug, maybe CSS related). The only way to administer the unit was to connect a display directly to it. I had hoped to avoid that kind of setup.
2) The most recent version of the Lorex Stratus Client for Mac is supposed to be compatible with OS 10.9. I have been unable to run the app (quits on launch).
3) Email notification is configured correctly, but not working.

I have opened support tickets with Lorex on these issues, but have yet to hear back (few days so far).

The iOS app appears to work well enough, and I hope the above problems can be resolved. If so, it appears to be a fine device with decent features. But for now, Mac users beware.

127 out of 597

Robert

on

August 14, 2014

Location: Quebec

Nice product, whish I had a full day to learn all the features, still a very good product.
I have a bad Noisy channel, hope they will have a good solution for me

128 out of 597

Handyman047

on

August 7, 2014

Location: Pueblo, Colorado

Purchased this product last month. Installed it about 4 weeks ago. The system is running great. Still having some trouble on the DDNS. Tried to view it while out of state but could not reach it. I am still working with support on this issue. I have 2 wireless systems at my home and that may be the trouble. I would still recommend it to anyone who would like to buy a great system for the price. I recommended it to a friend of mine and he bought the 12 channel system with 8 cameras. My daughter bought the 8 channel system with 4 cameras.

129 out of 597

Ron H

on

August 4, 2014

Location: Texas

Purchased the ECO4 system from Costco as an upgrade from an older Lorex system and its been great! System is stable, fast, and with remote access, I can monitor on my iPhone/iPad from any country I visit.

I've had 4 friends all purchase this system based on my recommendation and everyone of them are happy with it. I would highly recommend Lorex and in particular the ECO4 960h.

130 out of 597

Pennsywoody

on

August 2, 2014

Location: Connecticut

I have a house in Pennsylvania and another in Connecticut. The product installed fine but the statement that it is Mac compatible is a stretch. I had a lot of problems connecting to my computer. As a step forward I was able rot install on my iPhone and iPad. Getting it to work on my MacBook Pro was a hassle. Software does not load intuitively. Help desk was not that helpful, but finally it worked. BUT, I wanted to get it working on my main Mac back in Pennsylvania. That was a huge issue as help desk indicated that I have to transport my large Mac to Connecticut so it can connect to that network. So I lugged the beast to CT. But no luck getting software to download. Then I called help desk and person there accessed my computer remotely but could not resolve the issue. He promised to call back between 3 & 5 PM, but he never called. Instead I received a Ticket Closure by e-mail claiming the problem was fixed. But it wasn't so I called help desk again. They indicated they had no record of my previous calls as they are on a different system (Calgary vs Ontario), so I had to go through everything again. This time he accessed my computer and was on Safari, but I got a message that my computer was now infected by a Trojan Virus and Safari was now non workable. I quit the call and went to the Apple Store. They fixed the virus issue, but as I terminated the call with the Lorex help desk the problem is not resolved. The help desk claims that they must access the computer remotely and add something to the files.

That is ridiculous when the marketing specifically say that the unit is Mac compatible. It is NOT. And still I cannot get it on my main Mac.

131 out of 597

JM

on

August 2, 2014

Location: NB, Canada

Easy installation and viewing. But there was no DDNS setting guide line in package.
Until I get it from my friend, I wasted my time. I hope Lorex put any comment in package for DDNS set up.

132 out of 597

Brian

on

August 2, 2014

Location: Wadena

The product provides a good balance between price, quality and coverage. While the physical connections and setup are quite simple, the remote access required some time to establish reliable connections.

133 out of 597

Rob

on

July 31, 2014

Location: Hawaii

I am 100% pleased with every aspect of my LOREX LH150 Eco4 Series security camera surveillance system. When needed, help I have received from both the Customer and Technical Support divisions has been outstanding.

Unlike another reviewer, my wait times have been insignificant (one to five minutes) with phone support. However, I did call early in the day which may have helped. Twice the support technicians connected remotely to resolve different problems, one of which I accidentally caused when configuring the system. Ticket/email support has always been well within the expected reply times.

All my questions and problems were resolved quickly and professionally by knowledgeable and friendly support staff. The one camera (of eight) that developed a minor problem was replaced promptly without question within the warranty period.

At first I had some doubts about the system I would be getting for the price compared with the much higher cost of many other systems. The quality of the 960H resolution, while not HD, is still excellent. The polycarbonate housing for the cameras I purchased is perfect for the salt air environment near the ocean where I live. Several have been installed outside for almost ten months with absolutely no sign of corrosion or other deterioration. An occasional quick cleaning of the lenses is all that is needed to keep the images like new.

The 1TB hard drive of my home system stores a LOT of recording (more than four months) because I have configured it to automatically record only when movement is detected in specific areas of critically-placed cameras. The system is active 24/7/365.

The features for monitoring and recording are everything most owners would possibly need, and more.

Installation was straightforward and configuration was easy. Setting up remote monitoring on my desktop, laptops and Android tablet was a breeze with the free LOREX Stratus software. Changing most settings via a computer is actually easier for me than at the DVR console itself and allows the DVR to be more securely hidden if necessary.

Accessories were easy to find and order online and were shipped quickly.

I installed a different brand of system for a neighbor a few years ago, but it began developing problems within a couple of months and was non-functional in a year.

Now I would definitely recommend LOREX to supply equipment for just about any security/monitoring situation I can imagine.

134 out of 597

Handyman047

on

July 31, 2014

Location: Colorado

I installed this system 2 weeks ago. The DVR menu is very user friendly. The installation was easy considering running the cables in the attic. I really like that it gives me the ability to monitor the system from my laptop, and tablet. The cameras that came with the system are very sharp in detail.
This is a great product at a very reasonable price. I recommended this to my daughter and a friend of mine. They both bought a system from you.
I would recommend this to anyone who wants a good quality system.

135 out of 597

JP

on

July 30, 2014

Location: NY

I purchased this product from Costco. The product seems very well made and resolution is great. It is easy to install and setup. I called lorex support, had no issues, the tech was more than helpful, the wait time was not bad.

There are two things that I would point out. The dvr box has a blinking red light when set to continuous recording, which is annoying if you set it in a living space. I have mine hooked my TV and have to put a black tape to cover up.
Also having a 1TB hard drive only allow me a 7day record on high def with six cameras, if you play around with setting you can get it a bit longer. Would have like at least 14day window with a 1TB hard drive.

136 out of 597

worst customer service i think i have ever had

on

July 30, 2014

Location: Canada

This company may well have the worst level of customer service in the entire world. Would have been faster to tear the cameras down and pack the system back up then it was to wait on hold.

137 out of 597

CY

on

July 29, 2014

Location: Canada

We installed this product about 9 months ago and we have been happy with the product. It was easy to install and the system is easy to operate. However, recently we noticed one of the cameras was filled with water which caused blurry images/display. I contacted Lorex Customer Service and they are happy to take back the defected piece and send us another camera head. We have not yet received the replacement piece, but hopefully it will all work out. We are happy with their prompt customer service.

138 out of 597

Guy

on

July 27, 2014

Location: Laval,QC

acheté chez Costco, installation facile. Programmation conviviale.
Parfait pour notre bâtisse assez longue.
Plein de fonctions utiles. Caméras très claires.
Bon produit et pas dispendieux.

139 out of 597

RW

on

July 23, 2014

Location: Port Orachard WA. & Kissimmee FL.

I purchased two LH150 ECO4 series systems from Costco, one in Wash.and one in Fl. I have had some problems connecting through the stratus app. Getting through tech support at times is pretty slow but seems to be getting better. Over all tech support is good at resolving most problems. For the money I don't think you could find any system better than the ECO4 system.

140 out of 597

Dave

on

July 23, 2014

Location: Huntington Beach, Ca

Order was received on time.
When I received order it was missing three power cords should have been 4.
One camera did not work. It had what looks like a fog through the middle of the camera.
The customer support is bad. Had to call two times for the problems I was having and was on hold for almost an hour each time. Still waiting for replacement camera and power cords for the other three camera.

141 out of 597

MalelinCA

on

July 23, 2014

Location: California Bay Area

Bought it (11 months ago) to replace another security system with lower resolution. Perhaps I don't understand the resolution difference. I stepped up from 480TVL to 700TVL I assumed, therefore that I would be receiving video at something close to 600 lines of resolution. Imagine my surprise when I found out (after installation) that it only record 480 lines. Hmmm... not much different to my old system.

Well, in practice the greater 960 by 480 resolution (versus 640 by 480 of my old system) does yield a better picture. Not good enough to identify people unless they climb up a ladder to get closer to the camera. OK. I bought it without knowing that but it's my fault.

I do have issues with the software, though. The software built in to the DVR is clunky in the extreme. The mouse is jerky, the interface is poorly though out and executed. The software for use on the computer is better. Much better. It still has some shortcomings. Example, it always opens full screen, and it always displays 9 miniature images. The software for use with Android is worse. The screen doesn't rotate when viewing in landscape mode. Major oversight.

Recently I have had problems with one camera not displaying colors properly - most white surfaces are magenta. Sometimes electronics fail. A further problem that I noticed last week is associated with disappearing cameras. Open the software on my local network when the DVR has just been rebooted or unplugged and plugged back in and all is well. After an unknown amount of time the video goes blank. Viewing the video from a monitor directly attached to the DVR is fine... remote viewing not available. I'm dealing with that through tech support, currently.

Stay tuned...

ML

142 out of 597

LOREX ONE

on

July 21, 2014

Location: MORRISBURG ONTARIO

Fantastic system. Ease of set-up. Longest time consuming to set-up is deciding where to place the cameras. Operation of the DVR is very functional, on-screen icons coupled with manual that you should download from the Lorex website makes it easy to get the system running in no time. I would recommend the Lorex system to anyone who is looking to set-up a security video camera system that has access over the internet if needed.

143 out of 597

Mookie

on

July 20, 2014

Location: Vancouver

Great security system at a good price. Super easy to set up the remote access app to view what's going on at home while you're away.

144 out of 597

Jose Ramos

on

July 16, 2014

Location: Los Angeles, CA

It is very usefull

145 out of 597

showpops

on

July 16, 2014

Location: Portage, In.

I bought this product to try out the Lorex brand security system. It set up fairly easy overall. Running the wire was a little tricky. I ran all eight Wires through a hole I drill in my ceiling into my unfinished attic. From there I ran the wires to four windows and screwed the cameras to my outside window trim. I bought the system from Cosco. They have a toll free number for free tech support that took just a few minutes to get a tech to talk me through the receiver setup, which was a lot simpler than I thought it would be. The remote access is really simple, and the picture quality is really great. When I found out how easy the remote setup was, I went back and bought a separate system for my cabin and set it up by my self. Now I can watch my cabin from my home or my home when I am at my cabin. This is fantastic for me. I can also watch either place with my tablet or smart phone. thank you so much Lorex for a great product.

146 out of 597

Joe Anival

on

July 14, 2014

Location: Norwalk

This DVR system is 1 or many that I have purchased and installed in friends and family's homes. For the cost, this system is reliable and super user friendly. I will recommend this to anyone.

147 out of 597

jeff

on

July 14, 2014

Location: cap pele

good system, quick and easy install... happy with the dvr..

148 out of 597

andregendron401

on

July 13, 2014

Location: canada

So far, so good. It is easy to install. The images are bright and clear, even when it's dark. My big issue is to access the DDNS network: not successfull yet.

149 out of 597

Bob

on

July 11, 2014

Location: Aldergrove, BC

Wow ..this is a fantastic system and Im very happy with my new Lorex 960H 8 camera 1TB system. setup was easy, I turned on the TV and DVR box, and it worked. I downloaded the free App, and in less than 3 minutes I was viewing the system on my iPhone. I hooked up the remaining cameras and it worked, not a single issue. All night I checked the iPhone and viewed the images live, the IR system is working nice also. Next day at work I was able to view all 8 cameras and show people my new system. When I got home I called tech support, and got Collin on the phone because I had questions, and Collin had ALL the answers, and I really had a lot of questions. He used a remote program on my system as I watched him go through all the settings, we even set up the email alerts... I recommend that you take the time to make that call, I really learned a lot, and I feel comfortable enough that I can make any needed changes, plus I know I can call back at any time. I like the idea now of adding a PTZ camera or even a wireless camera for areas that maybe hard to run wire to. Thanks Lorex for building this system, and thank Collin for the in-depth walk-through.. Bob

150 out of 597

Hetal

on

July 10, 2014

Location: Dallas, tX

The product worked great for about 9 months and then one fine day the DVR started rebooting continually. We tried the fix recommended by Lorex on their support site which is to reformat the HDD by unplugging all cameras. Unfortunately, this did not fix the issue and the DVR continues to reboot. We tried calling Lorex support line and after being on hold for over 30 minutes got disconnected 2 times. Then we opened a problem ticket and it has been over 3 days with no answer to the ticket from Lorex. In the meantime, we have turned off all recording to stop the DVR from rebooting. Basically the business is not protected. We are hoping that Lorex will provide a quick resolution to this issue.

The product while it was working is 4-stars. Because of the poor support (or lack thereof), we are giving it 2 stars.

151 out of 597

Bob

on

July 9, 2014

Location: Aldergrove, BC

Wow, all I can say is "WOW "this is fantastic.

I researched for two day on what system to buy, and I'm very happy with my new Lorex 960H 8 camera 1TB system. I set it up on the floor as a test with one camera, turned on the TV and DVR box, and it worked. I downloaded the free App, and in less than 3 minutes I was viewing the system on my iPhone. I hooked up the remaining camera's and it worked, not a single issue. All night I checked the iPhone and viewed the images live, the IR system is working nice also.

Next day at work I was able to view all 8 camera's and show people my new system. When I got home I called tech support, and got Collin on the phone because I had questions, and Collin had ALL the answers, and I really had a lot of questions. He used a remote program on my system as I watched him go through all the settings, we even set up the email alerts... I recommend that you take the time to make that call, I really learned a lot, and I feel comfortable enough that I can make any needed changes, plus I know I can call back at any time.

I like the idea now of adding a PTZ camera or even a wireless camera for areas that maybe hard to run wire to.

Thanks Lorex for building this system, and thank Collin for the in-depth walk-through..

Bob

152 out of 597

Bizo

on

July 7, 2014

Location: Suitland, MD

I purchase the Lorex LH 158000 back in October 2013. It has been a great investment for our home. It is a quality unit and I would recommend it for the price that you pay.

153 out of 597

montie

on

July 3, 2014

Location: ohio

I've had other brands over the last several years and this DVR is by far the quickest set up I have every had. The quality of the recording is great. The remote set up and viewing work very good. I recommend this this DRV

154 out of 597

mscompwizz

on

July 2, 2014

Location: Louisiana

I purchased these cameras to monitor the apartment complex I Manage .The installation went well and with just following the directions I was able to set it up in just minutes .I downloaded the app from iTunes to my iPhone and my iPad i used the app on both to scan the information about the product in to it (this was so good) no putting in serial numbers it just scanned in . I was able to see well and we did install them at about 15 feet in the air The only thing i can say is the picture on the iPhone is so small I like it much better on the iPad .I was on WiFi at that time of installation within feet of the router . Later that night at my house several miles away I decided to open the app on my iPad and there it was I could watch everything . now this was cool . I have 3 different systems a total of 20 cameras 2 of which are on different networks and 1 that is not on a network at all because of location .I have been able to set the 2 that have network up in the one app and i can view 14 of the 20 from my home on my iPad and on the go anywhere with my iPhone.

155 out of 597

Wonderboy

on

June 29, 2014

Location: Texas

Purchased unit 3 months ago. Works great and installed in just a few hours (all 8 Cameras). Recently had a problem with the unit itself. Lorex exchanged it right away and everything is working without a problem. Pictures are very vivid in color and night time delivers clear black and white pictures. Working your way thru the menu is easy and fast. I have no cons with this model or unit and camera.


Bill

156 out of 597

Jim

on

June 25, 2014

Location: Idaho

Love my Lorex! Easy to install and excellent camera quality... Crystal clear images and intuitive user interface! Also, customer service was awesome. While the iPad software installed easily, I ran into a bit of a challenge with my Mac. However, the customer service was GREAT. Carmen made sure she addressed my issue, even calling me back with their best "Mac Guy." He fixed my problem within a few minutes. I'd strongly recommend this system for home use not only for the great technology, but, and perhaps more importantly, for the great customer support!

Best Regards,

Jim

157 out of 597

Chris L.

on

June 25, 2014

Location: Seattle, WA

I have been using my system for about 8 months. It provides an acceptable level of camera coverage for the price, but life with the system hasn?t been perfect.

Pros:

The actually hooking up of the cameras to the DVR and their mounting is straight forward.

I didn?t have any problems configuring the system, upgrading firmware, etc.

Remote access hookup with the iPhone app on the iPad was easy and stable.

Cons:

After eight months of use my DVR has quit working and I have had to send it back for a warranty replacement. Using Costco Concierge I was able to avoid long wait times in the Lorex customer support phone queue. We will see how long the replacement unit lasts. When it dies again outside of the warranty period I plan on ripping the system out and returning the whole thing back to Costco.

Image quality is lack luster, even during the day. At night you can see things, but face shots will be blurry unless the person is really close to the camera. If you want crystal clear images I would look elsewhere or cameras with higher resolution.

The Android app didn?t work very well or at all at first. In late 2013 an update was released that works most of the time. It sucks battery power quickly, even when open in the background. I often have to reconnect to each camera to view the image when stating the app after closing it. Additionally the fast forward viewing feature of recorded video doesn?t work on the phone. You can push the button up to 16x speed, but the playback still happens in normal speed.

There needs to be an app for the iPad. The iPhone app works on the iPad, but doesn?t make use of the full screen very well.

The motion sensor system is a joke. The cameras don?t actually detect motion, they detect a change in the image. Shadows that change with the sun and other random things trip the camera. Even with the sensing area adjusted to small areas without leaves or anything else movable in it, I still get trips when no one is there.

One camera out of the box seemed bad. I let it slide as I only have six of the eight cameras hooked up.

158 out of 597

JAGA

on

June 23, 2014

Location: McAllen, TX

This is a great DVR! Very easy to setup for online access. And the quality is great!

159 out of 597

Garyo

on

June 23, 2014

Location: Newfoundland, Canada

It doesn't get much simpler than plug-n-play! I am impressed with the clarity as well as the night vision. A great system for a great price!

160 out of 597

MJS

on

June 21, 2014

Location: RPV, CA

I had an attempted breaking at my home. My son purchased and installed this product for me to give me added security. He had no problems with the installation. He set up the remote connection and is also able to monitor it from his home.

Great Product!

161 out of 597

dj

on

June 20, 2014

Location: fort st john

awesome system, I have used a few other brands over the years but this one is the most user friendly one yet and the largest harddrive, will be sticking with lorex on future purchases.

162 out of 597

MEI9100

on

June 19, 2014

Location: Hon, HI

Easy set up and great customer support. Purchased to help secure my property and view when I'm out of town. Great system for the cost and a great investment to secure your home or office.

163 out of 597

JIMMYBAGS

on

June 15, 2014

Location: LONG ISLAND NEW YORK

Just wanted to say that Tech support is the best, I really did not understand setting up part of the DVR and they just took hold of our unit and set the rest up for us. There's nothing like knowing your home is safe and being able to see what is going on at any time, any place in the world. Tech support hold time is a little long but once they get to you its done in no time.

164 out of 597

LN

on

June 14, 2014

Location: Wisconsin

Choppy video even with high speed internet. Nice to have some security, but live feed runs very slow.

165 out of 597

Im a mac

on

June 11, 2014

Location: california

The customer service sucks!!
Over 1 hour on the phone (on average), then they just hang up while you're on hold.
No instructions or tech phone number with my item (HD720p system).
Should have bought the Swann or QSEE system instead.

166 out of 597

Victor W.

on

June 8, 2014

Location: ON, Canada

I purchased ECO4-960H DVR with 4 regular cameras for US$500 from B&H Photo web site plus tax, freight and foreign transaction totalling to almost CAD$680. The cameras' AC adaptor should have been integrated with the ECO4-960H DVR to allow the connections directly on the back right beside the Video Input Connector for each of the 8 channels as to avoid the DC wires from getting tangled. I did not expect to get the 4 cameras without PTZ. Fortunately, the DVR is equipped to be capable of operating 8 PTZ cameras. As far as security is concerned, it does not have the Option to turn off Log-in on Internet, meaning anyone might hack in from World Wide Web thru its embedded IP Address. I have my own web sites so ideally I prefer to log in via my own web sites. Hopefully in future, Lorex will be able to come up with the feature that lets user to block any logging in from internet except via their own web site.

167 out of 597

TMS

on

June 6, 2014

Location: Highland, Ca

Over-all I have been very satisfied with my Lorex unit. I have had some minor issues with cameras, but when I called the customer service line I had no issues in getting these resolved. I explained my issue, and the ended up sending me replacement cameras. Very easy.

168 out of 597

Olddood

on

June 5, 2014

Location: Niagara Region, Canada

Dvr stopped working after a month but Lorex stepped up and sent a new replacement although the process was, in my opinion very slow. Took a couple of weeks from my original ticket submission before I got the new one. We buy these for security, but, if you don't have functioning hardware.........a lot can happen in two weeks. Pleased with the unit as long as it keeps working.

169 out of 597

Redrooster

on

June 4, 2014

Location: New Brunswick

This is a second system to upgrade old one.
I'm very happy with Lorex.
More clear image, easy to install and
fast helpful customer service.
I had one camera not working night vision mode
but they send me a new replace one which is great!
I strongly recommend this product.

170 out of 597

Bubba

on

June 3, 2014

Location: West Texas

installed system over the weekend. - everything great except your supplied hardware. To open up the screws on the cameras that allow you to swiffle the camera into the correct position is a major chore. Once you have the camera in the correct position but want to make some adjustments, forget it. The hex screws are of such soft material, the provided key slips out of them. Overall, very satisfied with system.

171 out of 597

Calish

on

June 2, 2014

Location: Markham

This product was good. easy to install & to view. anywhere you want. i recommend this product.

172 out of 597

Therock71

on

May 31, 2014

Location: Kingston Ontario

I think that your system is really good I use it for home to protect my personal items. and I like the idea of the e-mail alerts ect and would like to buy further equipment from your company

173 out of 597

Alibaba

on

May 31, 2014

Location: Florida

Awesome product! Easy set up and the picture looks great from your phone access and TV! great system, remote connection was so easy.

174 out of 597

on

May 31, 2014

Location: Oregon

Excellent product...couldnt be happier with it! Easy setup... had all the setting done and viewing my cameras from my iPad in 10 minutes! i would highly recommend

175 out of 597

Mangoes

on

May 30, 2014

Location: San Jose, Ca

I purchased this product from Costco. The person who handed me the package blessed me saying, "Your home is protected from now on". It was a very good beginning.
I am still exploring more features.
One aspect to consider before purchasing is that it is too noisy. So, we need to keep it at a distance. I am giving three stars, because I am still testing the DVR. I like the Privacy Zone. It helps me to block out the parts from anyone seeing it.
I will write in details once I finish learning about the system. I like the DVR. It serves my needs.

176 out of 597

Alibaba

on

May 28, 2014

Location: Florida

Awesome product! Easy set up and the picture looks great from your phone access and TV!
great system, remote connection was so easy.

177 out of 597

Jshunter

on

May 27, 2014

Location: Wichita,KS

Great product. Easy installation and worked as advertised. One minor glitch with the dvr not recording but a call to the technical support group resolved it right away. This was not a fault of the system but rather the way I hooked it up. I would highly recommend this product to anyone.

178 out of 597

Michael

on

May 27, 2014

Location: Tuscaloosa, AL

Great system so far. I've only had it for a few weeks and have not permanently mounted the cameras yet but the quality is really good for the price. It was easy to setup and view remotely.

179 out of 597

Jerry's money

on

May 26, 2014

Location: California

After installing the system I decided to use the motion detection with email notification. Not being very tech savy I was able to set up the motion on the two cameras that I wanted but was having problems setting up the email. After a call to Lorex tech support a very nice person walked me through the process and I had everything working in no time. I was away for a couple of weeks and was able to monitor the cameras with my IPad with no trouble at all.
Upon my return there was an update to install for the DVR which after downloading I wasn't able to log back on. Again after a call to tech support in was determined the DVR had failed. I was emailed a RMA number and instructions on how to return the DVR and receive a replacement.
I returned the bad unit and received a replacement within days. I am a believer in good customer support and I am totally happy with my Lorex system and their excellent product support
A great product that I would highly recommend to anyone interested in a quality system.

180 out of 597

onefruitloop

on

May 26, 2014

Location: Visalia, CA

We purchased the system in March and have finally taken the time to get it up and running. We have installed everything ourselves with relative ease, please note that my husband is quite the handy person. I did call the customer service tech support number one time with a question about the computer connection. The Lorex call was quick and informative and the customer service member was friendly. The four cameras that we have working have a great picture, very clear and everything is compatible with all our mobile devices. So far we are incredibly happy with everything for the price we paid through Costco.

181 out of 597

carter

on

May 26, 2014

Location: Mississippi

system is very easy to install. remote connection very simple connected 2 iPhones in less than 3 min. hardest part to install is fishing wires into the eves of the house.

182 out of 597

Bill

on

May 25, 2014

Location: Flordia

System worked great till i had frimware update.I purchased system because i was going to be away from home for a while and bad niehbours.Was out of state when updated frimware and system crashed. Tech susport has been great but nothing they could do.
Tect susport handled replacment DVR.Have been on with text suport about 4 -5 times very good people to work with and know what there doing.Only problem is wait time to talk to someone.During time waiting for new box house was had a attempted breakin. If i had system fully working suspects would have been caught,camrea did scare them off after they saw it and unpluged. New box came within 2 weeks and system is working fine now with email alerts and viewing from out of State..
States now this box new to update new frimware....... Afraid to do it again while out of state,fearing same thing will happen.
Other then one major problem system veiws and works the way i excepted it to do.Good system and pic & viewing for the price. Easy to setup and use on Iphone and computer.

183 out of 597

rav

on

May 25, 2014

Location: tampa

This DVR system is my first security monitoring device and I'm happy the way it works.

