June 2, 2016
Location: Victoria, Canada
I work at a hotel and our GM wanted to upgrade our very cheap, low resolution security camera system, but didn't want to spend the money required for a professionally installed system. We found the Lorex LHV2000 with six cameras at Costco for a fraction of the cost of other systems. I read some reviews and it seemed like a good system for the price.
We went ahead and installed the DVR and cameras, including two additional dome style cameras for areas where the regular camera might get ripped down. The DVR works well and the cameras look great, so far. We've only had the system up for about a week now.
However, when it came time to use the FLIRCloud client, it was a total nightmare. I installed the client on my own work PC, a Windows 7 Pro 64bit system. As I'm the IT Director, I have local admin rights, so the software opens up fine for me. Then I tried to install the client on my manager's computer. She does not have admin rights, so I generally install new software as admin, configure it and then the user can log in as themselves and use the software. This works for 99.9% of software. The 0.1% appears to be the FLIRCloud client. When you log in as my manager's user, the shortcut shows the "this needs to run as administrator" shield beside it. Sure enough, if you click on the shortcut, it immediately asks for a windows administrator password. I even logged in as the domain administrator, changed the security settings for all the FLIRCloud shortcuts and the entire folder in Program Files, giving local users full access to the files, and it still won't run without an admin login from my regular user.
I called into support and told them the issue, stating that there are hundred of other programs that I have installed on these machines that run just fine without admin rights, including our last four DVR programs. I was told by Lorex support that this was a Windows issue. I argued that this wasn't the case at all, it was clearly the software, not the operating system. I asked for a supervisor and was told the same story from him, although, after pressing the point, he agreed that their client should run without Windows admin rights.
I asked if there was another client option I could use and was told that there wasn't. I told him the answer wasn't acceptable. He told me to try the browser option for the lorexddns.net. So, I went through the painful process of setting up the DDNS, which included having to use outdated "how to" examples from the website to set up an account, register the warranty and eventually finally set up the DDNS.
Once I set up the DDNS, I tried testing it with Chrome. The plugin required would not install, so I was in an endless loop of refreshing the page and being told to install the plug in, downloading and installing the plug in, only to be told that I had to install the plug in.
I tried Internet Explorer and had the same result. Eventually, I installed Firefox and was able to get the plugin to install, albeit, with some complaining from Firefox. That done, I set up my manager's computer in the same way, installing Firefox first. I then tried to do the same at the front desk of the hotel where the DVR is being used. It was an XP machine and once again, the plugin wouldn't install on anything but Firefox. However, the plugin will routinely crash the browser, requiring a hard reboot of the desktop in order to recover. So, basically the DDNS option is useless for me on that computer, and the FLIRClould client won't run unless you're an admin, which I can't allow on this front desk machine.
Lastly, while I was at home, I tried going to the DDNS page from my Mac. I used Firefox first, knowing that the other browsers had been unable to work. Every time it tried to download the plugin, I got a 404 not found page. I tried Chrome