184 out of 597

on

May 22, 2014

Location: Orlando

I bought the ECO4 LH 150 with six cameras. For the price and for what is included in this set this is a steal. No comparison with any of the competitors in the market. Everything is included for an easy and fast installation. The quality of the equipment is much superior than the competitors. Believe me, the video clarity (HD) is one of the best I've seen. The play back is real easy and you can set the DVR to record continiously or motion; it can be programmed to send you instant email to your hand held device so you are in touch with what is going around your house. Connecting remotely to the system is a matter of a couple of minutes....piece of cake. If you are looking for a professional, sturdy and affordable security system this is the one.

I had to contact customer service to clarify some personal questions I had and the service was fenomenal (depending on the time you call you may experience approx 15 min wait but they are very corteous and professional).

The only suggestion/clarification I have is related to the instructions. If you camera is pitch clack after installation (everything is connected properly), remember to plug the camera with the provided cable to an electric outlet. The instructions do not mention "electricity" anywhere to activate the camera.....uuups!

185 out of 597

mell

on

May 21, 2014

Location: on.

great product

186 out of 597

good product overall

on

May 20, 2014

Location: Sayreville, NJ

Overall this cannot be beat for the money. I did the installation myself, however, I am an audiovisual professional and while I think the average person could do the install I'm sure it would not be as easy as it was for me. Average time to install each camera was 1 - 3 hours depending on the cable run. Most of my camera are under the overhang of my house and some of those are close to the DVR while others had some long cable runs through the attic.

Yes, this is the single most difficult part, the cable runs.

PROS: I was amazed at how easy the iPhone and iPad software was to get running.
Good instructions.
What a joy to be anywhere in the world and able to check up on my house. The faster the internet connection the better this works. Although even with a 3G iPhone connection you can view your cameras it just take a little longer to load.

CONS: Had much trouble getting the mac app to work on my computer and Lorex support was of no help, they jus said it was my computer. I tried it on 2 macs and same result. The software installed but the app would not start. I had to find out myself that when installing the app. Lorex_Stratus_Client1_1.0.13.dmg, it will ask you if you want to install 3rd party software that is not trusted. At that point you can just hit "continue". That what I was doing and the app did not work. What you need to do is click on the link to 3rd party software and allow it to run on the mac. Lorex needs to add this to the manual in a big way!

My DVR often locks up when I am trying to use the remote. All the time. I recently formatted the hard drive and am going to see how that goes before I contact support.

I hate the Lorex LOGOS on the camera, it make them stand out. I would advise white spray paint before you mount them. Also I sprayed the black part of the cameras as my overhangs and house are white. This way the cameras blend in. Just do not paint the black hood on the white camera. At night the night vision LEDS reflect off and create a halo. And again, make sure the lens of the camera is taped up good before you spray any paint.

I have installed 9 cameras so far and 3 to go. I would recommend really giving thought to what type of cameras you buy. I bought the 12 camera kit with 4 dome and 8 of the other wired type.
I guess I got lucky but with my house and the overhangs almost all could have been the dome type. 8 dome and 4 of the other would have suited me better.

I would definitely buy a Lorex system again, HD cameras next time!

187 out of 597

Willie

on

May 19, 2014

Location: Guaynabo

Excellent Product. The installation was easy and the picture quality is good. The system has the ability to monitor via smartphone. I loved.

188 out of 597

Bob

on

May 18, 2014

Location: Montana

The ECO4 960H is easy to set up and works well remotely on Ipads and Iphone. I had no experience setting up a system like this and was leaving on a trip the next morning after receiving this ssystem with four remote cameras. I had the system up and able to view it remotely in just a few hrs.

189 out of 597

JC

on

May 17, 2014

Location: SF

I'm pleased with the quality of the cameras, especially during the day when there is ample light. Setup is straightforward and quick, and the system has been reliable. My biggest issues are with the software. I use a Mac to monitor the cameras, and the software on my MacBook Pro has a number of display issues on the Retina display. In addition, the software on the device requires a number of clicks to accomplish simple tasks like downloading clips. With some improved, more intuitive software, this would be a really great product.

190 out of 597

Red

on

May 16, 2014

Location: Huntsville, AL

Being to old, and somewhat technology challenged, I had my system (ECO4) installed by a professional. It took him approx 8 hours, and could have been shorter but for some really weird angles he had to contend with in the attic. I went online and downloaded the instruction manual for the system and have been going through it to learn all I can about the system. I went online and created an app so that I could view the 8 cameras on my I-Phone and that works great. I hooked the system to my computer using an HDMI cable. I had to buy a longer cable as the one provided (4 ft) was to short. I am a little bothered by the clarity of the various cameras at night but then I have to stop and think that it is IR and so won't be picture perfect. Daytime clarity is fine. I have assigned each of the cameras a name relating to the area shown, and have full 360 degree coverage. I have read and understand how to set up continuous recording, motion, etc and had no problem with that. Also no problem with setting the clock, recording times vs areas, and other functions. All-in-all, I am very satisfied with the system and would recommend it to anyone who is looking for a security system.

191 out of 597

Mike G

on

May 13, 2014

Location: Seattle WA

This unit stopped working after a software update initiated by Lorex, now they want me to send the DVR to them and they require the original purchase receipt of June 2013 which I no longer have. So after spending $600 for this unit now I'm stuck with a pile of garbage. Will now pursue this matter with COSTCO. Do not buy from these people!

192 out of 597

P Pat

on

May 12, 2014

Location: LA ,Mission Hills

I purchased this product to monitor inside my business .the installation was easy and the picture is make me so happy ,and I try to set to my pc and smartphone take not to long i do step by step from
menu after I can view from home and my smart phone any time day or night ,thank to lorextechnology

193 out of 597

steve

on

May 11, 2014

Location: gerogetown, ma

Needed security for horse boarding facilty. This system totally great and can monitor staff and horses from i phone or android. Called for support and support also helped set up a ddns direct for remote viewing can't say enough good things

194 out of 597

kl

on

May 9, 2014

Location: castlegar

this product is good. the camera pictures are clear day and night. i would recomend this product.

195 out of 597

Diana

on

May 8, 2014

Location: San Jose

This is my first owned security DVR system, I absolutely love it. It is very easy to set up with my IPhone and IPad, but I do have difficulties using the DDNS set up. I highly recommend people owns any DVR system, we used this during the backyard renovation, contractor couldn't deny the wrongful act after he saw the image and agree to fix the problem, money well spend! :-)

196 out of 597

Franki

on

May 8, 2014

Location: Puerto Rico

I been using this system for more than six month now. Is very reliable and the video resolutions is excellent during the day and during the night. Accessing the camera remotely is a feature that is been always available. With the updates to the mobile and PC software that remote access have been improved.

One feature I like about this system is the coverage range during night, the cameras during night change automatically to black and white resolution making the objects clear to observed.

Nice investment for the price.

197 out of 597

Castaneda Eye Spy

on

May 8, 2014

Location: Antioch, CA

I made this purchase at Costco and I thought the price was very reasonable. The system was very user friendly to install and I had no problems. All of the cameras worked when first connected. I was able to easily install the app to view the cameras from my phone. I'm very happy with this purchase and highly recommend it.

198 out of 597

Joe Anival

on

May 7, 2014

Location: Los Angeles

Reliable and user friendly. The DVR interface is very straight forward and easy to operate. The quality of the cameras are great for the price. I definitely recommend to anyone.

199 out of 597

Mike

on

May 5, 2014

Location: Denham Springs, LA

This system has held up to it's description. Very easy to install, and set up. The Android app does seem a bit unstable which I am sure will come with updates as there are so many Android versions out there. Would definitely recommend to anyone looking for an average cost, good quality DIY camera system.

200 out of 597

on

May 5, 2014

Location: new jersey

The system is working very good with a few issues. When I go to menu on DVR with remote or mouse sometimes it is locked up and I need to restart the DVR via the switch on the back. A small annoyance. IOS software seems to work the best. iPad and iPhone excellent. the faster the connection the better but still streams with the 3g connection with some delay. Was very frustrated in getting the Lorex client for mac computer to work. I created a ticket and that was of no help, its like they didn't even read my question fully. Then I called on the phone, waited about 15 min. The tech said it should work on the mac and said the problem was my computer. I tried it on 2 different macs and still the client software would not start. I just found out the problem on my own and I hope Lorex will add this to their database. When you install the Lorex_Stratus_Client1_1.0.13.dmg file, the mac asks if you want to install the 3rd party software that is part of the install. You can just say yes like I was doing, but you need to approve the certificate from the 3rd party or else the software is not going to work. That was the issue. So Lorex please get your tech people up to date. A better manual or web video on exactly how to operate video playback would help to. Very confusing there is no on screen help. I am still in the dark on how to navigate and operate video playback and setup the system. Your Youtube videos are too basic. If you can install yourself or inexpensively, this is an excellent product for the money!

201 out of 597

cshoji

on

May 5, 2014

Location: Honolulu

Great product. I had some issues with set up but great tech support.

202 out of 597

Earl

on

May 4, 2014

Location: Mesa, AZ

So far it seems to work well.

203 out of 597

juan

on

May 3, 2014

Location: casa

excelen product

204 out of 597

Wally J.

on

May 2, 2014

Location: Santa Rosa, CA

the software from the recorder to my computer is not user friendly. when viewing from my phone or tablet drops a lot and often doesn't work at al.

205 out of 597

Joe

on

May 1, 2014

Location: Montana

It has been a great product so far, very easy to setup and install. My only complaint so far is the screws they send with to attach the cameras, they are super cheap, they should send good quality hardware with a torx or square drive.

206 out of 597

Tech

on

May 1, 2014

Location: Hawaii

very good product

207 out of 597

Debora

on

April 30, 2014

Location: Saint Petersburg

Good security system, cameras has a good quality pictures and video. i recommend this product for anyone who trying to setup a security system in their home or business .

208 out of 597

Frustrated@Lorex

on

April 30, 2014

Location: office

I happen to have router issues right now and I find it completely ridiculous that I am REQUIRED to log in to the DVR directly every time I reset my router. It still records, but unless I shut down my business to get into the place I have my DVR hidden away, I have no remove viewing access, not even on the same network. This is completely unreasonable that I do not have a way to monitor my business when I reset my router. This one issue is exactly why I will be dealing with another company in the future. I need 24 hour security, not security as long as I have a technician available.... you deserve 0 stars, dont get this if you need it for a business

209 out of 597

nick

on

April 28, 2014

Location: virginia

Very satisfied with the installation so far. I still need to connect the cameras at their final spots on the house. Looks like the system does everything really we'll with a lot of ways to customize the setup. More than satisfied with the product.

210 out of 597

Bob

on

April 28, 2014

Location: Gold Beach, OR.

I replace a failed unit with this order. After working with your support department I was very
pleased with the help that I received. I called the ordering department and again was very please with the level of professional help and discount you offered. The new unit is working great...thanks for all of your help. Bob.

211 out of 597

Rob

on

April 27, 2014

Location: Sk, Canada

Great Product. Simple setup. I would like the ability to delete recorded events rather than overwriting them. Good tech service to set up email notifications.

212 out of 597

Dave V

on

April 27, 2014

Location: Sacramento

I installed this system in my home. The installation is mostly running wires in the attic. As for the setup, it is very easy and quick. I installed the system from beginning to end (network finish) within 4 hours. Yours may be shorter or longer depending on your wiring plans and attic access. The internet hookup with Lorex is great. The system works extremely well. I will advise that you check your wiring when you hook up to the DVR before calling it "quits". In moving all the wires, I had one bad wire that I must have damaged and had to restring. I've used the motion detector notification and had to really limit the area of detection in order to eliminate false alarms. It detected regions outside of the indicated pattern in the set up. So check it to make sure it is set to your preferences by going outside and walking outside the targeted area. Also the sensitivity is very touchy. I had a lot of false alarms for the first day. Once I modified it, I had no more problems. The IR is excellent at night. Be sure to measure out your wiring needs. You may need line extensions. The maximum wiring distance you can do in the kit is 60ft. Lastly, I had to make sure the power adapter for the camera was hooked up at the camera or within the first 60 feet of wire to get my video to work. Make sure that you have a outlet for the extended wiring situations with 60 feet of the camera.

213 out of 597

Luther J

on

April 27, 2014

Location: Monument, CO

Excellent product but cannot seem to get the email function to work. Have not had time to contact support about it yet. Picture is good and the remote viewing is very nice.

214 out of 597

Tom

on

April 22, 2014

Location: Elk Grove Village, IL

Works great, picture quality is very good at day and night. The set up was extremely easy. It's being used at a commercial location at both inside and outside of the building.
I would recommend this product to anyone!

215 out of 597

Kari and Luke Nanny Cam

on

April 22, 2014

Location: Roseville

We LOVE this security system. We purchased this system because we hired an in home nanny. My husband and I both have iPhones and this system works so great with our phones. I am able to check up on our son any time of the day which is amazing. The cameras are very clear and work great in night as we'll. definitely recommend this system!

216 out of 597

Blloyd

on

April 22, 2014

Location: New York

This is a decent system. It broke after 6 months and I sent the DVR back, hopefully it works when I get it back. It does every once in a while need to be reset, which is a pain because I have the box in an inaccessible area. The control from a smartphone is nice. I have never used the remote because the remote never worked. Hopefully when I get my system back it works flawlessly.

217 out of 597

Home security

on

April 22, 2014

Location: home

I was extremely happy with the ease of installation and the quality of video output with my new Lorex system. The kit came included with everything I needed to install and setting up remote viewing was easy to do also. There was no hidden costs for remote management, and my ordinary internet connection was able to handle the job.

218 out of 597

ELuna

on

April 21, 2014

Location: California

Great product easy to install.

219 out of 597

Ken L

on

April 19, 2014

Location: Home

This is a great addition to our home security. We are away for this location for long periods of time and use the cameras not only to monitor the exterior, but the water softener, water meter, furnace, sump pump, laundry and a weather station! It adds a lot of comfort when we are away.

220 out of 597

Castle

on

April 14, 2014

Location: Salt Lake City, Utah

I'm an atypical user as I set up, and take down my system all the time. I use it for ghost investigations. It is an amazing system and does everything I need it to.

221 out of 597

Shaun

on

April 14, 2014

Location: San Diego

I purchased this product while on sale. Couldn't beat the price and the product turned out to be much easier to install than I expected. The only difficult part of the hookup was climbing in the attic to run the wiring. Hooking up to the I-phone was a piece of cake too. Directions have been excellent. Lorex couldn't help me there. I'm still playing with the controls, but so far, the system has been very user friendly.

222 out of 597

CSM_Master

on

April 14, 2014

Location: Canada

Product performs as advertised. Just make sure you download the right app as there are a few options - ECO is the key. Set-up and user interface is effortless, and easy to navigate. You don't need to be a computer genius to make this work.

223 out of 597

Tadg

on

April 13, 2014

Location: Spokane WA

Cameras and DVR are great. Cabling is not acceptable for this system. I installed all cables supplied and did not get a single clear picture. I replaced the furnished cables with RG-59 and 18-2 for power and the pictures are clear and without fuzz.
So in conclusion, I crawled through my attic twice as much as I should have. Good product, bad engineering.

224 out of 597

sandej

on

April 13, 2014

Location: ct.

would like to have password stay active for my ptz other wise good unit

225 out of 597

Joe

on

April 13, 2014

Location: Rural Oklahoma

Purchased this system after doing some research and have been very impressed with the easy setup of the cameras and software. Needed system after having a break-in to supplement our alarm system. I installed on an iPad and was able to view from a remote location on free Wi-Fi, which was very comforting. Also installed on a Windows 7 machine without any trouble for managing the DVR at home. So far I have had two problems. Oklahoma is very windy and the cameras shake and give false motion detection alarms when very windy. I am also having trouble setting up the alarm email, but have not talked to tech support yet to see what I am doing wrong. I am pleased so far and would recommend, but would like to figure out how to make the bullet cameras more wind resistant.

226 out of 597

Miss Tina

on

April 13, 2014

Location: New Orleans, LA

These cameras are wonderful. My husband and I installed them (very easy) ourselves and saved us twice the cost of the cameras. We purchased the security package at Costco, on sale, and thought that we would be returning them because the cost was extremely reasonable. These cameras have all the features we were looking for, the playback and zoom is wonderful. Setup to my cellphone was so easy; playback on my cellphone is great, but no zoom. My in-laws purchased other, more expensive, cameras and cellphone setup is not easy. I love my cameras and would recommend them to everyone; in fact, when I show my friends the playback on my cell they can't believe the clarity. I have not needed to contact technical support - yet; this in itself says plenty. Great purchase for my family!!!!!

227 out of 597

Ben

on

April 11, 2014

Location: New York

I bought this unit at Costo's store. It's been a strong performer. It records and was relatively easy to setup. The main issue is that it has a lot of features, which makes setup a little more difficulty. If I recall correctly, if you want motion activated recording, then you must set up alerts, which then allows you to record when motion is detected. You get to set the unit to sense motion on specific parts of the screen to see the motion for recording. The resolution is fine, but doesn't give you very detailed images of faces, unless they are fairly close to the camera, so think about your locations well...of course, this was with the 700 TVL cameras that came with the Costco kit. I think you can install higher res cameras and this device should be able to record more details.

The software is fairly good to view your home on the road. Just be sure to download the Lorex Stratus Eco from the App store, as there are several variants of Lorex software. You can use your camera to automatically find your device on the network (via the smart code), which is nice.

I've used the dynamic DNS, which works as advertised on my macs. I seem to have trouble with Win7, where I get a blank gray screen (but I didn't have time to trouble shoot yet).

Overall, I'd say I'm happy with the product.

228 out of 597

Roy N.

on

April 10, 2014

Location: Southern California

I purchased the Lorex 16 channel Eco4 Stratus 960H system with 12 700TVL cameras after I had tried another brand of a comparable system. I found the other brand randomly stopped recording on one or two channels for various periods of time for up to seven hours, and then it would resume recording.

The Lorex system, using a TV as a monitor, produces excellent pictures during daylight hours, but the night vision needs improvement. The pictures are a little too dark and details are lost.

I would like more choices for arrangement of views from the 12 cameras. When viewed with a laptop computer the software provides a few more choices but when viewed from the DVR monitor the choices are very limited.

Also, when viewing the DVR monitor, every time the main menu is accessed the operator must again sign into the system. There should be a way to eliminate the requirement to repeatedly sign in.

The system I purchased had cables of only 60 feet. For most of the 12 cameras this was sufficient, but I needed at least four cables of 100 feet to install the system as I preferred.

With a little assistance from the COSTCO Concierge my system was set up so it is easy to review periods of motion when viewing from the DVR monitor. However, it is rather difficult to find and review short periods of motion when using the Stratus Client software from a laptop computer. Even though there is a red marker on the activity line, it is difficult to find the activity.

The client software also produces a jerky picture. I assume it is updating the picture about once every second.

Overall, the system performs very well. The main negative aspects being with the requirement to repeatedly sign in when using the DVR monitor, and the client software which produces pictures that are not as good as views from the DVR monitor.

229 out of 597

Dale S

on

April 10, 2014

Location: Kansas USA

The cameras work very well but the documentation leaves something to be desired. Getting through to their technical assistance is a night mare and I have yet to be able to talk with a live person.

230 out of 597

Shaddy Company

on

April 9, 2014

Location: Chicago

I pruchased the product it came in defective i was sent an email to return the product at my own expense i was told i will be refunded shipping. i was never refunded shipping after talking to costumer service they did absolutely nothing for me so i shipped the product back for a complete refund which they payed for

231 out of 597

Matt G

on

April 9, 2014

Location: Whittier CA

Thus far I've been very happy with the system. It is easy to set up and the quality of the cameras is excellent. I am even more impressed with how helpful and willing the support representatives were when I called for an inquiry. Even more,, the downloading of the app to view my home on line from my IPhone and IPad was painless and simple.

232 out of 597

Shine

on

April 9, 2014

Location: Lantana, Florida

I purchased the Eco 16 channel system through the Costco network for what I felt was a fair price. Installation was easy, start up was simple. Not being the most patient when it comes to technology, I called tech support on two occasions. Aside from the initial wait time on the phone their expertise and patience was superb. My PC, smart phone and I Pad were all linked successfully.

Using the web site for additional purchases (extra cable and adapters) was simple and discounted using available promotions. I am looking forward to adding a PTZ camera to my system in the near future.

Without the knowledge of future warranty performance from Lorex, I would highly recommend this product for the capable Do-It-Yourself individual.

233 out of 597

sprite8317

on

April 8, 2014

Location: San Francisco Bay Area

I purchased this to keep an eye on the perimeter of my house and so far it works and it was easy to set up.

Set Up:
Pulling the wires was a pain (crawling up in the attic) but I liked the fact that there was 1 cable for the video and power. It was 1 cable with 2 heads on each side, it made the job a little easier.

Cameras:
The cameras seem very sturdy and it does it's job, but I wish the angle on it was wider.

Video Feed Direct from DVR:
The feed is very clear and works with my small monitor but did not work with my TV while using HDMI, not a big problem for me but others, maybe.

Setting up the DVR to the cloud:
For a techie person, simple, for someone not familiar, more difficult because you have to know technology to use technology and you need to at least know how to use a webpage to set it up, but that's assuming you know how.

View Video on your Smartphone:
All my cameras look fine except for the ones in the back of my house where there is tall grass. The feed keeps shaking and trying to focus but when I check my monitor where its a direct feed, no problems. So its being very sensitive with a remote feed.

Setting up the DVR:
The menus and tabs are pretty direct and easy to set up, but I'm still having problems with the email, where it should send an email to me when there is an alert, but so far no luck even after going through the troubleshooting, need to call tech support for it.

Overall I like it but I wish the camera's angle was wider and the feed was clearer. After I get my email issue fixed then my rating for this will go up. For now 3 stars, after email issue 4.

234 out of 597

Bill

on

April 6, 2014

Location: St. Cloud FL.

Did a month of research of different systems for my needs,companys, stores,youtube.Wanted something easy to install,modern to use with iphone and would work while i was away with email notifications if montion detected.Settled on Lorex. System LWLH314 4 outside wireless night vison cameras.
Was pretty easy to set up out of the box. New Stratus connectivity was easy. Had to call tect support 2 times when setting up and get up and running on Laptop computer.
1st call asnwered right away,on phone a hour women knew everthing i needed and took over set up at there end.Also explained questions i had without any how i could make changes.. 2nd call only waited 5 minutes and another women knew her job and corrected questions i had on system controls.
Would rate the Tect support the best.....
Now as for system and how its worked. I purchased the ouside nightvision cameras but are using them all inside. Been playing with the system the last couple days. This is a Great system to watch your house when im gone..The night vision cameras work great. in the complete dark of inside home. During day the color and picture is clear and bright.
Viewing on Iphone 5 has been great no problems yet. Viewing on laptop even better.
MY biggest concern was the instant email notification when i set to montion and was gone. With Help from Tect susport have that working as stated when buy this system.
I have tested it and arming and setting it off. Its sends a email within a minute with a picture.

Bottom line this system and the tect support couldnt be better SO FAR of course only a few days of testing/using. Hope i never need the system,but its a great piece of mind when your gone to watch your home anything and be alerted if breakin.
The the discount and anither 15% off this system was a steal for a wirleless system for whats out there.
Does everthing they said this system does,great piece of mind.
Would tell my friends & anybody to buy this system
BILL

235 out of 597

tony

on

April 5, 2014

Location: Cloquet, Minnesota

Very easy to install, love the wireless and the stratus cloud, the night vision is awesome and the tech support is awesome, I will be buying more cameras to add to my system, Thanks

236 out of 597

Vette

on

April 4, 2014

Location: Paso Robles

We purchased this product at Costco not expecting much other than to monitor the outside of our home. It has exceeded our expectations with the capability to monitor our home using our smart phone, the day and night time view is very good. The alarm buzzer is loud, wish we could lower or raise it as needed - because it scares my dogs with the buzzer being loud, I do not have it activated just to keep them from being agitated every time it buzzes. The feature to display all the cameras at once is great and the "C" for continuous recording, "M" for motion and "A" for alarm is a good visual for knowing the "mode" the system is set to. Still learning the system, so far I have yet to find out how to download a recording to archive an important video capture but for the money I paid for the system you get a lot of bang for your buck.

237 out of 597

KKLK

on

April 3, 2014

Location: NE

Works great. Stratus is excellent idea.

238 out of 597

tony

on

April 3, 2014

Location: cloquet, Minnesota

Very easy to install, first camera took 1m minutes and the dvr 10 minutes to set up. very easy and very friendly

239 out of 597

Lindia

on

April 3, 2014

Location: Canada

Bad tech support. New ECO4 systems not easy to hook up through DDNS. Called tech supprt 3 times. First ime, hung up on after 45 minutes of waiting. Second time waited just as long, but tech support person was sghort with me, not very helpful, and seemed to just want to get off the phone. Third time, waited 20 minutes, but still wasn't given the right info. don't like the new cloud way of internet hooking up to view. System kicks you off if internet speed isn't fast enough.

240 out of 597

Jkasz

on

April 2, 2014

Location: Texas

I was fearful of the work to get the system up and running. I was really quite easy and went very well. I am pleased with cameras and DVR. I am looking forward to feeling a lot more secure with the system in place.

241 out of 597

Bill

on

April 2, 2014

Location: PA

Installation was a breeze
Worked great for about 1 month, started having connectivity issues with my computer and
I-Phone, called customer servive, (no wait) very helpful. I re-installed software from Lorex website and reinstalled apps on both I-Phones and everything is currently working great. Excellent image quality and much easier to navigate compared to the Swann System.

I have two wired cameras and two wireless cameras on the system, very pleased with both the wired and wireless.

Has previously purchased a Swann Security System, it was constant trouble, customer service was terrible, removed Swann System and installed new Lorex System. Sure wish I had purchased Lorex to begin with.

242 out of 597

cowboy460

on

March 31, 2014

Location: arizona

I bought this system to keep an eye on my property in the mountains
System was very easy to install to view online was as simple as plug and play using the"cloud" no special software or programing required
System is great and I am going to buy one for my house
I would recamend Lorex to friends and family

243 out of 597

Rs

on

March 31, 2014

Location: wi

So far it would be nice to have a hard copy of the manual so I could be in the same room. Picture is good,network hook up went well, would help to know that you only get so many characters for the password. Easy to hook up. So far I am Happy wiyh it and plan to get a PTZ camera.

244 out of 597

TMS

on

March 31, 2014

Location: Highland, Ca

Over-all I am very happy with the Lorex system. Took about a day to install, and all went very smooth. Easy to install, and the instructions were simple to follow. Love using the app on my phone to view my home when we are away. I would recommend this system.

245 out of 597

on

March 31, 2014

Location: pilot mound,mb ca

This was very easy to set up online and the apps are amazing. I bought this for my business and was very easy to set up and easy to use.

246 out of 597

All Steel Structures

on

March 30, 2014

Location: Illinois

We purchased a eight camerera system. The mounting went smooth and the hook up went even smoother. When I wanted to view the live feed on my IPad it was easy. Just one, two, three and there it was! I had outside companies quote doing the same install and they ranged up to $6,0000.00. We did this with labor and extra wire for less than a third of that. I recommend Lorex for the do it your selfer.

247 out of 597

Vegas life

on

March 28, 2014

Location: Las Vegas

It seems really straight forward and easy to use. Lots of features even impressed some of the Vegas casino management staff that I know. They to are considering systems for their homes.

248 out of 597

on

March 28, 2014

Location: Jamacia, NY

I purchased the Lorex ECO4 series after I bought my house in Sept 2013. I found it very easy to install and monitor on my android phone and tablet. In March of this year I bought another device to install at my sister's residence. Once again it was very easy to install and to have it up and running. While at work I can monitor both my house and my sister's with ease of mind. I can't count the number of people and coworkers that I've recomended. Lots of praises to the Lorex technology.

249 out of 597

frank

on

March 26, 2014

Location: québec canada

tres bon produit facile a installer bonne qualitée d' image merveillieux

250 out of 597

ed thirion

on

March 26, 2014

Location: Sarasota, Fl. 34232

have trouble with your lorex disk. my computer does not always recognize it.
today I am in..

having trouble setting time on cameras. It reverts to 11/30/2013.
Cosco concierge has also helped me reset time on my cameras Model # LH1581001,
still it reverts to old setting. Cosco case # 5491814

Other than that I love the cameras,,,,,,so far. So I will give it at least 3 stars. but will upgrade
my rating when I get it working right.

ed my cell is 941-315-3335... E Mail edwins3319@yahoo.com

251 out of 597

mcewen

on

March 24, 2014

Location: Prince George

The camera are working great But I am still trying to figure out how to set everything up,and how to get the light to stop blinking on dvr.

252 out of 597

Johnny Boy

on

March 24, 2014

Location: Miami

The product camera's work great, the daytime are clear, the night vision can use some work. Be sure to clear it away from any light and your house to get the full effect. Have had some problems with the DVR rebooting but Lorex customer service is great and is sending me out a new one. Great product for the price.

253 out of 597

Moises G

on

March 24, 2014

Location: Phoenix AZ

This was a super easy setup. Very clear cameras I use it for my Business and couldn't be happier. I will recommend it to everyone. The remote connection was very simple lorex knows what they are doing!

254 out of 597

Ron

on

March 24, 2014

Location: Maryland

The system offers a lot for the money. The system is easy to install and the support is great if you have any issues or questions. The motion detection works great and can send you emails if you so choose to let you know motion has occurred. It sends you a snap shot to view before you log in to view recording. This allows you peace of mind while away from home. I would recommend to anyone who wants take the next step in protection for their home.

255 out of 597

Hat1

on

March 23, 2014

Location: Kennewick WA

I purchased my system from Costco and so far so good. One camera giving me a problem but haven't called customer service yet.other than that installation went pretty easy and getting on from my iPad ,and android phone has been easy . Good picture night and day. Trying to get my parameters set for alarms, little tough cause of my animals but will get it figured out.

256 out of 597

Hung

on

March 23, 2014

Location: Canada

This system work very well for the money. The cable should be longer to run around the house. 75 feets instead of 60 feets.the email set up instruction should be more clear showing in the tube video exactly how to register for the domain from Lorex in order to get it work.The stratus work very well but, terminology should be explain. Don't assum customer known what Lorex tech known. The system should set up ready to use after scan the bar code. In the set up menu there should only two options enable or disable the feature of customer preference rather than try to figure it out what it mean and how to set it up. The video showed in the YouTube help me set thing up but, I was having problem with email alert to work until Tech support set it up for me with their remote control of my computer. Put this instruction in the YouTube video so that customer can do it on their own which save the company time and money and also, to customer who does not want to give their computer to some one in control.

257 out of 597

Frank

on

March 23, 2014

Location: Plantersville, TX

I purchased this unit on the recommendation of a friend. installation was easy and the unit works great. The 2 tb HDD has plenty of room to record and store your video. I just wish a paper manual came with the unit because unless you have dual monitors it is hard going back and forth changing screens to see the manual that comes with the unit on the CD.
Over all I would recommend this unit as a good buy.

Frank

258 out of 597

terrcher

on

March 22, 2014

Location: CDA, ID

ential applications like mine. I have some old lorex cameras from an old VHS system, that has the six pin din hookup on them, so I ordered lorexes adapter and they work fine. I've only had this DVR a few weeks and it may be too soon to give a review, but I really feel confident that it will give me years of satisfaction. I don't really know how Lorex's customer service is because I have never had to contact them.

I could have gotten a different system, as there is a lot of them out there and perhaps cheaper. I've got to admit I did check it out since money is a little harder to come by since I am now retired. But after some serious thought, I decided stay with my gut feeling and past experience with Lorex.

259 out of 597

Steve

on

March 22, 2014

Location: N.Charleston

Excellent System, High recommendation to every small home and business.

260 out of 597

Jerry's money

on

March 22, 2014

Location: CA

Having installed this myself I can say the instructions were very clear. I had no issues with the initial installation but needed some assistance with setting up the email notification. Being electronically challenged I chose to call the Lorex customer help line. The person who helped me was very courteous and extremely helpful and we (he) had it set up in no time. Having had it set up for only a couple of weeks now I ame extremely pleased with the system. The remote viewing and the email notification (mine is set for motion) is a great feature. I can check on my house when traveling and keep an eye on my dogs if I run a quick errand. So far all is well!!!!!

261 out of 597

zero6060

on

March 22, 2014

Location: Central Oregon

easy to set up and easy to set up remote viewing...
I did send my first receiver back because 3 of the video inputs went out. They replaced the receiver by sending the new receiver first then I return the old receiver once im setup and going.
The tech support has been excellent, However living on the west coast and matching their working hours was my biggest problem...
waiting for them on hold can take a while but they do a great job at support.

I purchased accessories and Sales was a great help on helping me choose the right product for my system.. Using the 'ticket system'

overall I will rate this a 5 as it works like I expected and am satisfied with the system and support

262 out of 597

Cory

on

March 22, 2014

Location: Utah

I purchased the LH150 ECO4 from Costco after needing to be able to watch the house and my dogs due to one of neighbors. The system was very easy to set up and connecting to it online was a snap with the code reader set up. I am very happy with the system for what I paid and happy with the operation. The only trouble I had was routing wires in a tri level home completely finished. I did have to drill through some walls and route the cables on the wall but a simple cable cover system from the hardware store hid the cables and actually makes it look lice too.

263 out of 597

T. Petty

on

March 21, 2014

Location: Miami, Florida

Simple to use right out of the box!

264 out of 597

Roy Briggs

on

March 20, 2014

Location: Wasilla Alaska

First of all I know very little about computers.I purchased this system in Aug. 2013.Since then I have had a few issues with some of the cameras.When I did have problems I went and created a ticket so the support people could help me out.They did not question any of my complaints about the trouble I was having with a couple of cameras.The first time they sent me two cameras before I even sent the two back that were giving me trouble.Recently I noticed one of my IRs not working at night.I created a ticket.One of myLW2275 had terrible red and colorful lines running thru it.I created a ticket letting them know of the problem.I got a answer back telling me to ship both back to Indiana,I would have to pay the shipping and as soon as the cameras were there, they within 7 days would send me out the replacements.Right now I am waiting for the UPS driver to drop off my replacement a LW2281.The worst part about having to replace the cameras is getting out the extension ladder and fishing in the wire from the camera to the plugin in the house.I have a HDMI cable from the ECO4 to my TV in the master bedroom so when I want to check the perimeter around my house at night I just click it on.These people at LOREX really do stand behind there product I have nothing but good things to say.Its easy to set up and it works great.Thank you Lorex for standing by your product.

265 out of 597

on

March 18, 2014

Location: Upstate, S.C.

Lorex, thank you for a great security camera system. This is my first so I had a little trouble getting started. Thanks to Heather from the support team for her help. I honestly give Heather a 10 star plus. She walked me through the whole setup process with so much patients. This is truly a great system

266 out of 597

AB

on

March 17, 2014

Location: Sacramento, California

I bought the ECO4 Series Security DVR with 960H Recording about a year ago. But I never write a review about the product because I want to see how it works. Recently, there was crime activities in our street and through my security cameras I was able to help the cops arrested the individuals. I AM PLEASE TO SAY THIS PRODUCT WORKS REALLY GOOD AND I AM HAPPY TO HAVE IT AT MY HOME. ITS WORKS VERY CLEAR BOTH DAY AND NIGHT. SINCE THEY INSTALLED IT FOR ME I NEVER HAVE ANY PROBLEM WITH THE PRODUCT. I CAN SEE MY HOUSE FROM MY PHONE AND ANY COMPUTER. ITS A GOOD PRODUCT ANYONE CAN GET IT TO PROTECT THEIR FAMILY.

267 out of 597

beachdog

on

March 17, 2014

Location: Orlando, FL

Purchased the LH1562001 as a package with 12 cameras

Set-up of the recorder is straightforward and the user manual is easy to follow. So far I have been using the ECO Stratus remote access for my smart phones and the phone access was also easy to set up. I might add port forwarding so that I can also use a browser when that is more convenient.

Overall, video quality is good however I might need to add a PTZ camera to pick up license plates. The standard camera's field of view is very wide and my house is set back too far to get a close look at a license plate. Night vision is surprisingly good to about 35-40 feet.

I have recently added email alerts with snap jpg's based on motion alarms. Set up was easy but getting the proper sensitivity settings and motion zones narrowed down so that the false alarms are reduced has taken a bit of experimentation. For some reason the recorder wasn't sending the alerts with the default setting as shown in the instruction manual but a support ticket was responded to quickly with instructions to use my own mail server instead and the alerts started coming immediately. Have submitted 2 support requests through the online ticketing system and both were answered in a reasonable number of hours.

From a product perspective, an HD system would have been nice but the 960H recorder with 700TVL cameras represented a good compromise of video quality and cost. The only specific shortcoming of the product is the video cables in the bundle. They are very light duty and a lot of care needs to be taken to keep from tangling or snagging them. Luckily I snaked an extra cable up to the attic because one of the cables didn't work after snaking it to the camera. All cables were tested before snaking up to the attic and after getting them up to the attic so this cable died as it was brought to the camera despite being very careful.

One area to be aware of is the challenges which some houses present when snaking the cables through the attic. If you are not prepared to crawl and climb wherever the cables need to go, then be prepare to hire someone for the installation.

Overall I am happy with the purchase and feel that the serious-looking cameras that are visible all around the house are a crime deterrent as well as providing us with monitoring and recording capabilities.

268 out of 597

Eagle55

on

March 17, 2014

Location: West Tennessee

I have put in 2 of this model (LH158) and 1 of another in the same family of systems. I am well pleased with the installation but especially the reliability of monitoring remotely and on the iPhone. I have used other brands with the iPhone and always had to wait much longer for it to come up and have had issues of data throughput problems while viewing. Have had no issues with the LH158. Had a problem with router port forwarding on this last system but Lorex tech support had it figured out in short order and everything is fine now. (router was new to me)

269 out of 597

Mike

on

March 12, 2014

Location: Kelowna BC

I purchased at Costco, and with the coupon, it fell into my price category. It is simply to watch over my house and yard. I had no issues with set-up, including the app for my Android phone. I was not asked to up-grade the firmware yet. One question was answered in a timely manner via email to decide if a pair of wireless cameras were compatible or not with the system. I will now begin to place the cameras in their permanent locations.

270 out of 597

Hankster

on

March 11, 2014

Location: Allen, TX

Have this system installed for 3 days and everything works as expected. The porting process is a little bit complicated, but it is very convenience once connected. You can view all cameras remotely via your phone, Ipad, or computer, it appeared to be lagging when viewing remotely via phone, probably because of weak signal.

271 out of 597

Hung

on

March 10, 2014

Location: Canada

I brought this system at Costco ware house Canada. After spending a few hours installing and running cable then realized that there is only 3 BNC cable in the box. It suppose to be 4 cable 1 for each camera. The second box have 4 1 for each. I can easily return to Cost co and get the new box but, there is lot of work for me to take everything down. I call customer service and the guy did not seem like helping. I did tried 1 of the Camera and it seem working good. I need to have my missing cable back because I don't want to take everything back down and return to Costco.i give it a4 stars because of 1 cable missing.

272 out of 597

jfouillard

on

March 10, 2014

Location: Canada

Great system. Easy setup. Night vision is better than my last system. Reasonable priced.

273 out of 597

Boris.T.Spider

on

March 10, 2014

Location: Hamilton, ON

Very nice product. Fairly easy setup. Nice use of OCR scanning helps with setup for remote viewing. Could not find the iPad app for this at the App Store, had to go to the Lorex site to get link to app. However, on my wife's older iPad, she found the app no problem. There could be better documentation for the remote app, it may not be intuitive for many users.

274 out of 597

Abbey

on

March 8, 2014

Location: wisconsin

This is the best system I've ever owned. Smart phone setup took 5 min. The remote PC access was not easy but the support is great, They did it all for me on line.

275 out of 597

Mike

on

March 7, 2014

Location: Texas

System is great & easy to setup. Love being able to monitor my house with my iphone & view video saved on hard drive without needing to be near the DVR or computer. Great system & very nice picture. Not HD quality but better than the old CIF cameras I previous had. Cameras are kind of big compare to others but work great. Easy to setup network with iphone.

276 out of 597

JFP

on

March 6, 2014

Location: alabama

I'm very pleased with the purchase of the Lorex product. The installation and connection was easy to follow and technical support was courteous and patient. I will recommend Lorex product to any that require that extra security.

277 out of 597

Danny Boy

on

March 6, 2014

Location: Joelton, TN

Great deal, excellent quality, easy to set up and use. highly recommended.

278 out of 597

tbru6

on

March 6, 2014

Location: Utah

Our Lorex Security system was easy to set up. We set it up to try it before wiring all the cameras permanently, and it was fast and easy. We did have a small TV already that we connected to the system with the included HDMI cable. That worked very well and we were able to navigate the menu items easily also. Installing the app to our mobile devices was also a simple process. The cameras had a clear picture, so we will install them all soon. I hope this security system will hold up well and give us many years of use.

279 out of 597

SJB

on

March 5, 2014

Location: Livermore, CA

I bought this to give my wife some peace at mind while I am away. I still have not got all the camera's up yet but half way done. The picture is good. Installation was easy enough, tougher if you want to hide the wires out of sight, which is my delay. The app is easy to use and very nice system overall. I would recommend to anybody for sure.

280 out of 597

Tech Savy

on

March 5, 2014

Location: Orange County, CA

I am impressed with quality of video. Installation is pretty easy and straightforward. The only issue I have to contact support which I haven't yet because of time. It could be my router that may not like NATT. The Stratus cloud feature doesn't seem to work regarding if the Port Forward is not configured on the router. I added 80 and 9000 to Port Forward to the DVR private static IP and still couldn't get to work. I signed up Lorex DDNS and tried that and no dice either. If Lorex could have improve Stratus cloud feature then I would give 5 stars. They need to think outside of the box to make most friendly as possible without require tech savy person to fiddle the ports. NATT function is the best way to go but it all depend on customer's router that may work or not.

281 out of 597

Jose

on

March 5, 2014

Location: Atlanta,Ga

Purchased this unit because of the 960H resolution. resolution is great ,But the Lorex Stratus remote viewing App is nonexistent in my setup. After hours on the phone with technical support, Will not work on Android phones.I have a unit that cannot be used remotely. Hoping to return the unit for one that works.

282 out of 597

eyesonyou

on

March 4, 2014

Location: BC Canada

Bought this camera system from Costco in store. Installed very easily and set up to internet was just as easy. I downloaded the Lorex app from IPhone App Store and app setup was just as easy,however while Live playback is good, app remote playack is very choppy. I am very impressed with the night vision cameras,even in zero light, the image is acceptable, not high def, but still quite good. Camera mounting angles can adjust to any position.

Currently, I am having issues with the software record settings. They are not motion recording. I have emailed Tech Support and I am awaiting a response.

Overall , I am quite satisfied with his purchase

283 out of 597

Sam

on

March 4, 2014

Location: Florida

DVR worked with my existing cameras also which saved a great deal of setup time. The Stratus Connectivity made viewing on my android mobile phone real easy to set up. I didn't have to change any network/configuration settings on my router. So far so good.

284 out of 597

Saycoman

on

March 4, 2014

Location: Salem, Virginia

This product is truly a "plug & play" system. Within 30 minutes of opening the box, I had four (4) cameras on line (not permanently installed, of course) just as a test to see how complicated this install was going to be. It was super easy. The iPhone and iPad apps downloaded quickly and easily and I was able to log in and view live feed instantly. I am impressed with the ease of installation and operation of this product. A few minutes later, I had my wife, who was in another state, on line and looking at our new house remotely. Now for the difficult part...the wiring. Though I am a professional, you don't have to be to get this system up and running in no time.

285 out of 597

Saycoman

on

March 4, 2014

Location: Salem, Virginia

This product is truly a "plug & play" system. Within 30 minutes of opening the box, I had four (4) cameras on line (not permanently installed, of course). The iPhone and iPad apps downloaded quickly and easily and I was able to log in and view live feed instantly. I am impressed with the ease of installation and operation of this product.

286 out of 597

Jaybrown

on

March 3, 2014

Location: Indiana

Really like so far. Still trying to get completely set as far as mounting rest of cameras.
I did a quick set up of the system last Wednesday, and then we were gone for three days. Love the remote live view. I had a brother and a friend stop by to check the email notification and it worked okay.
Have seen some bad reviews on the customer service but I had to contact twice, and both times they were very kind and very helpful.
So far I'm very pleased with my system - price compared to others, picture quality, and remote use.

287 out of 597

cesar

on

March 2, 2014

Location: San Diego, CA

I just installed my Lorex Eco4 system and I'm impresse with the quality of video and super easy setup, everything just went smoothly. Before is used to be a headache to set it up and now is a breeze locally and remotely. Apps for android and apple just work great!!! Nicely done Lorex!!!!

288 out of 597

robbparsons

on

March 2, 2014

Location: Newfoundland

My Q-See 8 Channel DVR died three months out of warranty. Couldn't initialize. Repair costs were higher than new unit and th sold one wouldn't have any warranty.

So Purchased the Lorex 8 channel ECO 4 at Costco. I used most of the same cameras and had no issues with the set up. My inside cameras I upgraded to the Lorex units and when this miserable winter ends, I'll swap out the the outside ones.

So far I'm impressed with the system. I'll have to tweak it a bit to get it where I need it to be, but that is normal in any new install. I do have a couple of irritants.

I use continuous recording recording so I'd like to make the HDD LED with glow red all the time or turnoff.

I get some ghosting from the other cameras on the screen. I'm not sure if this because the power to the cameras is too high or not high enough. Maybe a shielding issue too. I'll do some tests later with higher quality cables.

Sometimes the DVR chirps or beeps for no reason that I can figure out. I have ticket in to support.

I'm on a Mac with no monitoring or connection problems in Safari. The iPad app is not great. The iPhone app, 4 camera version is better.

I intend to put a PTZ camera in later. I have one on one of my other systems. I paid for a better quality camera and I'd definitely recommend the same to any considering PTZ.

So 15 days into this system, I'm satisfied.

289 out of 597

rich

on

March 1, 2014

Location: miami

easy set up, good night vision. very happy

290 out of 597

DDCM57

on

March 1, 2014

Location: Carignan,Québec,Canada

J, ai acquis un système de surveillance Lorex model LH1581001-4PK et je dois dire que j' en suis très satisfait l' installation en 1.2.3. le tout s' est fait en quelques heures même la programmation du DVR , j' en suis abasourdit ,l' image est d' une netteté incroyable ,les info et gude très accessible même en français et J' ai contacter le supports tech par email et on m' a répondu en quelques minutes ,
RAPPORT-QUALITÉ-PRIX
EXCEPTIONNEL JE VOUS RECOMMANDE DE FAIRE AFFAIRE AVEC LOREX

291 out of 597

Rogo

on

March 1, 2014

Location: Apollo, PA

Well, so far I have only had this unit for about a month. I do like it, easy menu, but it is ridiculous to not have an option to save your user and password . I am so tired of inputing it in every time with the mouse or remote. Other than that issue I just have to wait and see about the rest.

292 out of 597

Rogo

on

March 1, 2014

Location: Apollo, PA

Well, so far I have only had this unit for about a month. I do like it, easy menu, but it is ridiculous to not have an option to save your user and password . I am so tired of inputing it in every time with the mouse or remote. Other than that issue I just have to wait and see about the rest.

293 out of 597

TomT

on

February 28, 2014

Location: Tomball, TX

Purchase of the product is easy, since they have it stock limited time at our local Costco.

installation was easy and setup for mobile and internet viewing was much quicker without any call to support with all the proper download software provided.

Note they do not have any zoom on mobile apps etc only on local device.

Customer service is not as great at Swann product which offer 24/7/365 support even when product is out of warranty. Lorex only support 1 yr support etc.


overall the product itself is good, with good picture for the price. easy setup for anyone

294 out of 597

rcsadmin

on

February 26, 2014

Location: Birmingham, Al

The mobile app setup of 1-2-3 is really that easy. Just plug in the DVR to power and your network router, Download the app for your mobile device, and scan the QR code located on the DVR box from your mobile device application and it works! Amazing setup for mobile viewing. Couldn't be any easier. I also setup the DDNS so I can access my cameras anytime from anywhere I have internet access as well. Great little setup and system.

I purchased these to monitor around my home and they work well for the price they can't be beat. Haven't had to contact technical support for anything as these have worked great right out of the box.

295 out of 597

RodneyH

on

February 23, 2014

Location: Burnaby

Bought this unit at Costco. Easy to install all the cables and wires. Purchased a few extension cables and easy to determine what I needed.
Once installed, east to setup and configure. Instruction guide was easy to follow.
Nice product!

296 out of 597

molly

on

February 22, 2014

Location: hawthorne california

I am very pleased with my Lorex cameras. I have installed all eight of them and they work great.
Only thing I can say is that it took alot longer than 30 minutes for my brother to install it.
The finished product is great!
thank you

297 out of 597

HackerOne

on

February 20, 2014

Location: Dallas, TX

Very easy install and picture quality is pretty good. Had to contact (email) technical support on an item and waited a very long time for a response. Tried to call customer support twice and gave up both times. My remaining life is too short to waste that much time on hold. Decent product but the support is not good

298 out of 597

RGS

on

February 20, 2014

Location: Vancouver, BC Canada

Great price, lots of features. I replaced my Qsee 8 camera system with this. Quite easy to set up. I used some of my Qsee cameras also. Menu can be a little cumbersome at times, but does get the job done. It does occasionally sense motion on camera when there isn't any. Perhaps slight change of light? Nice that I can view recorded video on my Android phone and Ipad, something I couldn't do on my Qsee. Overall, I am happy so far with my purchase.

299 out of 597

Wayne D

on

February 18, 2014

Location: Canada

This product exceeded my needs by far. installed one camera outside with no problems so far. the weather has been cold but the camera still working. I would buy another Lorex system again.

300 out of 597

Donk

on

February 16, 2014

Location: Southern California

It took a little thought on where to mount the cameras and how to run the wires. I think I took about 5 hours to mount 4 cameras and get the DVR setup. The only glitch I had at first was seeing the cameras while not on my local wi-fi. Setting up the Lorex DDNS fixed that, though, and was fairly simple. Did not have to do any port forwarding on my router. Pleasantly surprised at the night capabilities of the cameras. The software itself is not the most intuitive. I still am having problems getting the DVR connected via hdmi to my HDTV, although VGA was not a problem.

301 out of 597

NGVC

on

February 13, 2014

Location: Colorado

We have purchased over 10 of these and the only request is that Lorex provide 16 cameras with the DVR instead of 12 units. We have had one hard drive fail.

302 out of 597

LongXuyen

on

February 11, 2014

Location: San Diego

I bought the camera security system. Picture Quality is good when the weather is sunny and bright outside. When the weather is overcast, picture quality is okay. Walls wiring is a pain in the Ass because the cable connectors are too big, thus you have to drill at least 1 inch hole to get the wires through. took me 2 days to drill holes and patch up holes. Set up was much quicker, less than 30 minutes. The Eco Stratus app to view the cameras on the smart phone could use some work/improvement. The app keeps freezing/stalled. In any case, paid around $500+taxes for the system, reasonable price. I guess you get what you pay for. Looking at the previous reviews...eveyone is giving 5 stars (Probably due to the 1 year free extended warranty..lol). In any case, overall system is OK. Would like to see improvement on issues menetioned above before i give it a 5 stars.

303 out of 597

Tom S

on

February 11, 2014

Location: Garafraxa On.

Camera setup was easy, good pictures. We use them in a Horse barn for pregnant mares watch. Setup on are Android Galaxy Note went flawless great feature to watch from afar.
Having issue with PC setup waiting to hear back from Tech support.

304 out of 597

Harry

on

February 11, 2014

Location: Toronto

It seems good clarity for the price. Easy installation

305 out of 597

George J

on

February 10, 2014

Location: Vancouver

Out of the box the instructions are quite simple with the charts and online documentation. Setup was a breeze and the only hiccups were running the wires as our attic is quite hectic to navigate through. Camera quality (build and video quality) is impressive and the cameras are not super noticeable once installed.

306 out of 597

andy

on

February 9, 2014

Location: vermont

Great product. Easy To Install. Clear picture. Good view at
night. Easy playback and great options for remote viewing.

307 out of 597

Rasta

on

February 9, 2014

Location: Fresno

Not a bad unit. Could be better but for 499$ I'm not complaining too much.

308 out of 597

B.Longchamps

on

February 9, 2014

Location: St-R..., Québec,Canada

Bonjour! J'ai acheté un kit écho4 de Lorex 960H avec 12 cameras. J'ai débuté l'installation et l'utisation de mon produit Lorex. Je suis très satisfait de l'utilisation que j'en fait pour rendre plus sécuritaire ma demeure. Je demeure dans un petit paradis terrestre. Cependant ce coin de paradis savère etre à l'écart de mon voisinage immediate le plus proches. Ainsi je protége mieux ma demeure. Comme j'ai un chemin privé, l'utilsation de camera me préviendra de l'arrivé voulu ou non de personnes chez moi. Les cameras sont de bonnes qualitiés. L'utisation du logiciels sur PC est simple et l'application mobile sur Android est super! Pour mes besoins. Ce produit est fantastique... Thank you!

309 out of 597

Canada

on

February 8, 2014

Location: Québec

Bon systeme de surveillance facile à installer. fonctionnement pas compliqué.

310 out of 597

Dale

on

February 8, 2014

Location: Virginia


I purchased the eight camera system from Costco for my home. Setup is easy, remote connectivity is excellent; I have used it with a PC, Mac and Android. All work well. It's very easy to navigate the menu to personalize recording schedules, resolution settings, view playback, etc. I definitely recommend this system!

311 out of 597

mikedwin

on

February 7, 2014

Location: Canada, west coast

I received this system as an exchange for one that I installed several years ago. When the monitor failed on the other one I was told by the retailer to "just bring it all back in, in the original box". "Yes, but it's all attached to my house", I said. Then I hit on the idea of just unplugging the leads (surely they wouldn't have changed the style of connections in the short space of time.) Within half an hour I had everything back in said box and off to the store. Absolutely seamless exchange service by the retailer. The whole transaction took about 30 seconds! With my refund now in hand I went and got the latest iteration off the shelf and brought it home. I should mention that with this new system I got twice as many cameras for one third less cost. when was the last time that happened?! Sure enough all the components plugged in just fine and within another half hour I was back up and running again. Now for the good part; previously it seemed like one would need a major in computer science to configure everything for remote viewing, playback and recording. Not so this time! The process was so simple as to be a breeze. Basically "plug and play" is the operative phrase. Once I had installed the enclosed software it took a few minutes to find the latest upgrade online that allowed the config box to show on my computer. Then, using the QR code on the DVR and my smartphone I was hooked up in no time. There was one small glitch when I couldn't bring up the images right away so I called the tech support number. Not only was the service local (for me) and relate-able, but friendly, professional and efficient. Problem solved in no time and confidence built in the company's support program. One thing I did discover on my own that I didn't see mentioned anywhere is that the Lorex Stratus software will only allow one remote viewing session to run at a time. You must log out of each device you are using before initiating another session. Oh, and give the system a few minutes to refresh between sessions. Other than that my only comment would be that it would be nicer to have higher definition images, but that is probably just a matter of how much money one wants to spend. Overall, I feel that I got good value for my money. The system is easy to install, the support is excellent and the end result is not only creating a deterrence for would be security issues but the confidence that should something happen I will have evidence to substantially further an investigation should it be necessary.

312 out of 597

Grant

on

February 6, 2014

Location: Merrillville, IN

I recently purchased the 8 camera lorex system from Costco for $500. So far it's working good. I had adt install 8 camera system at my business and it cost over $3000. I think lorex is a great product and great price.

313 out of 597

Lonre

on

February 6, 2014

Location: Simi Valley, CA

I bought the unit at Costco. the installation was very easy and the start-up also was easy. Not being a computer geek, it took some time to set up the internet connections and DDNS account, but it was still easy enough for me to do, especially with the step by step directions. The cameras surround the perimeter of the house and present great views, both during the day, and at night with the infrared function. I feel that even though the cameras will not prevent a break-in, it will deter anyone seeing the cameras, and will help identify anyone entering the view of the cameras. I am thoroughly impressed and have recommended this unit to my family and neighbors. The remote connection with my I-Phone is simple to use and gives me a view of the house from anywhere at anytime. Although the system is wired, instead of wireless, the price perfect for someone not wanting to spend a fortune on a system, and is willing to spend a little time running the wires. The recording time is great, and the playback is simple. Thank you for a great system.

314 out of 597

Jim S

on

February 5, 2014

Location: Houston, TX

I purchased this product to monitor my wife's business. The installation was easy and quick. The cameras were easy to install and adjust. We found the picture quality to be excellent on our large monitor. The recording and playback was easy setup and use. After several months, we had a power splitter cable become defective. Lorex support was prompt in contacting us and giving us the information we needed to get it replaced. I highly recommend this system.

315 out of 597

lee

on

February 5, 2014

Location: orlando,fl

purchased the 8 camera system. Just had it installed and it works perfectly. Thank you for a fine design
Lee

316 out of 597

Tammo

on

February 5, 2014

Location: Rancho Cucamonga, CA

I replaced a wireless system with this one. The wireless quality was just too poor. This system provides reasonably good quality video. I do get some white diagonal lines scanning across some of the channels; I believe that is probably due to the instalation and routing of the wires with some interference from power oines perhpas. It's not too bad.

The biggest challenge is of course the wired installation. I did it myself and found some handy wire routes to run the cables.

The operation of the DDR software, i.e. the menu and setting up all the recording details were challenging, even with the CD provided instruction manual. The manual is quite good, but a few key instructions are missing. I called Costco tech support and they are indeed excellent, very quick phone pickup and they know the system well. One issue they could not resolve and I had to call Lorex for the answer. It turned out that I had put the DDR into manual record mode without remembering it and there was no obvious indication on the screen to point that out. Because of that, I was unable to change the recording mode to Motion trigger. That is a rare situation and I can't blame Costco for not thinking of that. The Lorex tech did guide me through some steps and she thought that that might be the case. It resolved the situation. The Lorex tech support is very hard to get. I waited about 30 minutes and then got a phone disconnect. Had to wait another 25 minutes to finally get the tech online. She too was very helpful and patient with my questions. If you need tech support, call Costco first and then call Lorex if you have to.

The installation on my computer (I used my iMac but suspect the PC to work similarly) was flawless and quick. I can now log into the Lorex application on my desktop and instantly have the channels on my monitor. Most system setups and controls seem to be there as well. I've done channel setup and playbacks on the computer without trouble. Have not tired the mobile app yet but have high hopes that it will also work well.

Overall I'm very happy with the system.

317 out of 597

BIG-O 56

on

February 5, 2014

Location: Fort Lauderdale, Florida

I purchase this unit to replace an out dated Q-SEE system. The setup was a snap, online monitoring on my android is great with some freezing and picture quality is very good, over all this is a very nice upgrade from my previous system.

Yes I would recommend this system

318 out of 597

Del81

on

February 1, 2014

Location: Jackson TN

I am a very novice computer person as was able to get my Lorex system up and running. I did have an issue with a couple of cameras but Lorex replaced them. I have been very pleased with the system and it's operation. The picture quality is very good. After a month of operation I am very pleased with my purchase and would highly recommend to all my friends.

319 out of 597

skywatcher

on

February 1, 2014

Location: Alabama

I bought this unit to watch my store and it does great....I had one of Lorex's older camera systems and while it was nice, these new 960H cameras are amazing. The unit has 8 cameras and with motion record turned on we are averaging a full week of recordings with the highest settings, plus one camera is pointing out our front windows....the DVR has a 1TB hard drive in it. We used a VGA splitter to make the cameras viewable everywhere in the store, just make sure all your monitors have the same resolution if you decide to do this and you will be completely happy with this camera system.

320 out of 597

Smokin' Grill Restaurant

on

January 30, 2014

Location: San Francisco, North Beach

The support staff in their technical dept are very helpful and patient. For the money you cannot find another security surveillence system with so many features. I must admit it was not as simple as the box explains and requires some trouble-shooting with computer knowledge. I had a problem with one of the camera and set up, and now the system is so far running perfectly.

I would recommend this system to others and purchased it at Costco. The best part I can watch the camera's live via my iphone with minimum set-up.

321 out of 597

Smokin' Grill Restaurant

on

January 30, 2014

Location: San Francisco, North Beach

The support staff in their technical dept are very helpful and patient. For the money you cannot find another security surveillence system with so many features. I must admit it was not as simple as the box explains and requires some trouble-shooting with computer knowledge. I had a problem with one of the camera and set up, and now the system is so far running perfectly.

I would recommend this system to others and purchased it at Costco. The best part I can watch the camera's live via my iphone with minimum set-up.

322 out of 597

TL

on

January 29, 2014

Location: Arizona

So far tested the 4 cameras and I'm satisfied with the image quality and setup. Waiting on connectors to mate to existing coax and power cabling pre-wired in my house.
I'll update the review (if I can) when the system is complete.
Device quality seems good. It will be interesting to see how the cameras handle the AZ summers.

323 out of 597

Dodd

on

January 29, 2014

Location: Ventura, CA

Pleased with this product. Very easy to setup. Very easy to enable the feature to allow viewing from smart phone. I wanted to hook my dvr up to my TV, to be able to check all 8 of my cameras from the comfort of my couch. The only problem is my dvr is 100 ft away from my TV. I tried running ethernet cables with hdmi converters on both ends but did not work. It worked fine with my computer monitor but not tv. (adjusting the resolutions didn't work either) Next I tried coaxial cable but this did not work either. Finally I got a 100' vga cable, very cheap from monoprice.com, and this worked. Good picture, very pleased. Just wished it did not take so long to figure this out. Hope it helps someone.

So far I found 1 camera that is not functioning, will be contacting customer support for a replacement.

324 out of 597

Srinidhi

on

January 29, 2014

Location: Fremont, CA

This is a great product. Easy to install and setup. Camera resolution is very good. I'd recommend this product to my friends and family.

325 out of 597

fireman

on

January 28, 2014

Location: can

Very good overall product. Easy to set up and good technical support.

326 out of 597

Pizza

on

January 28, 2014

Location: Vermont

I have now installed two of these systems simply due to a quality product, easy setup, easy use and great customer tech support.

327 out of 597

STF

on

January 27, 2014

Location: Portland OR

After a few false starts, my device is now working great. I was frustrated for a while but I was able to resolve all my problems using documentation and common sense. The port forwarding worked great (someone wrote and tested almost 3,000 router scripts?) and the ddns connection is now working fine as well. Good product overall.

328 out of 597

Cottages

on

January 27, 2014

Location: Atwater California

Great image quality using 8 camera system with Vantage hardwired cameras. My wife's Samsung Galaxy has no problem pulling up the cameras. I am getting nowhere with my Apple I phone 4. Also DDNS, I know the system must be online through the router to be able to be viewed miles away by my wife's phone, but THE PAGE CANT BE DISPLAYED keeps popping up once type in the address I was given. I only have had the system for 1 week, satisfied for what I have seen thus far

329 out of 597

watertech

on

January 25, 2014

Location: Ontario, canada

The Lorex eco4 system I purchased has 8 channels and came with 8 cameras. The installation was very easy as was connecting cables to the DVR. I have had the system for 6 days now and have not been able to connect to my android phone for viewing. This is my only problem. I called the toll free number and the message says not in service?. I like the product but seems to lack in the phone support field. I would recommend getting a network professional to set up off site viewing.

330 out of 597

CobysDad

on

January 25, 2014

Location: Frankford,ON Canada

I purchased this system, after researching many different systems, based on features, camera quality, availability of accessories, and ease of activation/ installation. Although there are some systems that have slightly better cameras, or more channels and cameras included in the system; the Lorex system LH1562001C12F, that I purchased came so well equipped, that I will only have to purchase longer cables (due to my installation requirements). It will also allow me to add on four more cameras, if I require them later. The brand has a very good reputation for quality. The system was very easy to set up, with the siamesed cables, and excellent instructions.

331 out of 597

azalea

on

January 24, 2014

Location: Nashville, TN

I love it. It is absolutely great products.

332 out of 597

len

on

January 23, 2014

Location: houston

So far everything is working fine. The quality seems to be good. The installation of the dvr and cameras was straight forward with no suprises. So no warranty experience. The interface is becoming more familiar with use and I am sure it will be fine. I suggest signing up for an account with Lorex. The software to access the dvr for my pc was not on the disc and I got it on the home page of my account. It installed without a hitch also. Customer service is slow. I called in on a Monday at 5pm and was told the wait was 1 hour. I also emailed on a Saturday and did not get a response til Tuesday.
All in all I am happy with the system.

333 out of 597

couto

on

January 23, 2014

Location: Calgary

Purchased this item at Costco, great price with great quality, only bad thing was I waited 50min for tech support but he was very helpful. would recommend this product to anyone.

334 out of 597

super easy

on

January 23, 2014

Location: grants pass, or

got this from costco. everything was nicely boxed easy to work out of. i seen the video online and it was easy as they showed it online.

335 out of 597

neil

on

January 21, 2014

Location: Florida

Everything worked the first time!
The same cant be said for other brands. I have tried a few other brands and they all have serious software issues regarding internet connectivity and security.
After the cameras were setup I was able to view them on my mobile device in less than 10 minutes. I have spent hours and hours on other systems to get them to work over the internet.
Also, the software is much more secure than others. Lorex allows an alphanumeric password when some of the others do not.
Great product, I would definitely purchase from Lorex again.

336 out of 597

Kimberly

on

January 20, 2014

Location: Angola, IN

We purchased this camera system for our house in Florida. We are not there all the time so we wanted something that we could monitor activity at the house. it was very easy to install and everything seems to working good so far. We are able to view the cameras with our phones which is a great feature.

337 out of 597

Nice system

on

January 20, 2014

Location: Torrance, CA

I purchased this system from Costco for $499 + taxes. I had a professional installer complete the install as I wanted it done correctly. Everything was pretty easy to figure out after that. I like the fact that the system can be personalized and you can add different cameras in different places.
The iPhone app is easy to navigate. I do wish you can place different cameras on different areas of my screen but I guess you just need to physically change the plug on the DVR.
I like the alarm/motion sensors and recording. The night vision is sufficient but I would say it definitely can be upgraded. Overall I like the system and software. The software can be updated to make it more efficient and easier to navigate.

338 out of 597

Barbie

on

January 20, 2014

Location: Trenton, NJ

We purchased this product to monitor several exterior locations on our building. We already had cameras installed from a pervious company. Their customer service and prices were terrible so we decided to try out Lorex instead. I'm glad we did. The DVR installation was simple. The features are easy to learn and use. We have not used any of the internet features such as viewing cameras remotely. But for our purposes, we really only need the recordings to be on site. We have only had the device for 2 weeks, but so far so good. Hopefully everything will keep running smoothly.

339 out of 597

Tra

on

January 20, 2014

Location: Houston

I love the system. It was extremely easy to set up. Connect cameras, power up, connect to internet, use QR bar code and take a picture with android smart phone, it then does all the work for you. Within 15-20 minutes of powering unit on you can watch on your smart phone anywhere. Would definitely by again

340 out of 597

morimo

on

January 19, 2014

Location: California

This is a very decent system for the money, especially what Costco offers to it's members. When we set up the DVR and monitor, the format for screen setup is an outdated MS-DOS format! They can do better, I'm sure. Also, the Apps need to be more clear in the way they are required to be utilized. The hardware is just fine, They need a lot of improvements in the software they have incorporated in the system.

341 out of 597

Wildman

on

January 19, 2014

Location: Florida

This is a great product for the price. It includes almost everything you need at a budget cost and includes current technology to allow for remote monitoring, alarming and notification. It is very easy to set up and configure. Advanced settings and configuration are more difficult to understand, but it is well worth the time. The online tech support is helpful with resolving issues, but as mentioned by others does have a long wait time. I submitted email tickets and received well composed responses that helped resolve the configuration and image quality issues I had. I am very happy with this product and would recommend it to anyone.

342 out of 597

L Holder

on

January 18, 2014

Location: Seattle, WA

I purchased this system over the holidays and now have had enough time working with it to give a reasonable view of its performance. I replaced four old cameras with new Lorex cameras, three LBC7083s and one LDC7082. I actually ordered one level down on two of the cameras, but Lorex upgraded me to the next higher level due to availability. Also one of the cameras I ordered was not what I thought I was getting so after a call to customer service Lorex swapped it out with another LBC7083 at no charge to me. The replacement camera arrived within a week of the change request.
Recommendation: Keep all the factory settings until you get the feel for your system. It has lots of flexibility built in and the factory settings will work for most applications. Adjust one thing at a time and see how it works for you before making too many changes.
My old system had some poorly terminated wires so if you can use the ones that Lorex sends, do so. If not make sure you have good connections or you might get some ghosting between channels.
Linking the system to your computer and iPhone and iPad are very straightforward. Once you download the app and scan the code on top of the DVR, the system takes just a few minutes to link up and you can monitor and manage most functions of the system remotely.
Overall, I am very pleased with the system, its ease of use and customer service. I did a lot of research before buying the system and it seems to have paid off.

343 out of 597

emad

on

January 17, 2014

Location: paramus

it is so easy to installed and connected .

344 out of 597

Virendra

on

January 17, 2014

Location: Trinidad

Excellent product and recording and playback quality is awesome. Would recommend the brand and model of the one i used to anyone

345 out of 597

Mark flays

on

January 17, 2014

Location: Tucson, AZ

I have had this Eco4 8 camera system for about a month and finally have it operating. Installation was made difficult due to not being able to conceal the wires due to the method of construction of my home. I also think the instructions need to be written in a simpler way for the novice. After many hours trying to self educate and a couple calls to Lorex my system is somewhat functional. I found the customer service techs to be helpful and courteous. I am having trouble setting the DVR to only detect motion, it wants to record most of the time seemingly at random with no motion even when set to the lowest sensivity. It will sometimes start all cameras recording at the same time when there is no motion happening on any camera or motion on one camera will cause all to record. I will be calling customer support again and will post further results.

346 out of 597

Safe homeowner

on

January 17, 2014

Location: Colorado

Installation was a breeze, once online it was able to update seamlessly, system stability improves after scheduling the reboot once a week.

Camera setup was no problem (harder to make it look nice)

Perhaps a faster way to search for content would be recommended (32x)

Still trying to figure out online access, but I blame my modem :)

This is still a great buy

347 out of 597

morimo

on

January 16, 2014

Location: California USA

There is minimal literature with the product. The manual for download is 148 pages and takes forever to look up on a computer. After the install we had a relatively easy time setting up our phone apps, HOWEVER the iPad setup was a different story. The quick setup guide in the box fails to tell us the app in the app store for Ipads must be the one that indicates "iPhone app" on top of the screen. I found that out by calling the support line. The wait was 18 minutes before getting "Sayan" the CSR at the call center. He was very helpful and walked me through the iPad set up very quickly. Lorex upper management needs to address the support infrastructure for the products as they have their retail channels through high volume places like Costco. they certainly need to hire more tech support reps.

348 out of 597

Home User

on

January 15, 2014

Location: Connecticut

Very easy to install and set-up. Great Product

349 out of 597

Home User

on

January 15, 2014

Location: Connecticut

This camera system was very easy to set-up and the available APP for the IPAD or the Client for a PC allows me to monitor my cameras remotely. Great system!!!

350 out of 597

Cabo dog

on

January 15, 2014

Location: Elk Grove Ca

Nice system. Working pretty darn good and Very clear.

My only grip would be to be more clear when opening the box to install. No clear instructions as to what to do to connect the system and get it up and running. You must go to the web site and down load your info. It is a great idea but I feel there should be a site solely dedicated to the info needed and not to the orex web and try to fumble through it figure out what to do. You will also need a LAN connection close to the system. I was lead to believe I could hook it to the TV without issue. Yes true but LAN cable is needed to do so.

Other rthan that I like my new system!

351 out of 597

Bob

on

January 15, 2014

Location: Marysville, Ohio

Just purchased the 16 channel Lorex 700tvl system--this is the second unit like this that I have
purchased at Costco. The first 8 channel unit was installed at in laws home and all of the family adults can log in and check on the older parents--Great as an aid in watching over aging parents and keeping track of who comes and goes. The system connects up easily and the picture quality is great--much better than older camera units that I have used in the past. Set up may require tech support for a user with no computer or internet experience Be sure register product and keep good records of your log in information and serial numbers and purchase date--with 2 units now I am having trouble finding both registered at my account--

352 out of 597

Juan J

on

January 15, 2014

Location: Puerto Rico

I have purchased 4 of the LH150 ECO4 system with Stratus connectivity and 960H resolution. I have used systems from other companies but they do not compare with Lorex in the quality of recording, simplicity of set up and most of all in setting up the network . Stratus Connectivity is the best idea in the market. There is no need to mess with port forwarding, IP address and configuration of router.
The quality of the cameras is obvious. No need to worry about corrosion, the materials that they are made of are of very high quality.

353 out of 597

Mary

on

January 14, 2014

Location: Atlanta

Overall the camera system is excellent. We were able to connect to the internet and an iPhone easily using the Stratus connectivity option. We did not have as much luck with the email Stratus connectivity option. We are still trying to get it working. We also are having some trouble getting the cameras to record motion only. They are alerting on motion but still continuously recording. We are still working on this. Technical support is fine if you call it early, although I was having some trouble understanding the foreign accent.

354 out of 597

fuse3

on

January 14, 2014

Location: florida

system went in easily and works well. I recommend using the windows/mac client for setup, the on screen menus are a little tedious to get through with a remote. I have double nat'd our network, so the remote viewing does not currently work, I will have to figure out how to move it to the outside of the second nat without losing internal connectivity to the device. I think on a single nat'd network, the remote connectivity would work well.

One caution - set up your dynamic dns with lorex first, and make sure you use the username and password they send you in email (it isn't what you use to logon on to the lorex site).

355 out of 597

Steve

on

January 13, 2014

Location: 30 miles from Canada

Support is A-1, once you can get one. unfortunately not enough support people. Wait time by phone is over an hour, easier to create ticket and wait... My issue is popular HTC phone not supported, despite having proper android version. Only able to view anything on phone, only by pc, which defeated the mobile security of the Lorex system. I asked for my money back as I purchased the system based on their advertising of "Cloud hook up. It has take a couple months for them to decide to close my ticket with no hope to fix it. I will not be able to use mobile service to protect my home until I upgrade phone ($$$$),who knows what phone might really be supported. A good review for the support guy that tried to help, great English. A poor review for Lorex, as they did not honor the fact that their system did not work as advertised. I am out the money paid, I am disgusted with that, as I believe in supporting what you sell. Since they did not offer a refund or fix the issue, I believe I will buy elsewhere.

356 out of 597

Shampoo

on

January 13, 2014

Location: Ohio

This is my first time using camera equipment. Good visibility!

357 out of 597

The Ferg

on

January 12, 2014

Location: West Hollywood, CA

I'm happy with the camera system and DVR. The design is compact and easy to use. There are a few things about the menu and functionality that are confusing. For example, setting the time proves to be difficult with this unit. The time keeps migrating to something other then the current time. I set the clock and there's an error message that says the changes can't be saved.
The viewing online seems to be somewhat erratic. Sometimes the settings are back to the same as when I logged out, other times there's only one camera visible and I have to click each one to view. This could be my fault, but I can't figure out what I changed or how to fix it. To me that makes it less user friendly. Also lacking user friendliness is the mobile app. Viewing all cameras is fine, double tapping to enlarge one view works great, but how do I get it back to the previous view? Double tapping doesn't restore the last view like you'd think it does.

Those are the bad things about the system. There are plenty of great things. The camera pictures are clear and the cameras and DVR seem to be well made. Connecting the system to ethernet is very easy, using a mouse in the USB port is easy and making the initial set up is fairly simple. If you want a good and affordable system I'd recommend this. Hopefully they can tweak some of the mobile and online functionality to make this system near perfect.

358 out of 597

Hodum

on

January 12, 2014

Location: Fort Myers,FL

This was easy to set up and operate picture was good for the price in day light and at night would recommend this unit.

359 out of 597

Charlie

on

January 12, 2014

Location: La Grange, KY

My LH150 Series system has been running for about three months now, and has run problem free since day one. It has handled power outages and LAN failures with no intervention required.

I think what has impressed me most, is that I was able to bring it up with basic features, which included remote access from my android phone and my IPad in less than an hour. I was then able to work through my learning curve in regard to camera surveillance systems, and fine tune the system to my needs, and at my leisure, over the weeks that followed.

I had to talk to support on one occasion to get my e-mail notification working, but again to my surprise, the first and only person I had to talk to put me on track within one minute and without going through a script.

Thanks, Lorex

360 out of 597

callmark 55

on

January 11, 2014

Location: ca

System was fairly easy to install just pay attention to instructions and take your time. I was very surprised at the clarity of the video at night. I love the PTZ camera and will be getting an additional one to add on to the system

361 out of 597

callmark 55

on

January 11, 2014

Location: ont

System was fairly easy to install just pay attention to instructions and take your time. I was very surprised at the clarity of the video at night. I love the PTZ camera and will be getting an additional one to add on to the system

362 out of 597

callmark 55

on

January 11, 2014

Location: ont ca

System was fairly easy to install just pay attention to instructions and take your time. I was very surprised at the clarity of the video at night. I love the PTZ camera and will be getting an additional one to add on to the system

363 out of 597

callmark 55

on

January 11, 2014

Location: marmora

System was fairly easy to install just pay attention to instructions and take your time. I was very surprised at the clarity of the video at night. I love the PTZ camera and will be getting an additional one to add on to the system

364 out of 597

G

on

January 11, 2014

Location: MA

So we just installed this ECO4 Series DVR and cameras in my business. Cameras all work well and the video clarity was as expected very good. Ease of use with IPhone is really cool and very simple to get up and running. We did use tech support for a few issues and they were ready to help, not too bad of a wait to get through. We think that for the money spent on this 12 camera package you can't go wrong! I have not recorded any occurrences yet but software seems to work well moving around and adjusting settings to cameras. The key for me was to access the video on my phone and at home that works great.

365 out of 597

Falcon36

on

January 10, 2014

Location: Sacramento, CA

The security system is awesome...we are very pleased with it's capabilities and performance. The Android software however, needs a lot of work. It is extremely unstable although does seem to perform better on some devices than others. Overall, I think it's a great deal for the price. I am giving 4 stars only due to the Android software. Too bad we can't rate the device and the software separately.

366 out of 597

me

on

January 10, 2014

Location: cypress

surprisingly straightforward installation although 2 of the 8 cameras I bought from Costco didn't work well (blurry). called tech support and was able to get it replaced.

367 out of 597

Steve

on

January 9, 2014

Location: Borealis Bikes

Just installed the Lorex ECO4 System and it's amazing! Easy to install and works great on my smart phone and on my computer. Highly effective for the price!

368 out of 597

Very Satisfied

on

January 5, 2014

Location: Regina, Canada

I purchased this product from Costco, which is well known to carry only superior products.
Installation was easy as directions were clear. The system is working well, picture quality is good. The App also works well. Overall, in my opinion, the best portable surveillance system on the market today.

369 out of 597

Nckhotbuys

on

January 5, 2014

Location: Greenwood Sc

Very functional for the price. Had trouble with email notifications (via gmail), but changed settings from Lorex's default settings, and now works like a charm. Phone software works well. Works perfect with WiFi and sticks/freezes with regular/weak cell service. Don't expect to have 8 camera's load live on weak cell phone signal. However, works 100% with WiFi on cell phone. Tech support has 30+ minute wait. Great buy for money. This meets my expectations well.

370 out of 597

SpreadOutHouse

on

January 3, 2014

Location: UK

Purchased this system to upgrade my 5 year old system with a more advance system. This is a very feature rich system with everything and more I was looking for. Set-up was reasonably easy, one small issue that a call to technical assistance and I was up and going. The Apple App and the Mac client worked first time. Picture is a big improvement over my old system.

Well done Lorex

371 out of 597

JimS

on

January 3, 2014

Location: North Carolina

Upon opening the security camera box, I notice I had issues with a missing and broken part. I notified Lorex and they where more then helpful. The camera system is easy to install but configuation is a little difficult. I have not asked for tech support as of yet until I completly install the whole system.

372 out of 597

ken

on

January 2, 2014

Location: Calif.

I bought the LOREX STRATUS 16X12 960H camera and right out the gate I had a bad power cable. And the nite time in my back yard was good BUT the front of the house (which was why I bought it) I couldn't see across the street. I called tech support up & waited 35 mins and then they hung up on me!!! SO!!! I bundle the camera up & took it back & got my money back!!!!! Tech support SUCKS!!!!!

373 out of 597

jdpdata

on

January 2, 2014

Location: Los Angeles

After experiencing a break-end at our home this past Christmas, we wanted to put in a decent surveillance camera system. I started with a couple cheapy Foscam webcams, but the quality was horrible. Decided to upgrade to something more robust and better picture quality. I went to Costco.com to purchase my 8-Ch Lorex system.

Installation was straight forward. I spend total of two days - first day mounting the cameras, and second day running all the BNC/Power cables. Probably could have done it faster if I had help, but I did all by myself total newbie at this - it wasn't hard at all. Most painful part was running all those cables through the attic, drilling holes in my walls, and fishing the cables through. Picture quality is acceptable during the day and at night it's OK. Not HD quality, but enough to make out faces and license plates. And that's all I really expected from this lower-end DVR system. Maybe someday I'll upgrade to a nicer NVR IP POE based system.

I wish the system came with four 100ft BNC cables. The 60ft cables that came with system wasn't adequate enough to reach 3 cameras mounted on far side of my house. So I had to order some additional 100ft cable to finish up the installation - that added another $50 or so to the cost.

So far, the system is work quite nicely. I can see people come and go and all the crazy animals roaming my backyard at night. Night vision is OK, but doesn't reach as far as claimed. Maybe 20 ft max. Initially I couldn't get email alert notifications to work, but after fiddling around a bit it finally spew out tons of email alerts.

I did submit to tech support a question related to email alerts not working couple days ago, so far no response it. Little disappointing...but I guess with the Holiday schedule things can be a little slow. I'll give them couple more days to contact me.

Overall, it's a fine system for basic surveillance if you don't expect HD quality pictures. Granted those NVR IP based system are much more costly then this system. If they added four 100ft cables to this system, it would be perfect.

374 out of 597

Lucas

on

January 2, 2014

Location: Paramount, CA

Installation was fairly easy as long as you follow the instructions. System performs well on line and then it is very easy to set up.

375 out of 597

Finisher76

on

January 2, 2014

Location: Brentwood, CA

Bought this product from costco after hear about a burglary in our neighbour hood 2 weeks ago. Costco had the item for 100 bucks cheaper so i got pretty good deal for 1TB hard drive and 8 Camera.

Pros
--Over all good quality pictures.
-Instruction was very helpful. setting up dvr and connection to camera were really easy.
-hardest part was to install camera and run wire all around the house.
-mobile apps were easy to install on my tablet, phone and computer.
-Motion detection works very well. Car goes by 100 feet away from camera and it still picks up and sends an email.

Cons
-Email setup instruction was easy but i wasn't getting any email for motion detection after doing everything manual suggested. turns out default lorex server setting doesn't really work. you have to either use Yahoo or Gmail smtp server for emails to work. once i figured out that part now i am getting email with image everytime camera detects motions.
--right now i am getting email for motion detection 24 hrs a day. wish there was a setting to get email on certain time of the day. option to recording is available by hour but not email.
--Would be nice to get a Lorex Camera Yard sign in the package. Box comes with 3 3*4 decals which is not really visible from streets like ADT signs. purchased off the market yard signs

over all its a good security camera and i am sure it 'll keep few thief away

376 out of 597

troy

on

January 2, 2014

Location: pa.

I purchased the eco4 system with 8 cameras. So far it's ok. I'm not real pleased with the night time performance of the cameras. Range is not even close to what is advertised. I guess it's ok for the price of the system.
After about 3 months I went to log onto the dvr and it would not accept my password. So the only way you can reset this is to call tech support. After reading some of the reviews about doing that I wasn't really anticapating that. I called one day and waited about 1/2 hr. and gave up. But the next day I got through in about 25 min. The lady I talked to was nice and after a short wait my password was reset. So I was happy about that.
One other problem is that I have not been able to use the hdmi output to a big screen tv in my basement. She said that they have not had that problem, but I think I have seen others on here with the same problem. Not a big deal cause it works through the other audio video cables. But I would like to use the hdmi cables to see if it improves the picture...
Problems with the android app stopping also. have to restart it constantly.
Overall not bad, but not trouble free.

troy

377 out of 597

Gerry G

on

January 1, 2014

Location: Downey CA

I bought the camera system in Costco to monitor my house. It was easy to install and the camera quality is great and the IR at night also. The coverage I get from the cameras is asome. It is easy to playback from my desktop and smartphone. But can't zoom in through my smartphone which would be nice. I haven't had the need to call customer care for anything so far since my install couple months ago. This lorex CCTV system has exceeded my expectation because of three things, 1.Cost 2. Easy to Install and 3. Easy to use the software on my PC & Smartphone...

378 out of 597

James C

on

December 31, 2013

Location: San Jose Ca

I have to say, my first review was very good and now, the support and times to get hold of someone is atrocious. My issues are not getting resolved and I don't find their support good in any way....

379 out of 597

truetrue

on

December 30, 2013

Location: Los Angeles

It looks like I bought a good product to monitor the outside of my house. It was easy to set up. I could not find the lorex app on my samsung cellphone and I called customer service. The y were very nice, but it took about 50 minutes for my turn to talk to somebody . 2 of my 8 cameras came with the case cracked and customer service said that two new ones are on the way. If you use the HDMI cable to connect to a monitor the picture is very good. I bought the system at costco for $399 and compare d to other brands I saw at other places the price is good. On the box it does not say that there is no audio included. The DVR has the capability, but microphones and cables must be bought separately.

380 out of 597

David S

on

December 28, 2013

Location: Seattle, WA

Don't buy the Eco 4 series cameras/DVR if you plan to use an Android device for remote viewing. It does not work. It took 6 months for the company to create the Dec 12, 2013 update for the ap and it still does not work. Since remote access was the most important feature for me the unit is practically worthless. I would revise this review if Lorex would be serious about correcting this major problem. There is no reason it should take this long.

381 out of 597

MikeP

on

December 27, 2013

Location: Redmond WA

Good product, well made and easy to install.

Two gripes is

1. The lack of app for Windows Phone 8 and no plans so far to make one, given it's the number one selling smartphone in LATAM, number 2 in Italy and growing double digit elsewhere this is a pity (guess who I work for).

2. The only item missing in the box is a sign for displaying to folks you have the cameras. Legally required in WA, the window stickers provided are a little ugly and don't qualify for advertising as you enter premises that CCTV surveillance is occurring.

Otherwise all the products came well packaged and appear to be of high quality.

382 out of 597

Mike0

on

December 26, 2013

Location: Los Angeles

Too early to review a product with bad cameras. Give someone two months to test the system and then ask for reviews- proof will come when I purchase better camera

383 out of 597

Oleg

on

December 25, 2013

Location: Brooklyn

I purchased this system in COSCO and running within minutes. Very easy to install and setup and connection. Works good.

384 out of 597

Bobpaul

on

December 25, 2013

Location: Bonifay

Have had it installed for about a week now. It was easy to install and hook up. Just needs longer monitor and ether net cables. Picture quality is great both day and night vision. The price paid was very good considering the quality of the cameras and the dvr. Would recommend to anyone and will buy another one again when needed.

385 out of 597

David

on

December 24, 2013

Location: Lexington, NC

Great system. Very easy to install. Using two people to run the camera wires makes it much easier. Software very easy to understand and is user friendly. However some of the technical data is not explained very well. Tried to determine the actual time of "prerecording" and it is not available in the manual. Several instances like this.

386 out of 597

Dennis

on

December 24, 2013

Location: Michigan

I recently purchase my second eco4 system with Stratus Connectivity. The systems has delivered everything it advertises including quality video, ease of installation, and seamless connectivity to the internet. The cameras have quick disconnects for easy serviceability and potential upgrading. The 1st system has been installed to my vacation home since July of 2013. The cameras have satisfactorily survived 1/2 of a Michigan Winter. I don't have any significant complaints but offer the following suggestions for continuous improvement.

1. The motion detection is too sensitive. Cameras in the least sensitive motion setting (1), a motion is detected by the sun emerging from behind a cloud. Motion is also detected by normal rain and snow. I solved this issue by turning off the email alert which defeats the continuous monitoring advantage. Cameras also send motion detection when switching from day to night mode.
2. Some outdoor cameras send a flickering and or grainy image at night. I notice interrupting power to the malfunctioning camera temporarily corrects this problem only to return again. This only occurs on cameras that view into the sky. Day video is very good on these cameras.
3. The camera mounting hardware is very low quality. Would be a good investment to upgrade to hardened screws.
4. The HDMI, Ethernet, and mouse cords are too short for practical use. Why not a wireless mouse?
5. The size of the font for entering password/user names is too small. There is a lot of wasted screen that could be used to make the menus easier to view.

Despite my suggestions, I am very happy with the systems return on value. I give it a 4 stars. I would give 5 stars if the aforementioned suggestions were addressed.

387 out of 597

bpc

on

December 24, 2013

Location: MS

Overall quality is very good.
Was very easy to set up and to connect remotely.
Picture quality is very good.
In my research, I did not find a better quality product (specs) at this price point.
One problem I have encountered with this unit is the ECO4 will not allow the remote to be used
or will any of the buttons function. Also when this happens it will not connect to the Iphone or computer. I unplug the ECO4 for 10 seconds and its working again.
It could be something I'm doing and I have not contacted customer support about this problem.
I would give this five stars if not for that one problem.
I would definitely recommend this product.

388 out of 597

V

on

December 24, 2013

Location: Edmonton

System was easy to set up cameras. Had problems with password not working.
I know support will help with reseting. Support is always patient and helpful.
I love the systems for security and cattle surveillance.

389 out of 597

Slimvaio

on

December 23, 2013

Location: AZ

Good product cameras were easy to install

390 out of 597

Tim

on

December 22, 2013

Location: Wpb,fl

Bought the Eco 4 series with 8 cameras,set up was
Easy with supplied quick start instructions is hard to
Read car plates in driveway,picture quality ok for price
Paid for system

391 out of 597

Lareina

on

December 21, 2013

Location: Washington

I purchased this system from Costco. It is more than worth every penny I spent on it. I read all the reviews and researched this product very carefully. Anyone wanting to purchase a home security system this is a great one to consider. We have a smaller home so the 8 camera system was perfect for us. YOU MUST FOLLOW THE DIRECTIONS, I cannot stress that enough. It is NOT hard to install this system, I am technically challenged and I could do it. Before you start putting your cameras up you need to think long and hard where you want them, I put 4 inside and 4 outside. The longest part is putting up the cameras, it took me a couple hours because we only have the beams in the attic (all the wiring runs up through there) and then we dropped them down and connected to the box. I am now able to go to see my Sister and my adult children without worries. The cameras are awesome and it does connect to the smart phones easily for viewing. It has great day and nite vision, the day vision is in color and nite vision is black and white but the picture is very good. Everything it states it can do, it is doing. Granted we just put this system up, but so far so good. I am more than HAPPY with the system, we now have a piece of mind and security and that alone is priceless.

392 out of 597

sampatel

on

December 20, 2013

Location: georgia

excellent product east to setup great technology great prize

393 out of 597

gilly

on

December 20, 2013

Location: napa ca

Well, it records, customer service is terrible! "your wait time is 54 minutes" and when we had a problem the video was too bad to see the vandals....oh well waste of money.....

394 out of 597

BMAN

on

December 20, 2013

Location: Rhode Island

This is my second Lorex system. I decided to upgrade after being impressed by the camera and vcr reliability and ease of operation. The part that was not impressive was the ddns connectivity.The new LH150 EC4 8CH system with the new cloud connectivity makes set up child's play. Along with my order I added the tilt pan camera and now have a system that would have cost me 5K from a local provider. Lorex has proved to me their security system can be installed by anyone.

395 out of 597

BMAN

on

December 20, 2013

Location: Rhode Island

This is my second Lorex system. I decided to upgrade after being impressed by the camera and vcr reliability and ease of operation. The part that was not impressive was the ddns connectivity.The new LH150 EC4 8CH system with the new cloud connectivity makes set up child's play. Along with my order I added the tilt pan camera and now have a system that would have cost me 5K from a local provider. Lorex has proved to me their security system can be installed by anyone.

396 out of 597

brothershen

on

December 20, 2013

Location: walnut, CA

In our small community, there is 15 home break-ins and thefts per month, according to the Walnut Deputy Sheriff of LA county. That's what you get when Gov Jerry Brown signed his "famous" unbelievable legislation in 2012 by letting out > 20,000 mild con inmates into our state. 4 weeks ago, my friend's house was broken into in the same community. My garage was broken into 3 years ago. Recently, Had no choice, bought this 8 camera deal from Costco for $500. Most difficult part is drilling holes into the stucco with a concrete drill bit 1/2 inch. Running the wires was kinda fun. The included the cables were 60 feet. I recommend Lorex, in the future, include all 100 ft cables, because I had to buy more of the 100 ft BNC cables online. Also I would recommend cables be white color so that it blends into your house paint. Looks like it was easy to set up by remote viewing as well. Good quality items.

397 out of 597

Sangcctv

on

December 18, 2013

Location: Ca

Good price and picture ,easy setup for remote view
The only thing is don't how to hear audio from iPhone App

398 out of 597

Kevork

on

December 18, 2013

Location: Pasadena,Ca

Over all these Cameras are good for the price, and easy to install and operate. I happy with this purchase.

Thanks,

399 out of 597

Keith

on

December 18, 2013

Location: TOronto, Ontario

This item is great. The video is clear and its plug and play. Night vision works great. What I like most about this system you can view it anywhere on your smart phone or on another camera. You can setup email alerts when motion is detected. Great features. I would recommend this product for all who need a security system without paying a monthly bill to an alarm company.

400 out of 597

jack

on

December 18, 2013

Location: east ellijay GA

system is very good and have good result i love it

401 out of 597

sneakpeak

on

December 18, 2013

Location: business

great unit for the price. I shopped for systems for 2 years and finally pulled the trigger on a costco deal. system works great, but have to be able to remotely view from my iphone. I have called customer service twice and both times have been "accidentally" disconnected :( both times I had already spent over 45minutes on hold and speaking with someone trying to trouble shoot the issue. 1st person said upgrade internet speeds, which I did, but it still not working...
3 stars because of the customer service trying to set up remote viewing, the product itself is great.

402 out of 597

cat lady

on

December 16, 2013

Location: home

installing the cameras was easy but trying to figure out how to control it all together is proving a challenge. I intend to call support during business hours tomorrow for help. wireless cameras have a good range and signal strength. paired from the company so they found each other fine. picture quality is very good. need to order two extensions for the power cables on two of the cameras. you have to plug in each camera, each antennae, and the dvr as well as attach Ethernet cord and hdmi cable to tv so most cords were too short for my setup. thankfully we had longer cords for all but the electrical cords on the cameras. i'll get back with you once it's all working to adjust my star rating if needed.

403 out of 597

Eagle55

on

December 15, 2013

Location: West Tennessee

I have repeatedly proven to myself that Lorex is the more solid route to go when it comes to Moderate and Low end systems. The free DDNS service is one of the features that keeps this decision in place but its ease of connectivity is the other. After taking "days" to work out and program a ZModo system for remote view, I later fail on another similar system, so I have drawn the line that Lorex is my choice for everyone. The question is at what cost level to do so. The ECO4 system has been a wise choice again. Low enough cost to knock out the lower priced system almost every time and high enough quality to take care of many of the systems needs out there when it comes to very small business and most residential systems. The Status connectivity is a nice feature and is helpful for first time installers of remotely view video, however my impression after using this feature was that it was well worth the time to learn how to do port forwarding. In the long run you will have better remote features. Some of the cons of the ECO4 that I have noticed (which may be improved at some point) is the ability to do remote playback on the iPhone. Although this is one of the first apps that this is even available on, sadly, it does not work. I was unable to get any playback of any quality on the iPhone. You can do a search and see the records that are available but the app WILL NOT play them back at this point. Like I say, I hope to see this change in future versions and updates of the app. Also something difficult at best is the downloading of recorded material over the internet. Even with high speed cable access on both sides it is excruciatingly slow and mandatory that the chunks of data be so large (15 minutes) that it is very hard to find and download off of the HDD remotely. The best way is still to plug in a USB flashdrive on the unit and download events. Even with all the negatives, this is still one of the most full feature, easiest and most flexible programing that I have experienced yet. I can't help but put it at the top of the ratings but do expect certain features to improve with updates.

404 out of 597

Lorex in AZ

on

December 14, 2013

Location: Arizona

The Good:
1. Price - This is an inexpensive, entry level consumer system
2. Solid construction of the DVR and 1TB hard drive included
3. The DVR is very quiet
4. Cameras seem well built and are easily adjustable
5. Cameras are very light and easy to install (the included screws and anchors worked fine)
6. I like the white camera housing versus the usual black (though I could have done without the Lorex logo on the sides)
7. Installation was straight-forward as was the network configuration. I configured my system manually without using the Lorex servers. As such, I can't speak to using the QR code for configuration.
What Could Be Better:
1. The DVR software, while comprehensive, is in serious need of some polishing. It's appearance reminds me of MS-DOS. Screen shots from the manual prove the point. Some time and expense developing a clean and modern administrative console would really improve the product. The Windows software is marginally better than the embedded version on the DVR itself but likewise could be improved. I've been unable to test the Mac version.
2. The Mac version of the software isn't compatible with OS X 10.6.8 (Snow Leopard) despite what the documentation claims. Older versions of the software are unavailable even after contacting customer support.
3. The system should include at least two or three 100" cables to accommodate longer runs. I had to purchase a couple of longer cables to reach areas where the 60' cables were inadequate.
4. The cameras have a good field of view but there is definitely a fish-eye distortion around the perimeter.
5. The cameras do best when there is a lot of indirect light such as early morning or late afternoon. In lower light conditions the picture quality suffers. I've also found that the night-vision kicks in fairly quickly in lower light conditions which switches the image to black and white when you otherwise would still expect the image to be in color.
6. The quality of the picture, while good, isn't great. Don't expect to read license plates or get clear images of faces, etc. You can definitely ID someone if they're close to the camera but not so much at a distance.
7. The 18 infrared LEDs on each camera do well illuminating the area dead center in the camera's field of view. The edges/sides remain fairly dark so don't expect miracles for nighttime images.
8. The cameras don't do well with significant contrast in the image. I have one installed in the shade on my patio where the image is acceptable but just outside the patio where the sun is shining on the yard the image is completely blown out. It seems you must choose one or the other to be in the frame and not both.
9. The iOS software is Universal meaning that it will work on both an iPhone and and iPad. However, it was clearly designed for the iPhone as the interface is sized for that form factor. When viewed on an iPad, the image is iPhone sized in the center of the screen and the 2X zoom enlarges the image at the expense of added distortion. This may be acceptable for icons, etc but with video feeds the image quality suffers. An iPad specific app would be a great improvement.

I have been unable to get the email notification feature working. I've tried configuring for my own ISP mail server as well as the Lorex provided servers without success. I'm continuing to investigate and hope to find a solution. I also have one camera that is "snowy" intermittently and another that will not enter night vision mode. I am requesting replacements.

405 out of 597

Jerry

on

December 14, 2013

Location: US

Absolutely stunning video quality with 960H systems. Huge difference from other analog systems or what Lorex offered before. The smartphone viewing app is great. No more port forwarding or configuring ports to view remotely on smartphones.

Thanks.

406 out of 597

Watching-My-Stuff

on

December 14, 2013

Location: Kentucky

I bought the 8 channel Lorex unit and installed myself. Technically the basic setup is easy. The actual work effort depends on where you place the cameras, accessibility, and your experience with basic wiring. I've been able to set up remote viewing through my IPad and both our phones. I've also setup the email alert after motion detection on specific cameras. I have cameras in completely dark areas and get good video. The unit is capable of a lot more than the overviews that you'll read on the website. Video quality is good, I'm very pleased and feel much better about leaving home,especially during the pre-holiday period.

407 out of 597

PaulB

on

December 14, 2013

Location: Huntsville, AL

Purchased in Nov'13 and it's doing good so far. Had to call Lorex for some initial help and although I had to wait 30 minutes, they were extremely helpful.

408 out of 597

NGVC

on

December 13, 2013

Location: United States

Overall, we are impressed with the Lorex systems compared to other brands.

Our only complaints are there are 12 cameras with a 16 channel device and we have had issues with the IR units being defective when switching from night and day causing the camera to be black and white 24 hours even with the lights on.

409 out of 597

IDpaul

on

December 12, 2013

Location: Idaho

I like the set-up and DVR. The interface with the monitor is great also. Tech and customer support response time could be upgraded a bit, but I did get answers...just had to wait a bit. The software and remote set up went smooth.

410 out of 597

Mark

on

December 11, 2013

Location: Rancho Palos Verdes, CA

It was very easy to install all the cameras because the package comes with everything ready to go. Getting the system up and running was very easy with the iphone app. It literally took less than 5 minutes to get the system on the internet. It appears to be running as advertised.

411 out of 597

giorgio

on

December 11, 2013

Location: las vegas nevada

it was easy to install,with 8 cameras cover almost the whole perimeter of my house! And i can monitor in my garage(with monitor) or in my Iphone 5s or in my MacBookPro!!! THANK YOU LOREX!!!!

412 out of 597

dclam

on

December 10, 2013

Location: Kissimmee, FL

This system was easy to install with step by step instructions! Got stuck - called Costco and they connected me with Lorex. Click click click and I was up and running! Great value for home/business use!

413 out of 597

GB

on

December 9, 2013

Location: San Francisco

This product was purchased to monitor my overseas property a week ago. So far the product is working well, except for one series LDC7708 camera that is not showing up on screen.
Easy to set up iPhone app and mac viewing.
Controlling certain features take some time to work out as manual misses some details. For example setting recording for motion took some time to discover where to click on the grid also when zoning into the playback bar, the bar extends well off the right of the screen and I have yet to work out how to move the curser to that area or so "pull" bar back.
The mac software stops working with a "missing plug-in" message frequently despite having downloaded the latest and restarted safari.
I called tech support twice but gave up after a long wait.
Overall I am happy with the purchase and performance.

414 out of 597

Jason

on

December 9, 2013

Location: Chicago, IL

As like many of you, I purchased this to monitor my home. The installation was ease for me and I am pleasantly surprised with the quality of the video. I set my first camera up in the basement just to test it out and with the lights on, fantastic. In complete darkness, the area that is visible is drastically reduced but still acceptable. The system works as advertised and I am very happy with it so far.

I have contacted customer service with two separate issues and both were resolved to my satisfaction. The one negative is the long wait times to get to a customer service rep. May have been unlucky timing on my part but the first call I waited almost 1 hour and the second was 1 hour then 45 more min for second level support! At the end of the day they were very apologetic and more importantly helpful and competent. This would not deter me from purchasing again, I am confident that my issues are resolved and will not be calling any time soon.

Overall, great system and great service. I would and have been recommending the Lorex brand to anyone who asks.

Jason

415 out of 597

TJ

on

December 8, 2013

Location: TX

I purchased this camera system from Costco, it's great. Sound is not good. Three cables were short, wish they were 100ft.

CONS: THIS IS THE WORST ANDROID APP I HAVE EVER SEEN, APP SHUTS DOWN almost all the time. I have emailed through the app and other ways, but no luck. It turns out, I'm not the only one. Almost every Android user has this issue. I wish these so called experts look at their user reviews and follow up to fix the issues. If you can't fix them, take the unreliable app out of Google play.


unreliable app out of

416 out of 597

Dan

on

December 8, 2013

Location: Breckenridge

first dvr went belly up right away had to return still trying to connect to second one
Great price and awesome cameras

417 out of 597

Nicholas

on

December 7, 2013

Location: Moreno Valley

I like the DVR and the way the instructions are very easy to use. I wish the cameries were a little better grade of craftmanship and material , but as for everything else , I think this is a very easy installation and setup , over all I am pretty happy with the system , thanks. Nicholas Kelsey

418 out of 597

James C

on

December 7, 2013

Location: San Jose Ca

So far so good...it's early though...using for a restaurant, easily installed and hopefully the web piece will be easy as well.

419 out of 597

PManager

on

December 6, 2013

Location: Charlotte NC

We purchased this product to monitor activities at our apartment rental office. It was easy to install the cameras by my electrician, but the task of installing the system on my desktop computer was left to me. It was a task. The software came up on the screen but I could not view the cameras. I found all sorts of youtube and instructional videos on how to put on your phone or tablet. I could not get the system to come up on my desktop easily and spent 3 hours trying to disable firewalls, or dealing with my router to get it to come up on the screen. A 5 minute phone call to tech support (after being on hold for over an hour) got me up and running. If I had a suggestion, please create a help or youtube video for those of us who want to use it on desktop.

420 out of 597

Judy

on

December 6, 2013

Location: Pembroke, Ontario, Canada

Just purchased on Nov. 20, 2013. Really like the system. Easy to install. Don't like the piercing sound it makes when motion is detected. Overall I'm happy with the system and will recommend it to others.
Judy

421 out of 597

caua

on

December 5, 2013

Location: los angeles

I have to lower my number of stars because this product is not user friendly at all and when I call they try to help but they have not solved the beeping problem of the recorder and the application on my phone is not longer working, maybe its me the problem but I am having a very tough time with this product.

422 out of 597

caua

on

December 5, 2013

Location: Los angeles

I love having my new cameras in place. I was able to have someone connect them to my phone although now I am having problems with the connection to my phone. I am also having a beeping sound from the recording machine and even though I have spoken to Lortex technical support 3 times they have not been able to figure out what it is.
I think I should have hire Lortex technicians to come and do the whole connection so I had a better start.
I am sure there is an answer to all of my questions but at the beginning I just feel there is too much to learn, but I still love my cameras, but it is a process understanding how everything works.

423 out of 597

t judson

on

December 5, 2013

Location: kansas city

I've been shopping for a camera system for quite a while. This was the first one that had the right combination of equipment & specs to fit my needs. I'm in my first month of use but so far am very happy with the equipment as well as the software (using app for PC, Mac, iPhone & iPad). I had a problem with one camera and called customer service for a replacement. They are sending it right out and were helpful on the phone. I was told the wait time both times I called would be an hour long, but it ended up taking about 20 minutes to get to someone. The software is quite intuitive though apparently fairly new (per tech support) and has some minor bugs to be worked out Overall, it seems to work well - and much better than a wireless all-in-one camera I tried from another manufacturer a year or so ago. If it keeps working as it has so far, I'd certainly buy another system for a 2nd location and would recommend to friends. The camera's have the best resolution I've found other than going to 1020HD which is still cost-prohibitive for my needs and apparently not as easy to wire as you can't connect cables when more lengh is needed. I'm looking forward to more of the same from this company and was even happier to get this system on sale. Thanks for a good start Lorex!

424 out of 597

Duane

on

December 4, 2013

Location: Oregon

I really like the picture quality of this system. The system was easy to get up and running. The picture quality is many times better than cameras I have purchase four years earlier. Good system for the price. I purchase the system from Costco.com

425 out of 597

Charlie

on

December 4, 2013

Location: Lakeland, Florida, USA

The resolution on the cameras are excellent and the features on the DVR help, too. I'm taking away one star for the very curt instructional manual you must download. I wish it described what each option per function did. I am mostly guessing as what each option does.

The Lorex system does what it advertises, that's for sure!

426 out of 597

Dave

on

December 2, 2013

Location: USA

Great Product! Works perfectly with iphone and android.

427 out of 597

KT

on

December 2, 2013

Location: Tampa, Fl

Very easy to install. System installed and operational within an hour. This included remote viewing through cell phones. Camera's were.existing from previous system. Live viewing as well as recorded worked exceptionally well from the start.

428 out of 597

hawk

on

December 1, 2013

Location: home

LH15800 works really great. Installation was easy. We use a Verizon JetPack and a Netgear adapter to send out email alerts. I am happy with the cost of the system and performance. I would give it a 5, but when I called the tech support line I was # 40 in the cue. Approx 1 hour wait time. I hung up and figured it out myself. Google searches get Lorex support answers better then Lorex's web site.

429 out of 597

A WIld G

on

November 30, 2013

Location: Ontario

I was very surprised by this product.

The hardest part was of course setting up the cameras were I needed them but after that it was a breeze. Downloading the app and setting it for remote connectivity took less than a minute. The only issue was a cable that was not working but contacted the customer support and received a new one in a couple of days.

I can definitely recommend this to anyone needing a affordable and good surveillance system!!

Cheers,

430 out of 597

bubesh

on

November 29, 2013

Location: irving, tx

It's one of the best security system. Quality of the video on day and night both are top notch. But the Android app for accessing the dvr is one of the worst app ever used.

App crashes most of the time and it clears the dvr connection setting many time when selecting between the channels on live view. But when the app works, it serves the purpose fine

Lorex team please fix this app as there are more customers use Android tablet and phones. Please address these issues.

431 out of 597

A.L.

on

November 29, 2013

Location: California

Just got my set installed, the viewing grid for all the 8 cameras looked sharp and crisp on my monitor, the night vision quality is amazingly clear, the angle of the camera is wide enough on the outside and a bit narrow indoor due to the interior walls. I've had difficult time installing some of the cameras right side up due to the camera's limited adjustment capability and had to settle with viewing them side ways.

The software/manual cd was informative but not quite as comprehensive for me as a a non-professional in this field. I had to call Costco consierge service for assistance after being told the wait to speak with LOREX technical support will take more than 35 minutes. Luckily, Costco came to my rescue in just 2 minutes and walked me through the complicated problem solving process. Costco also answered several operational and mobile/remote related concerns that were not included with the hard copy set up manual.

This system met all my expections so far, still need to work on the remote option to see if it's working properly.

432 out of 597

amichjr

on

November 28, 2013

Location: Vineland NJ

I have been using Lorex Systems for about 10 years now and am very satisfied with there performance. I had the first ECO series at first and just upgraded to the ECO4 System. I am very happy with the clarity and performance of this system and will never buy another brand for the personal security of my family.

433 out of 597

ES

on

November 27, 2013

Location: Toronto, Canada

I bought this system at Costco for my small office. This package appealed to me mainly because of the price at first, and the comfort of buying a product a Costco made the decision that much easier. I did my research and read many reviews of various products that are available prior to purchase. I was attracted to the claimed ease of installation and the ability to view the video on my phone. I didn't want to pay to have someone install this for me since I felt that it was a pretty basic install. Before setting it up at the office I took it home, took out one camera and connected it to the DVR. I installed the app on my phone, scanned the QR code on the DVR and in a few minutes I could see the video on my phone. Next step was to actually set it up in the office. I installed 5 of the 8 cameras on my own (don't need the other 3 at this time), installed the program on a pc in the office, and didn't run into any issues. All of the cameras I set up are indoor so I can't comment on outdoor use. I have to say, the whole setup was even easier than Lorex claims. It's simple. The phone app setup is brilliant. It can't get any easier. The quality of the video is pretty good and is probably a bit better than I expected. This isn't HD tv, but it's quite good. For me it's primarily a deterrent and it's also great to have if you need to go back and look at the video. I now know when staff are coming and going, and I doubt anyone will take any supplies with a camera clearly visible in the supply room. I certainly would recommend this product.

434 out of 597

Rob d.

on

November 27, 2013

Location: New York

This device does all the things you'd want it to. Pretty easy to install the only small job is running the wires through the home to the different spots. I'd recommend doing most of the running of wires out along the j channel of the siding if you have that option. You can't see it and it's much easier for complete install. Overall, very pleased with the many cameras and overall setup of this system.

435 out of 597

Morton

on

November 26, 2013

Location: nova scotia

I purchased this product to monitor the outside of my home after some recent events. The installation was easy and the picture quality is good. The IR picture quality at night is impressive. This system is all I hoped it would be. Email notifications of motion is great. I had some trouble getting email to work but after several calls to Tech support it was resolved. There is a bit of a wait for phone support but the wait is worth it. I have already recommended this system to others.

436 out of 597

Ordinary Guy

on

November 26, 2013

Location: USA

We purchased the 8 camera system from Costco as it was a great package deal at a great price. Setup was very easy. Setting up remote access through our smartphones was even easier. You can tell the support team focused on making that portion of the installation extremely user friendly and virtually hassle free. Overall operations are intuitive and easy to follow. Overall, the family likes the result and loves the ability to review live camera feeds from our phones. We experienced no issues with setting up the smartphone access - we used the Quick Response Code (QR Code) for the phone setup. Go to your AppStore, search for Lorex, grab the Stratus App, and off you go. We probably had both phones setup and testing cameras within 10 minutes.

The reason we backed off a rating of 5 to give an overall rating of 4 was due to a few gotchas as well. While we love the smart phone apps (We run Android), the app freezes up more frequently than we would like, causing us to have to sign in and out frequently to continue monitoring a feed.

Be very careful fishing the wiring. The wiring is very thin (Maybe 32 guage?) and using a fish tape to pull the wires resulted in sheering the whole assembly. Also, before you get started, do your best to estimate the length of your runs. We ended up needing to order 2 100' lengths to reach a few spots, and probably should have gotten 4 just to be safe. If you are a neat freak like me, you'll want to cleanly route your wiring to prevent damage down the road. Cleanly routing your wire will quickly eat up your linear footage. The wire sheered at the camera side of course and not the extensions, so we lost a camera during the installs. Our recommendation here would be - do your best to manually feed everything. If you have a tight corner like we did, you may want to mount the camera elsewhere versus using any fish lines. You may also want to consider getting a box or two of toggle anchors. We had concerns over exposing the wiring and didn't have enough room to securely mount the cameras to our eaves/soffits. Using the toggle anchors in the soffits made for a slightly better installation than direct mounting to brick or molding.

Our next challenge came with the DVR. For some reason, it is locking up a couple of times a day, so far. The mouse pointer goes away and none of the buttons on the front panel work. We saw in the PDFs that we should wipe the HDD clean and reset the unit. Not sure if that helped or the "unlock" by pressing 0 three times on the remote corrected the seizure, but after the first couple of days (Reformat and several remote unlocks), it has not locked up again.

We have not yet successfully applied a firmware update. We were connected to the internet when we did the install and our understanding from the PDFs was that the update would happen automatically during the initial boot - that did not happen for us.

The zoom is not as crisp as we would have liked, but this is our first system and may not have fully understood the resolution capabilities of the system while in zoom.

The daytime camera output is great.

The night vision output clarity varies. It does not seem to affect the same cameras each time, but we will get scroll bars at night, small ghost images, and flickering. Each day it seems to plague a different camera, so I am assuming it has to do with the night vision modes only. During the day the cameras exceed expectations. When we do not see the occasional night vision issues, the output at night exceeds expectations.

For the price point, Lorex exceeds expectations.


437 out of 597

Dean

on

November 26, 2013

Location: Houston, Texas

Easy install, works well, great picture

438 out of 597

Leo

on

November 25, 2013

Location: Que,Canada

Stratus connection very easy with my iPhone but with my PC a little bit harder
Connexion facile avec mon iPhone mais avec mon PC plus difficle
impossible de me connecter sur ma tele Panasonic hd car non compatible

439 out of 597

Gaetan

on

November 25, 2013

Location: Blainville

This system is very friendly user and the camera are very clear days and nigth
i recommand it!

440 out of 597

Tjp82

on

November 25, 2013

Location: Minnesota

Cameras and dvr are great, however the mobile app needs some work.

441 out of 597

jb

on

November 24, 2013

Location: san diego

very good quality and great price. Down side is camera mechanical adjustments need a very small allen wrench. I felt simple thumb screws would be better. The Lorex PTZ camera that came with the 12 camera system required a log in and password if used from the DVR with no way to disable. This is slow if you wish to quickly check your camera from DVR. I would still purchase again and have recommended to friends.

442 out of 597

iFixit

on

November 24, 2013

Location: Lacey WA

Purchased the LH158 system at Costco and just installed three of the eight cameras and connected to the DVD. WOW...it works great the first time out of the box. Running cables in the attic was the most difficult part of the installation. The rest of the install was a snap. Have played around some with the recording settings and looked at both the daytime color and nighttime black and white shots. Resolution looks good and the 80 degree width of view is super. Playback is also fairly intuitive. I have two friends who will be checking it out and I suspect both will purchase a system. When all the cameras are installed and I get an even better feel for the software, I expect to be just as happy. At this point, I definitely recommend the system for any residential or small business application.

443 out of 597

blkjac

on

November 24, 2013

Location: So Cal

I purchased this system at Costco when it was on sale. Very easy to set up, took less than 3 hours. Everything worked fine except the email notifications. I had to call tech support for that issue. I was on the phone less that 30 minutes while the tech walked me through it. Everything is working as described now. I highly recommend this system.

444 out of 597

shawn

on

November 24, 2013

Location: wv

For the money spent, the cameras and system work great. I love how i can set up alarms to make the cameras work as a total home security system without having to spend alot on wiring every window and door. It definitely gives me piece of mind to be away from home. It could use a backup power supply.
The app on the other hand needs work. It dosent work with my galaxy 10.1 tab and is not user friendly.
Im giving it 5 stars simply because it definitely does a 600$ job.

445 out of 597

Snipe

on

November 23, 2013

Location: Los Angeles

Happy with the product. After 2 months, working as advertised and good quality for the price. Not HD however color and clear.

446 out of 597

Pizza

on

November 23, 2013

Location: Vermont

I purchased this product to provide a level of security and safety to my business. Installation was simple and the setup was much simpler than other systems I have installed in the past. Also the mobile app viewing was very simple to use as well. Great system for the money with quality video.

447 out of 597

Swaran

on

November 23, 2013

Location: VA

very easy to install, and easy to use. warranty is fantastic. other....You need to ensure you have the proper type of router,

448 out of 597

Tundra

on

November 23, 2013

Location: Fresno, CA

I bought the Lorex system to monitor my house, and especially my children when gone. The clarity is amazing. Being able to view from moble app is very cool too. Setting up the system was VERY easy! The motion sensors are a little sensitive and trigure the alarm when moths fly by the camera...even on the #1 setting. Attempted to call customer service because the system was not emailing snap shots when motion was detected, but there was a two hour wait. I was given the option for a return phone call, which was nice, even though I didn't take advantage of it. Overall, I'm very pleased with this system and feel it was definitely worth the money. I would recommend this to anyone looking for a little piece-of-mind that their home and teens are safe while away from home!

449 out of 597

Oldsalty

on

November 22, 2013

Location: South Shore, MA

Purchased for monitoring the perimeter of my property. Ran my own siamese cables in the framing stage of construction which was a wise choice. Cameras work great. Software has been tricky, still having a hard a time with some of it. However, for the price paid, I dont think it can be beat.

450 out of 597

Julie

on

November 22, 2013

Location: Miami

Great product! Easy access to customer service. Very good quality.

451 out of 597

Great product

on

November 21, 2013

Location: North Plainfield, Nj

I have installed multiple DVD system for many clients. By far this is the easiest one ever. I was able to configure the DVD with my Android app with 2 minutes.

Only issue I have is once I awhile the android app will crash.

I would highly recommend this product to a friend.

452 out of 597

Roberto

on

November 21, 2013

Location: California

I like the system although I do not like the website. It is too difficult to log in and I need to reset my password almost each time because it does not recognize it every time I attempt to log in. Additionally, to set/change many of the factory's setting is somehow complicated to me. I want to think I represent a fairly consumer with medium basic knowledge of computers and electronics. That been said, the changing of the settings is a bit difficult. The phone technical assistance I received, takes long waiting on the phone and many of the technicians sound to be overworked, underpaid and/or as frustrated with the system as I am. This does not helps with the problem but makes it more frustrating. The price is good for the quality I receive. If you are not electronically talented please seek professional help (more $$$).

453 out of 597

john

on

November 20, 2013

Location: Colorado springs

Love it.
Works as expected.
Tech support excellent.
Great picture and night vision.

454 out of 597

Rancho San Diego Self Storage

on

November 20, 2013

Location: San Diego, California

We kept having problems with our previous system that was 5 years old....ancient in technology years....and priced out a lot of options. Our repair people (who we saw quite often) recommended these as a replacement option. The improvement in our systems was immediate and quite remarkable. Considering the price and quality, as well as the modern features of connecting via smart phones, web, etc, it was an excellent decision to purchase this brand. Would definitely recommend.

455 out of 597

Art

on

November 20, 2013

Location: Houston, Texas

So far so good. Video is 8.5 of 10. Easy enough menu to operate. not disappointed.

456 out of 597

Lisa

on

November 19, 2013

Location: Johnston, RI

I recently upgraded my lorex security system and couldn't be happier. Installation was super simple. My older cameras had a bit outdated app that was extremely difficult to connect without contacting customer support. I had my iPad and my phone both viewing my cameras in less than 5 minutes and the same on my PC. So far I have had no issues with this system and I am very happy with them. The hdmi connection made a HUGE difference. The images are much clearer and even on the app they are clear. The only issue I seem to have is with the app on my android phone. It takes a while to load at times and I can't always see my device listed. I need to close out and restart the app. But the other that no complaints.

457 out of 597

COOLIDGE

on

November 19, 2013

Location: MEMPHIS

I have had the product for about a week and I love it,I'am learning more about it every day .

458 out of 597

Gary

on

November 19, 2013

Location: McKinney TX

I purchased this unit as a replacement for my original unit at my Papa Murphy's Pizza store. I installed the 8 cameras and pulled the wires myself. It took about 5 hours due the fact I had 4x8 ceiling panels with insulation on top as well many other obstacles. When I turned on the system I had 5 cameras providing video from their respective areas. The other 3 had after inspection, the power connector disconnected. I thought this might be an issue from the start but thought the bnc connector would prevent that from happening. The picture is very clear as well as the color. The controls are easy to operate as well as the stratus feature. I can view the store from a remote computer as I had envisioned. The only issue I have was with the long wait so many others have complained about when calling service. It took over an hour process to get to a level 3 tech. My issue was with the android operation as I have a sonicwall firewall. I didn't have a long enough ethernet cable to go directly to the ATT modem otherwise the tech could have fixed the problem for me. I'll have to call back when I have that. I would highly recommend this system to anyone and give it a 5 star except the phone response time is terrible and should be refined for better service time..

459 out of 597

NGVC

on

November 19, 2013

Location: Denver

Good product. I just wish there were 16 cameras out of the box. I did have an issue with one of the screws stripping on the PTZ cameras but other than that overall I definitely prefer the Lorex brand to similar options in this price range.

460 out of 597

khisanth

on

November 19, 2013

Location: ny

Great product works well outbid the box. Install required drilling which is to be expected if mounting outdoors. Setup was very easy and using the application works great. Even the ddns provided works great. Video quality is higher than expected. Would recommend this product.

461 out of 597

gdawg

on

November 18, 2013

Location: Sioux Falls

Just bought this unit after researching other options. I chose this one mainly because of the stratus connectivity feature. I hoped I wouldn't be disappointed and I wasn't. It connected remotely to my laptop and to my phone just as advertised. The only downfall I have is that it is easier to navigate the functions on my remote computer than it is from the DVR itself. It also took a while to figure out how to stop the beeping sound it made during the motion sequence. There again, I found it easier to find it and turn it off through remote access. So far I like the quality and ease of set-up. I would recommend this item at this price point.

462 out of 597

J.W.

on

November 18, 2013

Location: Northern Virginia

This appears to be a good product and a good value. The downside is the customer support is not as responsive as it should be. I spent more than an hour on hold trying to reach technical service,although after I finally was connected to customer support they were a great help. Thank you Raijie!! I purchased the product for my business. The camera quality is good but until I have to use it will the real value show itself

463 out of 597

John N.

on

November 17, 2013

Location: California

I purchased the Lorex Eco4 with Srtatus Connectivity as a replacement surveillance recorder. Set up was quick and extremely effortless. The Lorex Eco4 is by far the easiest surveillance recorder I have ever set up. The Lorex App allows easy remote viewing with a smartphone. The menu functions are easy to grasp and allows for individual camera set up. I fully recommend this surveillance recorder system. You will not be disappointed.

464 out of 597

cc818

on

November 17, 2013

Location: North Hollywood, CA

We had the 8 camera system installed 2 weeks ago. The system itself has been easy to use. Have also been able to view the camera feed on my android phone without problems. I did have to contact customer service online about a defective component and they were quick to respond and resolved the issue in a timely manner.

465 out of 597

Chris C

on

November 17, 2013

Location: Purcellville, VA

Product installation was easy and works great on site.

HOWEVER, the android app is so buggy that it is close to worthless. The app erases the device as soon as you change between apps, then when you return to the app, it will not let you add the device again, it just kicks you out. The only way to reenter the device is to go into App Manager and delete the app data and then you can start the 'add device' process again. It should be an embarrassment to Lorex that I have now memorized my 13 character device ID because I have had to type it in soooo many times.

Please fix the Android app!!!!! Please make it work as well as the IPhone app does.

466 out of 597

sg

on

November 17, 2013

Location: Northern Ontario

I purchased this system fully expecting to return it because I figured all systems are the same. Boy what a mistake that was, not only did I have this system upend running in under 2 hours I was able to use the APP system while working in the US. I still cannot believe this system was that easy but it is and in my business easy turns long days into good days. Seriously Lorex thanks.
Now The only thing I would suggest to Lorex is that if you added more cable i.e; 8 camera package add 4 additional 60' lines or offer the 6 line package for 199.00 for less say 99.00, just a thought.

467 out of 597

Makeadeal

on

November 17, 2013

Location: Ny

Very EZ to operate reasonable price,

468 out of 597

PD

on

November 16, 2013

Location: Oxnard

Business application.
Easy graphical interface.
BNC output works simultaneously with HDMI or VGA. Other brands & some Lorex models MAKE you choose one OR the other. That is SPECIFICALLY why I bought this unit.
Small footprint.

Have not used internet interface yet, so I cannot comment on that

Motion enabling not very clear...I had to contact Lorex support via email because I didn't want to wait 45 minutes on the phone. Took a couple of days for a response, but their instructions greatly helped.
Also could use a "soft" power down option.

469 out of 597

Blabsmir

on

November 15, 2013

Location: California

I was very skeptical when I got the unit . After the install and one helpful call to Lorex. I was very pleased with my camera system. It was very easy to install I ran the wires thru my attic and purchased some electrical piping and set the cameras where I wanted them. It was very simple to install. I was getting quotes from camera installers for as much as $2000.00 I had the system installed in less then a day and spent under $600.00 fully installed and running great. As you can see I gave the system 5 stars great system I recommend the name Lorex.

Thanks

470 out of 597

Mike

on

November 15, 2013

Location: Mandeville, LA

Sent in a ticket for technical help, did not have time to wait 1 hour on telephone. It is a week later and they still have not responded. The advertisement 1,2,3 and you are connected is misleading. I have spent hours trying to get connected.

471 out of 597

Dan

on

November 15, 2013

Location: Newfield NJ

I have been using Lorex products for many years. I just purchased a new ECO4 960H 8 channel DVR. This DVR has excellent picture quality playback day or night. So if your looking for a excellent DVR this is a good choice for sure. The DVR is very user friendly and easy to understand. Lorex Tech support is the best when it comes to a problem. They will get your system up and running in no time if their is a problem.

472 out of 597

torchredraider

on

November 14, 2013

Location: dallas, texas


I purchased the product on sale at costco.com.

Pros
The quality of the cameras, viewing angle, and ease of online setup was just what I was looking for. If you have DIY ambitions and fair technical knowledge, you will be able to install and configure in a few hours. I like the fact I can swap to PTZ cameras in the future and the system supports recording via alarm signaling. I have not pulled alarm wiring or used either of those features yet. The system records video, has great cameras, and setup is a breeze.

One camera has since deactivated and attempts at power cycling it from the DVR via pigtail has failed. I'll need to re-enter the attic and check the connections at the camera, or contact support for replacement if it turns out to be faulty. Neither seem fun.

Cons:
Systems does not support automatic offloading the recordings to a network or FTP location. If someone breaks in and steals the DVR, you loose history.
Email of activity is supported, but there is complexity to enable and I have yet to get this to function.
You can only view 4 recordings at once and you have to select a camera before reviewing the recordings. Seems counter intuitive.
IE for Windows and Safari for MAC are only supported browsers. This is a problem for Chrome and Firefox, as well as Linux users. You are forced to use the IOS or Android app to view from a mobile device because of this.
Remote software does not allow for all configuration options, you will need to configure on the DVR.
DVR uPNP overrode my port forward settings on my router. My homeserver and customer settings were nullified and I have to reconfigure the ports manually and turn off uPNP on the router. I could not disable uPNP on the DVR.

Going to give this 3 stars because of lack of features I expected all DVRs to have in 2013 and lack support for browsers and mobile limitations.

Torch

473 out of 597

Oldsolja

on

November 14, 2013

Location: Victorville, CA

The system was easy to hook up , just plug and play. Connecting to the internet was also simple. Great product!

474 out of 597

JackB

on

November 14, 2013

Location: Longmont, CO

I am very happy with my LH 158000, with 8 cameras, purchased at Costco.com. I needed a little help getting the remote access working, but tech support quickly got everything going. The hold time is somewhat long, however. The video quality of the 960H cameras is just about perfect for monitoring, considering the much higher price of true HD cameras. The visibility in total darkness is quite good out to at least 50 feet. However, the IR LED's have a circular pattern of illumination, so the 4 corners of the screen are not well lit. Aim the cameras carefully to get the area of interest in the brightest part of the screen. There are no mics included, but it is very easy to get those on eBay, and add them to the 8 audio inputs on the DVR. I just added one mic inside the house to be able to hear anything bad going on.

I am very impressed with what you get for the price, and have no concerns about recommended the product to my friends.

475 out of 597

Jim

on

November 14, 2013

Location: Riverside, Ca

I just purchased this system from Costco. I wasn't expecting a whole lot from this system as far as seeing past my front yard. Before installation, I hooked up the cameras and monitored the mounting locations on the television while it was dark. I also have two LED motion detector flood lights installed to light up the driveway and front yard. The box stated the distance was 135 ft during daylight and 95 ft at night. During the test I was able to see my entire front yard and across the street to the mailboxes very clearly and with the ability to identify someone walking by. I was also able to see as far away as 800 ft, but not able to identify someone. Installation is very easy as is the hook up. I have it connected to my television and through the internet. No issues. This system has exceeded my expectations by far, and I have big expectations when I buy electronics. I would most definitely purchase again and recommend this to anyone I know.

476 out of 597

nabil

on

November 13, 2013

Location: mississauga

easy to operate ,i was scared to buy it but now i advice every body dont be scared ,quality of picture is great ,i am enjoying the ptz camera came with it ,good value for the money.to install the ptz camera ,read carefully the instructon booklet came with it , bought it from costco on sale ..

477 out of 597

Chris

on

November 13, 2013

Location: Los Angeles

I purchased this system at Costco. The DVR was not powering on so I returned the system and exchanged it for a new one. I tested the cameras and DVR before installing and everything worked perfectly. I was impressed by the clear picture and night vision capabilities. I had a friend help me install the cameras since running the wires is much easier with two people.

The most surprising and impressive thing about this system is the ease of establishing the wireless access. Literally, I attached the Ethernet cable and downloaded the iTunes app. Then all I did was scan the bar code on the DVR and it connected instantly. I could not believe how easy the remote access was. I have AT&T DLS and the picture is clear and shows images in real time without buffering.

This is a great system for the price and I have no regrets about this purchase.

478 out of 597

Tyler

on

November 12, 2013

Location: Utah

I purchased the eight camera system from Costco last month for my business. Setup is super easy! Remote connectivity is excellent; I have used it with a PC, Mac, Android and iOS. All work perfectly. It's very easy to navigate the menu to personalize recording schedules, resolution settings, view playback, etc. I definitely recommend this system!

479 out of 597

Victor

on

November 12, 2013

Location: Los Angeles

Great Deal and a higher sense of security. I really like this system! It's great for ensuring you have a 24/7 visual of your home from anywhere in the world. I feel more comfortable leaving my home for work or vacation knowing that I can view my house. It's like having a guard watch your home! It was a easy set-up because I wanted my wires to be hidden and clearly out of site (well I had someone install it for me but I set it up and connected it to my TV and programmed the cameras). I love that I am able to view EASILY from my cell phone, tablet and computer when I am away; then when I am at home I can view it on my TV. I highly recommend this product and three people at my work purchased this system for their home as well. I received a great price from Costco. The one challenging I am having is setting up the email and finding out how to record. The system is a little more complicated than I thought. I will have to call in for support as I would like to receive emails when camera activity occurs. This is a great product and I am sure you will be satisfied with this product. My only regret is that I didn't purchase it sooner.

480 out of 597

John R

on

November 11, 2013

Location: SD, CA

Stratus connectivity was just as advertised. Using the system with my Mac

481 out of 597

don

on

November 11, 2013

Location: mooresville nc

awesome system well worth the money and peace of mind!!
Thanks for everything the system offers....

482 out of 597

EvasDiner

on

November 11, 2013

Location: Oroville, WA

Great system, easy to set up

483 out of 597

don

on

November 11, 2013

Location: nc

awesome system would highly recommend for all folks for peace of mind
Thanks for all the excellent help

484 out of 597

Jerry M

on

November 11, 2013

Location: Naples, Florida

Great system, easy remote setup, good picture quality. Ive been really please with this unit, its packed with great features. Playback is a easy, motion detection with email setup was easy too.. I would recommend this to anyone!

485 out of 597

Happy Daddy

on

November 11, 2013

Location: Washington DC

Works nice. I'd buy it twice.

486 out of 597

Chris A

on

November 9, 2013

Location: Rancho cucamonga, CA

I paid $399 through a deal at Costco. Had to return 4 of the camera's due to cracks in the plastic. Looked like a manufacturing problem to me. Installation was quite easy and the DVR booted up and I got instant video. Was not real excited about the quality of the resolution. I had one camera pointed at a parking area 15 feet away and could not read a license number even after trying to resolve resolution and display problems using the DVR. The other issue I have is connecting over the internet. I think they have a poor quality server as I can only get remote access during early morning or later evening hours. Customer service is a pain. I was told the wait would be an hour and hung right up. Eventually solved the problem on my own. I do like the features available such as recording only when there is motion sensed and the ease of playback, search, and backup.

487 out of 597

Ken

on

November 9, 2013

Location: Lake forest ,Ca

Just had my Lorex security cameras install this week. I am so happy they way it I turned out. I can now watch my property when I am away on my IPad and Smart Phone. Last evening was out with friends and checked on my new puppy with my Apple smart phone. My friends were amazed and were going to see about getting one also. I purchased the eight camera system and installed seven cameras. At night I could not believe how clear everything was with the night vision. So far I am very impressed with the Lorex System.

488 out of 597

DJM

on

November 8, 2013

Location: Canada

Pros: small and compact DVR,
easy internet set-up with Stratus Client
quiet and cool running hard drive

Cons: Expensive
To use mouse have to be within 4 ft. of DVR, would like to see wireless mouse
Found a little tricky to set-up motion detect no big problem though
Remote control for 8 channel far to basic, would like to have more options like the 16
channel DVR

489 out of 597

pleeman

on

November 7, 2013

Location: chicago il

nice product, great price.

hd model is better but picture quality is very reasonable.

Easy connection to my smart phone and pc.

Happy to get it.

490 out of 597

RiderPride89

on

November 7, 2013

Location: Regina, Sk

This system is unbelievably easy to set up and use; I have never used one of these systems in the past and was concerned that I wouldn't know how to set it up or be able to check it over my iPhone or computer. I also had to call customer service and they helped me with anything I needed. Great value overall!

491 out of 597

DS

on

November 7, 2013

Location: Lemoore CA

Just installed last week , all seven cameras work great, except one missing night vision function. overall performance is very good, so far we only use for security function locally. I highly recommend for any one who wants to install himself .

492 out of 597

kenny

on

November 7, 2013

Location: charlotte

Installed and had it running in about 15 mins Now review cameras from laptop and cell phones even my kids check on us Thanks lorex

493 out of 597

Dave

on

November 6, 2013

Location: Los Angeles

Bought from CostCo, 12+1 camera LH-150 system

PROS:
-QUICK delivery
-Very easy hardware install,
-Amazingly easy to connect from smart phone/PC
-Good (not great) live view image quality,
-Remote playback has a nice time-line zoom feature during which goes down to 5 minute intervals which our old system didn't do, so it is very easy to find a specific time to watch.

CONS:
-Wait times for Tech support is REALLY long.
-Recording playback is choppy once HDD full.
-Can only playback 4 cameras at a time
-Recording frame rate / bit rate HIGHLY dependent on # of attached cameras (ie: needs a faster/multiple processor to record video at 960H, 30 fps for ALL attached cameras)
-Was expecting 30fps/camera video recording, but system can't handle such load. Had to drop to 14 fps / camera, and recorded image quality doesn't appear to be sparklingly clear on attached 32" HDMI TV during playback. Will have to try downloading the video stream to a PC and see if it looks better.
-Motion sensor activated recording is OK, not great, even with sensitivity increased to maximum, sometimes it doesn't record even with people walking by in plain view of the camera.
-Motion sensor activated recording doesn't pre-record before sensor is tripped, so you get to see what happens AFTER the motion sets off the recording, and not the 5-10 seconds BEFORE until the motion sets off the sensor. (QSEE, our old DVR (also bought from CostCo) had this feature)


Even with these drawbacks, I WOULD RECOMMEND this system purely for the fact that setting up remotely viewing is SO DARN EASY.

494 out of 597

Jack

on

November 6, 2013

Location: Manchester, NH

i HAVEN'T SET UP MY SYSTEM YET BUT I HAVE TRIED TO CALL TECH SUPPORT. THE FIRST TIME I WAITED 55 MINUTES, 25 SECONDS WITHIOUT ANY PERSON EVER ANSWERING. THE SECOND TIME I GOT A RECORDING THAT MY WAIT WOULD BE OVER ONE HOUR. THIS IS THE WORST TECH SUPPORT WAITING THAT I HAVE EVER ENCOUNTERED. IF I EVER AM ABLE TO GET THE SYSTEM WORKING I WILL TRY TO RATE IT AGAIN.

495 out of 597

carmichael

on

November 6, 2013

Location: whittier

having trouble getting. on line

496 out of 597

Buro

on

November 5, 2013

Location: Leesburg

good product

497 out of 597

Mary Jane

on

November 5, 2013

Location: Home

This complete system is a great value. The 960h cameras allow terrific line of sight and a clear picture day and night. The software takes a little time to get use to, but that is to be expected. The cameras are a little sensitive even at the lowest settings but the control through the software allows you the ability to adjust, giving you a large amount of useable time on the 1TB HDD. Probably the best bang for the buck.

498 out of 597

MC

on

November 5, 2013

Location: Seattle WA

If you plan on buying a system from Lorex, know upfront that you will not get good customer service period. Buyer be warned.

I purchased a system from Costco and had an issue with a camera and opened a ticket asking for someone to contact me as I waited on hold for over 30 minutes and was not going to wait all day for someone to answer my call. NO ONE CONTACTED ME, but you sent me another camera that I now don't need as I sat there for hours diagnosing my problem and found it wasn't the camera.

Lorex is not providing the support needed. I asked for contact to help me diagnose the issue and no one did that. Then you sent me something I don't need and now will have to send it back otherwise you'll want to charge me for it even though I didn't ask for it in the first place.

This is truly not acceptable and will likely return it to Costco and get a Q-See system; maybe I'll get support there.

499 out of 597

Wade S

on

November 5, 2013

Location: Oceanside, CA.

I purchased this product to monitor outside of my home. The hardware installation was not difficult . The 60' cables provided are cheaply made. Due to the distance of 3 cameras I had to purchase higher quality 100' cables(an extra $90). Once the hardware was installed the cameras have a decent quality both during the day and at night. Recording, playback, and operation of the stand alone unit worked as described. The problem is with connecting over the internet. I have followed ever quick reference guide, read the manual on networking and port forwarding, and also watched most of the you tube videos and still no luck. First attempt with calling customer service resulted being on hold for 67 minutes and because it was their closing time the call dropped. Second attempt is occurring while I type . So far I have been on hold for 39 minutes. Another option I tried was submitting technical support tickets. I have completed that twice and no one has called.

Knowing what I would have to go through, I would DEFINITELY know purchase this product again.

500 out of 597

disillusioned

on

November 5, 2013

Location: San Diego

The other day I tried to call technical support, but could not get through after waiting on hold for an hour. I am simply trying to perform a Firmware upgrade, as the manuals maintain this is imperative. In ?Advanced? menu in ?Maintain? tab, ?Firmware upgrade? tab expects firmware to be upgraded from USB; however, there is no ?Firmware upgrade? download file under www.lorextechnology.com that I could find. I also clicked "Detect" to check for firmware upgrade manually in ?Advanced? menu in ?Auto Upgrade? tab, and received message ?latest version not found?. I then used www.lorextechnology.com to create a ticket with technical support, and was told that if my dvr has not asked me to do a firmware upgrade, then I have the latest firmware. I was never told by the technical support ticket whether Firmware upgrades can be done by USB as the dvr seems to suggest. In addition, I still do not know whether my Firmware is really upgraded, since the dvr never told me this. Instead I got the message ?latest version not found? which suggests that there is a newer version, contrary to what I was told by the technical support ticket. I am still struggling after more than a week to get the system to work properly. I plan to continue to struggle to get the system to work -- I get a headache just thinking about it.

501 out of 597

MLC

on

November 5, 2013

Location: Tacoma WA

After waiting for 30 minutes they redirected my phone call to someone who doesn't understand english and had to read from a script. It is very disappointing that this is the best the company has to offer.

502 out of 597

REED

on

November 4, 2013

Location: HARRISBURG, PA

I installed a 16 camera system in less than 15 hours including running 3200 feet of wire. I found the instructions to be very helpful and tech support was fantastic when I got stuck because I am technologically clueless.
I was afraid a 16 camera system for $999 from Costco.com would not do the job, but I have been pleasantly surprised and I will be buying 3 more systems for some of my other businesses.
I spent thousands for a 4 camera system several years ago that never did work properly. The LOREX Stratus Connectivity works just as advertised - amazing!
GREAT QUALITY and a GREAT VALUE.

503 out of 597

Juraj M

on

November 4, 2013

Location: Jackson Hole

As always Lorex systems are pretty easy to configure including the lorexddns.

504 out of 597

LauraSmigi

on

November 4, 2013

Location: Albuquerque

We purchased this security camera system and installed it this past weekend at our home. I was surprised at the ease of installation. My husband and a friend physically installed the cameras and ran the cables. I'm somewhat a techie and found it relatively easy to install the software, boot up the DVR and sync both my phone and iPad as well as my husband's. The resolution on the camera images is quite good and the features seem easy to use. I would recommend this for an affordable home security system that can be monitored from anywhere.

505 out of 597

rboopala

on

November 3, 2013

Location: South Brunswick,NJ

Bought this camera at Costco and got it installed from installer.net, this product takes great quality pictures and easy to setup and view via Smart Phone/iPad. The playback very simple and it is easy to review a specific day and time.

506 out of 597

Rreyes

on

November 3, 2013

Location: El Paso Texas

I purchased the Lorex LH150 eco4, and instead I got the eco3. I had it professionally installed, followed every instruction and after doing the "required upgrade to the system to the latest firmware version." I basically have 8 eight cameras up, wires running in the attic, down the walls and a DVR that does not work anymore. I get to look at a Logo of LOREX on my screen. I cant view the cameras by phone or by pc and Lorex is closed during the week. I have been up all night trying to find a solution to the problem and I even went and got a new wi fi router. I am speechless. I called Costco's Concierge service at 6:00 am my time and basically got laughed at. I have never been more upset about a product in my life. Antonio, one of the managers was so rude, I had to tell him I did not appreciate his sarcasm and attitude. How does a company not understand that when we try to protect our homes, our families... I have been robed two times in the past few months. All I was hoping for was a little more respect and a better quality system. $400.00 to buy, and another $400.00 to install. And for what? For an update malfunction to mess up the whole system. There is no reset button on this thing, and I was told that I would have to return the entire system. I asked I was going to be reimbursed to for the installation. I had to hang up because the rudeness that followed that question was too much. I do not recommend this product to anyone.. And for those that had a good experience, you are one of the lucky ones. I hope no one ever has to go through what I have been going through. I just wish I could give this product, Lorex, and Costco zero stars. Never again...

507 out of 597

jeffandeva

on

November 3, 2013

Location: Arlington, tx

We have been very pleased with our Lorex home security system. The video is great quality and easy to see on our iPad and iPhones. We are so glad we made this purchase. Only con is that you have to wait a minimum of 20 minutes to get a technical support person on the phone. Once they're on the phone, they are very helpful.

508 out of 597

ric

on

November 3, 2013

Location: NorCal

easy installation, great reception, iphone app is easy to use, overall this product meets my expectation except for the ddns part since i'm still having problems logging in to my supposedly unique website.

509 out of 597

lilit

on

November 2, 2013

Location: Oregon

After our home was burglarized, we put in a security system. We bought the Lorex camera security system at Costco, for a very reasonable price, and had the security company that did our alarm system, install the cameras. I love being able to just look at the monitor instead of running to every window to see what is going on outside. I also connected on my ipad so that when I'm away from home I can still monitor our home. We are very happy with our purchase!

510 out of 597

MIKE

on

November 2, 2013

Location: HAWAII

Nice features great video resolution.I like the online viewing capability but it was a little difficult to setup. Overall a Great buy

511 out of 597

Bob

on

November 2, 2013

Location: Pennsylvania

So far so good...picture quality fine considering the price. Works well, it's easy to set up and the way you connect with smart phone it really great.

512 out of 597

Dennis

on

November 2, 2013

Location: Lincoln, California

Do not use InstallerNet to install your Lorex system. They are not accredited by the Better Business Bureau, they provide misleading and incorrect information to customers on the phone, and they do not return phone calls in a timely manner. You'll be better off finding a good local electrician. Lorex includes a referral to InstallerNet in their packaging of their products, but like Lorex, you'll be very lucky to get any real good, accurate help when you try to contact them. If you can ever reach anyone. Both companies will put you on hold an average of 45 minutes. If they transfer you to someone else, like tech support, it will be another 45 minutes. Horrible customer service. Don't know how they stay in business.

513 out of 597

Robert

on

November 1, 2013

Location: Kokomo, IN

I received my Lorex Eco4 Surveillance system a few days ago. I initially had difficulty setting up my android tablet to receive the live video link. After working out the kinks, this feature now works great. I also had difficulty setting up the email notification service. After many failures, I had to google a solution. I finally had to set up this notification with my Comcast server info. Now it works great. I can now receive motion alerts and a snapshot on my Windows phone and the Android tablet. Overall, I am very happy with the system. It seems to be working flawlessly now. I don't think the system has the capability, but I would like to be able to save the motion alert video to another source in case of the theft of my computer and the Lorex DVR.

514 out of 597

Robert

on

November 1, 2013

Location: Kokomo, IN

I received my Lorex Eco4 Surveillance system a few days ago. I initially had difficulty setting up my android tablet to receive the live video link. After working out the kinks, this feature now works great. I also had difficulty setting up the email notification service. After many failures, I had to google a solution. I finally had to set up this notification with my Comcast server info. Now it works great. I can now receive motion alerts and a snapshot on my Windows phone and the Android tablet. Overall, I am very happy with the system. It seems to be working flawlessly now. I don't think the system has the capability, but I would like to be able to save the motion alert video to another source in case of the theft of my computer and the Lorex DVR.

515 out of 597

Dee

on

November 1, 2013

Location: Nj

Picture quality is excellent!!! However, customer service hold time is horrible!!! One of the cameras was defective ANSI was on hold for 1hr & 55 min just to talk to technical support. They created a ticket number but since it was a return issue they had to transfer me to a supervisor, which put me on hold for another 1/2 hr. after all this the solution was to send the one camera and cable back to Lorex. My system was installed by an electrician and is wired through the walls of the house and the siding. Now this involves taking down the one camera, which will leave an open space on the outside of the house until the new one returns. They need to change their return policy as other companies send you the product and if the defective one is not sent back in a timely manner the customer will be charged. This would make more sense because you can take the defective one down and put the replacement camera up all in one shot. Now my electrician has to come out on two separate occasions, which is costing me more money in the long run. Great system provided nothing is defective and you don't have to return anything. If so good luck.

516 out of 597

Jim B

on

November 1, 2013

Location: Horntown, Virginia

I purchased this product to remotely monitor my second home. The hardest part of the install was definitely running of the wires from the cameras to the DVR which was to be expected. I have only just begun to explore the capabilities of the system as I live 4 hours away from the unit. Unfortunately the only option I had for High Speed Internet at my second home was Satellite, which I bought just for this camera install. As of know I am not impressed with the connection the satellite has given me as far as accessing my cameras, it has been touch and go since I have gotten home. I am hoping I can figure it out next weekend maybe with the help of Lorex when I get down there to troubleshoot it. Anyways as far as the setup of the cameras and the ease of connectivity setup was immensely easy, the clarity is excellant for the price and the PTZ camera is like a new toy for the big boy.

517 out of 597

Dennis

on

November 1, 2013

Location: Califonria

DON'T BUY LOREX SECURITY CAMERA SYSTEMS!!!!! Their equipment may be OK, but you will not get ANY service from them. First, DON'T USE INSTALLNET for the installation!!!!! When I called them to install the Lorex, they told me the Lorex security system DOES NOT WORK WITH A MAC!!!! I've spent HOURS on hold to get thru to Lorex. When I finally do, they are NO HELP or hang up. I haven't even taken my system out of the box yet! I'm on hold right now using 2 phones to try to get thru to Lorex. Unbelieveable they are still in business. If things are this bad and I haven't even taken the system out of the box, imagine what service I'll get if there is a big problem. I assume this company is poorly managed and may be a "fly by night" operation. I think I'm going to return this system to Costco and get another company's security camera system.

518 out of 597

Kip

on

November 1, 2013

Location: Chicago

Install was easy. iPhone app was easy to run. Still trying to get notifications to work. Overall a good product for the money.

519 out of 597

P

on

November 1, 2013

Location: MI

I bought the 8 camera system last month. I took my time installing it correctly. The installation was very easy and the picture quality is quite good, both during the day and using IR at night. The ability to monitor the system remotely and playback recordings via my smartphone and/ or pc is fantastic. The playback option is very simple to use, and can be reviewed for a specific day and time.
On one occasion I had to contact the support staff to figure out why 2 of the cameras would not work. It took a long hold time (35-40 minutes) before anyone would answer. So, I contacted them via email and opened a problem ticket. The issue was with 2 sets of cables which were promptly replaced and were able to help quickly resolve my issue.
Although I was a bit concerned about support, post purchase, because of the long hold times, Lorex quickly covered the cables mentioned above under warranty. I would have returned the system to Costco if it were not for the responsive support service. This leaves me with a comfortable feeling that if there are any issues over the next year, the system will be covered under warranty.

It is a great product, with a relatively quick response time to service concerns. I would recommend purchasing a Lorex camera system. Priced great for a great product.

520 out of 597

mark

on

November 1, 2013

Location: jacksonville

Unit didn't work, returned back to Costco and exchanged for another one. Costco is great, Lorex... we'll see.

521 out of 597

3700

on

October 31, 2013

Location: Bedroom

Good product with a good price. A Lot of features. Good step by step instructions. The clarity of the cameras day/night is good

522 out of 597

Kyle

on

October 31, 2013

Location: McKinney,TX

Purchased system. Very easy to install and set up. All cameras very clear.
Wished some of the cords were longer for the cameras or could be spliced together.
Could not use the remote feature due to lack of Hard connect to internet. Wished system could work with a Hotspot internet in a remote area.

523 out of 597

Happy Camper

on

October 31, 2013

Location: Los Angeles

Purchased the ECO4 Series Security DVR with 960H Recording and Stratus Connectivity from Costco. Arrived in 2 days. The set up of the DVR was remarkably simple and fast. I have the cameras showing on monitors in my office and bedroom as well as on my iPhone. This product is awesome in all respects. The 960 cameras give detailed brilliant pictures in the daylight and the infrared is extremely powerful at night. The only problem with this set up is handling the wires from the cameras to the DRV. That is my problem not a Lorex Problem.

524 out of 597

JMH

on

October 31, 2013

Location: MIAMI

WE PURCHASED THIS SURVEILLANCE SYSTEM FROM COSTCO BECAUSE IT WAS ON SALE. WE WERE VERY SUPRISED TO FIND THAT THIS PRODUCT HAS MORE THAN WE THOUGHT WITH THEIR SOFTWARE INSTALLATION LIKE MOTION DETECTION, DMAIL, NOTIFICATION AND MANY OTHER FEATURES. WE ARE STILL ON OVERLOAD TRYING TO GET TO KNOW THE SYSTEM...

AGAIN, WE ARE EXTREMELY SATISFIED AND SURPRISED WITH OUR NEW SURVEILLANCE SYSTEM. WE WERE GOING TO BUY A SYSTEM RECOMMENDED BY OUR INSTALLER, BUT OPTED TO GET THE LOREX ECO4 SERIES ...OUR ALARM INSTALLER WAS VERY INPRESSED WITH THE CLARITY OF ALL THE CAMERAS AND THEIR RESOLUTIONS. WE FOUND TECH SUPPORT AMAZINGLY HELPFUL IN COMPLETETING THE SOFTWWARE INSTALLATION...WE ARE STILL TESTING ALL THE FEATURES LIKE NETWORKING REMOTE AND HAVING AN EMAIL SENT...+
+WE HIGHLY RECOMMEND THIS PRODCUT!!!

525 out of 597

GJW

on

October 31, 2013

Location: Quebec, Canada

I am impressed with the image quality and the way to install it.
I had a great service with my question to the phone support at LOREX.
Great buy!

526 out of 597

Mike

on

October 31, 2013

Location: Jacksonville FL

I bought my 8 camera system at Costco to monitor my home. Installation was easy. The hardest part was determining where to mount the cameras and running cable. One camera at a time until they were all installed. I completed this over a period of 3 days after work. Setting up the DVR was simple, nothing complicated. There's probably a few settings on the DVR that I will need to determine with time. Setting up remote monitoring for my Android phone and IPad was simple. Just follow the directions. I can sit at work, or anywhere there's an internet connection and monitor all my cameras live. This is an awesome feature when you're out of town. I called Lorex prior to buying the system to see how long it would take to talk to someone. My wait time was a little over 30minutes. Lorex will sell more systems if they can shorten the average wait time. Most people get frustrated with even the best products if they have to wait a long time for support. After buying the system, I called Tech Support, it took 20 minutes. Tech support was good, solved my questions quickly, and very helpful. Overall, I'm satisfied with my system. I have owned this system for one week, I feel confident that it will preform as expected for many years.

527 out of 597

Ragaie Barsoum

on

October 30, 2013

Location: Colorado Springs,CO

I purchased this product on October 2013, the installation was very easy, clear picture very good tech support

528 out of 597

Juan Jose A.

on

October 30, 2013

Location: Sun Valley, CA

It's easy to install the cameras and DVR and configure the devices to remote monitoring the cameras because everything about this is explained in the quick guides or in the webpages PDF's or videos; I specially liked the feature to read a QR code to configure the app in my mobile phone to see the DVR remotely, it just plain easy to do, just one minute and you can see the cameras from everywhere.
The quality of the cameras was great, the video quality was better that expected in the day for the price and the night mode is also great in distance and resolution, I will recommend this cameras and DVR system to my friends.

529 out of 597

Bill C

on

October 29, 2013

Location: Burbank, CA

What an excellent value! Installation was fairly easy and the Stratus link using the QR code worked flawlessly. Was up and watching the cameras in my iPad via the internet in a matter or minutes. Although not all the fast forward/reverse functionality works with the iPad, the live view and ability to view recordings is adequate. The motion detection took a little time to tweak the setup so that I do not get too many false alarms - squirrels and larger insects will sometime cause a motion alerts. I did have little trouble getting the e-mail alerts working, but customer service advised me that I needed to set up a DDNS account in addition to my Stratus link and that now works quite well also. All in all, a great system - very satisfied.

530 out of 597

paigeky

on

October 29, 2013

Location: Jenkins Ky

My mouse doesn't work, neither does the remote control..and I can't get through to Lorex, so it seems I have bought something not worth the money I paid for it...They need better customer service ...and technical service sucks...

531 out of 597

Arly

on

October 29, 2013

Location: Ottawa, Canada

Purchased this system at costco. I had a previous Lorex system that stopped working. Costco credited the purchase and I bought this one. It was soooo simple and quick to setup on my IPAD. It was as advertised...3 simple steps. It took me longer to undo the packaging than to set up and watch live. The PTZ camera works great but only during the day. I have no lights outside at night. If I did, the picture would be visible. The other cameras work great and are clearly visible in total darkness. I am having trouble with learning the remote access controls for the PTZ. They are not as worker friendly. Also, I may need tech support to access it by PC. Overall, great system.

532 out of 597

Doug

on

October 29, 2013

Location: Saskatchewan, Canada

The Lorex Camera system was easy to install , enjoy the remote viewing from computor, I Phone or I Pad. everything was straight forword working good.

533 out of 597

ocarroll

on

October 28, 2013

Location: Washington DC

Fantastic system. Worked perfectly!! Going back to purchase second system for the vacation home. Also plan to purchase the PTZ camera to add to this system in replacement of one of the static cameras. Just love being able to check the house from my iPhone or iPad while on the go. The night vision works well also.

534 out of 597

charlesgm

on

October 28, 2013

Location: Pensacola, Florida

I was very impressed with how easy the installation was. It worked immediately! And hooking up the system was so simples. I downloaded the software to my laptop and was connected to the system in minutes -something I had spent days trying to do with my previous system (a competitor's system). The only problem I experienced was when I tried to connect with my phone, an Android cell phone. For some reason it was incompatable.
I would highly reccomend it!

535 out of 597

john s

on

October 28, 2013

Location: boise

simple enough setup. Images when blown up to full screen are not as clear as I would like, but they are OK.

536 out of 597

qx

on

October 28, 2013

Location: US

I purchased this product (Includes 8 weatherproof 960H cameras) from Costco. The installation was easy and the picture quality is good, both during the day and night. But I had problem to set up email alerts. I tried every setting what are mentioned in ?how to set up email notification?? document, but email alerts still does not work. Then I called technical support. After technical support checked my system, he told me that I may need to set up DDNS in order to make email work. I asked DDNS is optional for this model to view, and I already can view in iphone, why I need to set up DDNS. He said email alerts may not work for some routers, and DDNS may help for email alerts. After setting up DDNS, email alerts work. If it is true that customers have to set up DDNS in order to make email alerts work for some routers, then Lorex document should mention this. This is why I give four points for this review.

537 out of 597

qx

on

October 28, 2013

Location: US

I purchased this product (Includes 8 weatherproof 960H cameras) from Costco. The installation was easy and the picture quality is good, both during the day and night. But I had problem to set up email alerts. I tried every setting what are mentioned in ?how to set up email notification?? document, but email alerts still does not work. Then I called technical support. After technical support checked my system, he told me that I may need to set up DDNS in order to make email work. I asked DDNS is optional for this model to view, and I already can view in iphone, why I need to set up DDNS. He said email alerts may not work for some routers, and DDNS may help for email alerts. After setting up DDNS, email alerts work. If it is true that customers have to set up DDNS in order to make email alerts work for some routers, then Lorex document should mention this. This is why I give four points for this review.

538 out of 597

bull

on

October 28, 2013

Location: elizabethton tn

I purchased the lorex ECO4 LH150 series camera video system. The installation directions seem very simple. However when I got to the installation to down load the client software for pc it would not let me go any further. When I went to client software for pc it sent me to a site that sells items. I registered my equipment etc. It gave me no information if it was registered or not. It just stopped, I called technology support and have yet to get an answer over 25 minutes wait. .I don't consider this good service. I am still waiting to figure out some way to get this system work through my pc!!!!! I doubt you will print this for your reviews.

539 out of 597

MC

on

October 28, 2013

Location: Seattle, WA

Bought the LH150-Series at Costco for home use. I am pretty technically inclined and have to say that installation is really not 30 minutes like the box says, unless you've done this before and know exactly what to do. It wasn't hard per say, but it wasn't a breeze either. As of this minute I've been on hold waiting for technical support for 20+ minutes and read that some people waited 40 minutes (I won't wait and will likely hang up if I finish this review and they still don't answer. I may just have to return the system if I can't get support; this alone is not really acceptable when I'm having an issue with installation.

I hooked up 5 cameras of the 8 and I noticed that last night one of them records all grainy where the others don't; so I obviously have 1 camera of the 8 that's bad and it's brand new. I like the remote viewing although it doesn't work on my Acer A500 tablet which I wish it did. It does work on my phone, so I guess that will have to do.

There's no way to delete individual files from the hard drive that I could find and that makes no sense. I managed my way through watching recordings and it seems to record fine, although night certainly won't give me a license plate or a face unless they stick there face right in front of the camera. My issues are that I have 1 camera that already doesn't work at night and many of the settings you can tweak have no explanation even in the manual as to what the settings are; so what's the point of having the option to change things but not know what you're changing and what that does.

In short, the price was right but I don't know with a lack of support that I can keep this system that already has an issue that I can't get support for.

TECH SUPPORT - PLEASE CONTACT ME TO FIX MY ISSUE!

Okay, have been on hold now for nearly 30 minutes and I think that's long enough....don't you?

540 out of 597

Richard

on

October 28, 2013

Location: Collierville, TN

So far I am very happy with the unit. I have not been able to get it to work on my office computer. I called my IT department and they told me everything was approved and accessible. But it still will not connect to my home network.

541 out of 597

Cyrax Dalhsim

on

October 28, 2013

Location: Memphis, TN

I just had the Lorex system installed and I love it. I'm still learning it and I would recommend it to anyone looking for a survallance system. I looked at Samsung and other brands of camera systems and none came close to the quality of the Lorex. I got a 8channel system for what most companies charge for a 4 channel system. I also like the fact that you can use the Lorex App to view your system right on your smartphone. Great System.

542 out of 597

BigJim

on

October 28, 2013

Location: Atlanta

I am very please with the unit. I was surpised to find out that the cameras are in color. They turn to black and white at night. The ability to record at night is fantastic. The picture quakity is great. The instructions were fairly clear. The stratus connectivity is super easy, so you can see your system on your phone or the internet very easy.

The only thing I did not like was the intial setup, not being able to use a keyboard. You have to set up the system when you first get it, and you need to use the "pick the letter system", in order to enter information. Lorex gives you a remote, but I still have not figure how to tab from one field to another.

The installation that is recommended is a rip off. I found a local installation guy who did the installtion for a third of the price.

Other then that this is a great system. I am still working on how to ftp the recordings to a server.

543 out of 597

Yogidang

on

October 27, 2013

Location: Southern Cali

Camera was way better than I expected. The night views was clear as though it was day time. Installation was easy, though I did have to get help running the cables. I have my dvr set in a room without a Ethernet cable so I haven't been able to set up remote view yet. Wish it came with wifi. One other complaint is I wish it came with a physical manual instead of the cd. All in all I do recommend this product.

544 out of 597

Cholla Home

on

October 27, 2013

Location: Cholla Bay

Trying to hookup.

545 out of 597

Ray

on

October 27, 2013

Location: Texas,USA

Great product. Hard to program, but finally worked.Very pleased with system now.

546 out of 597

PatL

on

October 26, 2013

Location: Ca

System works as advertized.Great price on a 8 channel with 8 camera system. Motion is too sensitive in that I ended up turning on one pixel block and setting it on "1" to keep it from triggering (for the most part). Still triggers when the light changes from color to B/W. Software set up is OK, Not bad especially given all the setting options that are nice to have. The "Copy settings" feature is nice so that when you set up 1 channel you can copy it yo others. Email notifications worked only on my Gmail account after I couldn't get it to work on the "default" Lorex account or my Cox account. Overall would definitely recommend the system to someone looking for a good value basic system

547 out of 597

chakemco

on

October 26, 2013

Location: Anaheim, CA

Great system with excellent video quality both day and night. 1TB drive allows for storage of substantial video content. The ability to view remotely via my Android phone is a huge advantage. the only drawback to the package I purchased is the need to purchase extension and power accessories for all 8 cameras. Overall, it's an awesome system.

548 out of 597

dougsoup

on

October 26, 2013

Location: San jose

Awesome product! Easy set up and the picture looks great from your phone.
Camera is great sharp picture,

549 out of 597

Hiep D.

on

October 26, 2013

Location: Sugar Land, TX

Cameras work great, good system, remote connection was so easy.

550 out of 597

cty_esc_viewing

on

October 25, 2013

Location: ca

After reading some reviews I was prepared for a difficult time with setting these cameras up on a network and iphone. I had no problems getting the system on the network and to show the live feed to my iphone and it was reasonably quick too. The menu's and app are a little clunky but I can get what I need from the system.

551 out of 597

Ron

on

October 24, 2013

Location: Puyallup, Wa

I purchased this system from Costco based on a friends recommendation. I was surprised by the great quality pictures it recorded. It has a lot of features considering the price. I only wish it has a User's Manual that talks about setting up the remote setting and other features you find within the system.

552 out of 597

hikerman

on

October 24, 2013

Location: Delaware

The system was extremely easy to set up. I was viewing my cameras on line within 15 minutes of starting up unit. The cameras have fantastic night vision
Technical support was great. I had problems using setup disc but tech service had me running in a few minutes

553 out of 597

Steve

on

October 24, 2013

Location: Indiana

With the exception of one of my camera's not working out of the box, the system has proved easy to set up. I had a long wait for a "level two" technician, 45 minutes prior to having to hang up. On my second call, much better! I received help on getting another camera as well as hooking to the internet. Very easy!

554 out of 597

Gadgetman

on

October 23, 2013

Location: Eugene, OR

Cameras are great, very vivid color! Tech help was great! I need a little help connecting to the web and smartphone. They had me up and running in no time

555 out of 597

dave

on

October 23, 2013

Location: georgia

installed system from costco. had to use costco support to get help. Lorex put me on hold for 45 minutes and finally hung up. Lorex service support really sucks. I hope I never have a real bad problem.If that happens I guess it will go into the trash and I'll get a security system from a company that cares for customers after the sale. Very disappointed with Lorex service.

556 out of 597

SLO

on

October 23, 2013

Location: Central Coast, CA

Garbage product and even worse Tech support!

557 out of 597

Mooch

on

October 23, 2013

Location: Maryland

I am not one to spend.....i am a saver.
when I researcched security systems I could monitor myself the choices were overwhelming.
I almost gave up my search until I discovered LOREX.
The system had a easy set up even I couldn't mess it up but I tried. It was really simple. I am happy with my purchase and feel secure.
Thank you LOREX........

558 out of 597

Paul

on

October 23, 2013

Location: Mississauga,On

I recently purchased the Lorex LH-150 system.
I have never owned a previous DVR system before so this was all new to me.
After running all the wires to my camera's and connecting them up to my DVR, I then loaded the client software on my home computer and was connected to my DVR.
Setting up the system was very EASY!!

I did run into a hurdle in setting up my DDNS on my DVR to work.
I called the Lorex tech support group and after 5 minutes with remote support it was all setup and working like a charm.

I would highly recomend this system to any of my friends.
I really enjoy the fact that i can see everything around my house outside and it is all recording making my wife and I feel very safe.

559 out of 597

Peter Y

on

October 23, 2013

Location: LA, CA

Great product when working properly. Easy installation and great app to monitor from my iphones, ipads, Nexus, imac and pc. Great features for customizing each camera's performance.

My mouse and buttons on front of DVR tend to stop working from time to time and is corrected by unplugging the system for 60 seconds. Also, the settings for motion and alarm have reset to the defaults a couple of times since I purchased the system 1 month ago.

560 out of 597

TexVett

on

October 22, 2013

Location: Celina

Have yet to complete a total install. Hooked up a couple of cameras to play around with. I really like the system. I think it will do great for home security. I have yet to figure out how to remote view using my PC. Downloaded the port forwarding software even though the instructions said I did not have to, but the instructions do not tell you how to remote view fom another PC because it uses Stratus Connectivety. Very confusing. Gave up on this step for now.

We do not have smart phones so I was hoping to connect to the system from an outside PC. I'll work on that later once I get the system fully installed.

Other than that it's a great system at a great price.

561 out of 597

Watchum

on

October 22, 2013

Location: PA

Had a lower resolution system purchased in 2011. Upgraded cameras and this DVR. The first thing I noticed was I no longer hear a loud DVR fan sound, even at the lowest fan speed. I like the interface. I am connected to my old lower resolution cameras until I have time to install the new cameras. I temporary setup a new camera by the DVR. Very happy with the 700v camera. I am using the HDMI cable. It outputs a nice picture to the monitor.

My prior DVR was a touch screen system. This new DVR requires a mouse all the time. I really miss the touch screen DVR and would agree to a reasonable priced upgrade, if available.

I purchased a 24 inch Lorex 1080p monitor separately. The DVR puts out a nice picture to the monitor.

The new DVR and monitor will be located where I cannot keep a mouse connected all the time because it would look ridiculous with my clean looking wall mounted monitor.

Like others mentioned, having too often enter your username and password on mouse click screen is a pain and not easy to see.

I would recommend this DVR to anyone that can live without a touch screen supported DVR.

562 out of 597

JJ

on

October 21, 2013

Location: Montana

Purchased this system over the Swann based on the excellent reviews. We are very very pleased with it. Cameras are crisp and crystal clear at all times of day/night. Install time was much longer than they say but we wanted it to be perfect and having to crawl in and out of attic numerous times. We do have one camera that has poor clarity and is flickering rapidly at night from bright to dark so I hope warranty takes care of that issue or has a resolution as I just messaged them today about it. Reading other reviews, I'm sure they will take care of it without any problems. We would recommend this system to anyone. The price is right and it's an amazing system for the value. We purchased from Costco. The iPhone app could definitely use some work and I anticipate they will get the issues resolved with it. Love that I can view on my phone or any computer anywhere.

563 out of 597

stef ak

on

October 21, 2013

Location: ak

So i purchased this from Costco for the $399 deal and was very happy about the price. I tested the cameras and was happy with the quality of the picture for what I paid. Things then started going downhill in how happy I was with the software for the product and actually being able to view my cameras when set up the way I wanted them. I discovered that my imac computer which I bought in 2008 did not support the download for being able to view the camera's. This same problem occurred with my cell phone (HTC inspire) which is only two years old and still did not have an operating system to be able to download the app. I i've ordered the snow leopard system for my imac and was able to download an upgraded system wirelessly to my cell in order to download the app. So for my cell phone, I am able to view the cameras saved in the device manager in the app when using my wifi signal where I have the DVR connected. However, as soon as each camera pulled up on my phone, the picture would get instantly blurry and I could see nothing. The whole idea with this cloud system is so that we can view cameras remotely with our phone service, however, when I get on the app when using my phone internet provider, my cameras and device ID are not even remembered in the app on the phone and no matter how many times I re-enter the information, I can not get the cameras to send a signal to my phone. I am still waiting on my imac system update so I cant say if that will work or not yet. So far, I am not very happy with the ability to view the cameras remotely...I have purchased a router to plug into my imac and then purchased another router bridge to connect wirelessly to the initial router (because my DVR is too far away to plug into initial router by cable) and then have the DVR plugged into the bridge to get the signal. So far I have not been able to access my system remotely by phone at all and only able to see cameras for a split second by wifi. As many others have experienced, I spent an hour on hold waiting for customer service and then spent another hour on phone between rep and his supervisor trying to solve the issue and only was able to get them to say that it must be my phone that was at fault and needed a new phone. I didn't realize that when I bought this system, I had to spend hundreds more on the latest phones on the market along with the most up to date computer systems. Hopefully after I thrown enough money at it, this $400 system will work when ive spent $1000. If I can get my connectivity to work with my devices I will bump stars from 2 to 3, however do to the amount of updating im having to do, I dont think it deserves more than that. If it was able to adapt to more operating systems on phones and computers out there, I would have given it more stars.

564 out of 597

Betty

on

October 21, 2013

Location: Maryland

I purchased this product to monitor the outside of my home. The installation was easy and the picture quality is good, day and night.
I have called technical support twice, with over an hour wait each time. Level 1 has never been able to resolve the issue, and each time I have been transferred to Level 2 support ? with another wait on hold. Level 2 support has been very helpful and has resolved the issue both times.
I?m happy with the product, but not happy with the long wait time for technical support. They said it was because Costco was having a sale on the camera.

565 out of 597

"D" Man

on

October 21, 2013

Location: Manheim, pa

.Just purchased this security system. So far, very pleased. Installation was extremely easy. One minor flaw , in my opinion, was the use of an allen screw to tighten the angle adjustment joints. Very awkward to use with one hand while balancing on a ladder. Phillips heads would have been easier. Picture quality excellent. Easy set up. Well pleased so far.

566 out of 597

Mr.D

on

October 21, 2013

Location: manitoba

This system work great, I caught a person vandalising my personal and sent to the police next day they were caught thanks lorex

567 out of 597

Jonny

on

October 20, 2013

Location: Montreal Quebec

Cameras work great.Tech support is very slow to answer had to wait 30 min
also on the android version of the software it keep on loosing the settings and have to reenter them over and over.

568 out of 597

Can not reach Customer service , Try call 3 times phones cut off

on

October 19, 2013

Location: Evergreen, Ca

No product else can beat LOREX,
The New System is very easy to config. I have TXper IP camera but It is not look clear at night...but Lorex does

569 out of 597

Stan

on

October 19, 2013

Location: Renton, WA

I purchased this product to monitor the outside area of my home. The information and the product description corresponds with the real working picture I am getting. The installation was quite easy and well detailed in the instructions provided. The quality of the picture is very good and the object outside the house are easy to identify. I am overall satisfied with this product and definitely recommend it for other customers. Thank you!

570 out of 597

fjc

on

October 19, 2013

Location: las vegas

it works nice!!!!

571 out of 597

SDM1

on

October 18, 2013

Location: Martinsburg

Easy install, could have better set up directions, One camera was bad but in process of getting it replaced. So far so good with unit. I had two occasions where I contacted technical support Both times there was a long hold time (35-40 minutes once I got a tech they worked me through the process. Hope to get years of use

572 out of 597

Not happy!!

on

October 18, 2013

Location: California

I bought 3 systems at Costco I set 2 of them up and both will not work. Said to upgrade firmware and must of fried the unit I got to see the cameras work for 2 minutes before it reset and stopped working. . The other unit keeps shutting down by itself. Customer support is the worst I've ever seen they send you tickets saying they will get back to you within 48 hours and nothing. Would never recommend any product from here.

573 out of 597

on

October 18, 2013

Location: SAN DIEGO,CA

I purchased a QSEE surveilance camera before buying the ECO4 960H. To much problem in installing the system. Then my neighbor told me to get the Lorex surveillance camera. So I returned the QSee and got the Lorex. What a good recommendation. Installation is easy and navigating thru the system was a breeze compare to the Qsee.Great product, great service. I would recommend purchasing a camera system from Lorex to anyone.

574 out of 597

Alberto

on

October 18, 2013

Location: Chicago

Great product for the price The installation was easy and the picture quality is good, both during the day and using IR at night. This system has met or exceeded my needs in the areas most important to me, including the ability to monitor the system remotely and playback recordings via my smartphone. The playback is simple and it is easy to review a specific day and time.

575 out of 597

Mike Madrid

on

October 15, 2013

Location: Lompoc California

I purchased my 2 weeks ago. The software on the included on the cd will not load. I have been trying to get help but have been ignored. I would never buy another Lorex product

576 out of 597

cpro

on

October 14, 2013

Location: home

upgraded to a new lorex eco4 and didn't disappoint .. great pic quality day and night..

577 out of 597

Kimi

on

October 14, 2013

Location: Newbury Park

Awesome product! Easy set up and the picture looks great from your phone access and TV!

578 out of 597

Supercrewed

on

October 13, 2013

Location: Canton, MI

I purchased this DVR in a system from Costco last week, and I have to say it works seamlessly. At work I?ve used a Pelco system and a Bosch system, both costing hundreds of times more, and this is the best. So simple to hook up, it takes longer to un-package it, than to get it working. I had a little trouble downloading video, and snapshots through IE, but then I realized, I had to use the client software, but I could still log on to the system though IE using the IP address, and have full control over the DVR.
It took only minutes to get my Android, Desktop, Laptop, and IPad connected. Best value out there, I absolutely love it.
,

579 out of 597

GS

on

October 13, 2013

Location: Orange County Ca


I purchased this system and had it up and running within minutes. Very easy to install and setup.
I have called Tech support several times to customize my viewing options and the Support team
have been AMAZING....Very helpful and very fast responses. I just purchased a second system for my other location..

580 out of 597

Please

on

October 13, 2013

Location: Stockton, Ca

The instructions are NOT clear .... you spend money and things are NOT as simple as the box and instructions as written

581 out of 597

Crzylar

on

October 12, 2013

Location: Pronails Bakersfield Ca 93311

Hard to setup iphone with device

582 out of 597

cpro

on

October 12, 2013

Location: new york

great quality and picture

583 out of 597

lifesaver

on

October 11, 2013

Location: atlanta

had some difficulty installing. found out not compatible with all hdmi. mine would not work, disappointing. already paid an installer to hardwire. cameras a little out of focus. ok, for now, would not buy again.

584 out of 597

Pvee

on

October 11, 2013

Location: Ohio

Install is pretty simple except the mechanical part of running wires in a finished house..

Camera's work very well. System seems reliable.
I tested the Remote apps on Android, Iphone and PC.

PC app seems to work well, the android app is buggy, the iphone app has been pretty solid.

585 out of 597

Ed

on

October 10, 2013

Location: WV

I love it so far. But I cannot find the software to put on my PC to play anything I get from my unit.

586 out of 597

Rene R

on

October 9, 2013

Location: fontana cal 92337

bought this at costco a few days ago .....i was watching on my phone in min ...it so ez ....i had a trouble viewing over pc so i called customer service very few min waiting ...they had me viewing over pc in no tim i love te product ...i got it at costco for 399 ...great price ...

587 out of 597

Chuck

on

October 9, 2013

Location: Henderson, NV

Bot this 8 camera sys at Costco yesterday. Hesitant because I installed a Foscam camera at my daughters house last month and it took me 2 4hr sessions to figure out the router settings (yeah, even with the utube tutorials) But I gotta say, I'm blown away with how easy this was to set up with Lorex's Stratus. The iphone took 10 minutes and the pc took less. The camera quality is really good. Happy.

588 out of 597

Alexander

on

September 3, 2013

Location: California

Affordable and comparable product.

589 out of 597

masher

on

August 30, 2013

Location: calif.

great video from the cameras I would recommend this system to my friends.

590 out of 597

Teddyybearr

on

August 29, 2013

Location: West Palm Beach

This is the best camera I own. I had a previous camera with a 6pin din and this connected easily.

591 out of 597

alex

on

August 26, 2013

Location: Long Beach CA

great system, remote connection was so easy.

592 out of 597

cisco

on

August 26, 2013

Location: Glendale,AZ

Cameras work great.Tech support did a good job.Only had to wait 10 min.

593 out of 597

Dave

on

July 31, 2013

Location: Long Beach, WA

I like the picture quality of the cameras, both during the day and the night IR. I did have problems with the firmware update part. My DVR lost power during this process which made the unit garbage. I had to call tech (twice) which was a 30-45 min. hold each time to find out what the problem was. The tech emailed me the information I needed to send the unit (just the DVR) back for a free replacement. I am very happy with the quick turn around at getting the new DVR unit. This system doesn't come with a hard copy manual, so I would def. suggest downloading and reading it before proceeding with the set up. Over all though, I am happy with the product.

594 out of 597

Charlie

on

July 30, 2013

Location: Jacksonville, Fl

So far I like the way it operates. I am NOT happy at all with the ability to get the software so I can access my dvr from elsewhere. Why is it NOT on the dick that came with the dvr? or at least make it easily downloadable from your web site.

595 out of 597

Jose

on

July 18, 2013

Location: US

We are very impressed with the quality of the video from the LOREX cameras . . . literally generations ahead compared to the output of surveillance cameras 5 years ago (the last time we were doing our research on CCTV systems). Set-up and operation of the DVR is simple and straightforward. What really impresses my wife is the ability and convenience of being able to remotely monitor our system thru her iPhone and the LOREX Stratus app. We needed assistance with opening dialog ports in our Airport Express router, and LOREX tech support was able to help us. As soon as that was set-up, we were able to view our surveillance cameras on our smartphones. We have only had our system up and running for a few weeks, but everything looks good so far. This is a great product and affordably priced to boot. Thanks LOREX!

596 out of 597

Bill D

on

July 12, 2013

Location: LA, Calif

I purchased this product to monitor the outside of my home. The installation was easy and the picture quality is good, both during the day and using IR at night. This system has met or exceeded my needs in the areas most important to me, including the ability to monitor the system remotely and playback recordings via my smartphone. The playback is simple and it is easy to review a specific day and time. It is also nice to be able to synchronize playback between multiple cameras at the same time. One feature that would be nice to have is the ability to zoom in on the video from a remote device. Zoom is available when viewing a local monitor connected to the DVR. This product delivers what it claims.

I had two occasions where I contacted technical support to help answer my setup questions. Both times there was a long hold time (35-40 minutes) before someone answered, however once they did, they were able to quickly help me resolve the issue. I also had an issue with the clarity on one of the cameras and felt it was a warranty issue, but was unclear on how to resolve. Before I had time to look into it, the answer presented itself to me. Read on.

Although I was a bit concerned about post purchase support because of the long hold times mentioned above and the warranty issue, my concerns are now completely gone because of the excellent follow through of Lorex. A couple days after I called technical support, I received an unsolicited call from Elizabeth from Lorex wanting to know how my experience was with tech support. After I supplied my feedback, I asked her if she knew how to handle the warranty on the camera. She said she would find out and would let me know. I receive a return call from her soon after with the exact instructions I needed to follow. This was significant to me because I received the information I needed by them calling me, rather than me calling them. Yes, it was a coincidence, but the proactive call to me to make sure I was satisfied was very welcome.

Great product, great service. I would recommend purchasing a camera system from Lorex to anyone.

Bill

597 out of 597

Charles

on

July 5, 2013

Location: Bremerton, WA

According to the box, all you have to do is QR scan in the machine and everything works fine. Which is sort of true... I had trouble getting images up on my iPhone 4s so I plugged in a monitor to the system (which apparently, I didn't have to do in the first place). On the monitor, I was able to see the cameras. So, I called tech support and after about 2 hours of setting up Port Forwarding, IP address, etc... the iPhone worked.

However, as soon as I left my house, the phone no longer worked. I discovered that the system worked fine (except for the annoying restart at random times) while I was on my local WIFI system.

So, back to Tech Support... I just spent about 30 minutes trying to still resolve the issue with no luck and am still sitting here waiting for a return call.

My advice is... don't believe the packaging. in my case, it's not as simple as it looks. Unfortunately, there are no reviews out there on this machine (except for this one). If I get this issue resolved, I'll try to update this review. But right now, the is not a workable solution if you have to be at home in order to use it. It is advertised as a Security System after all.

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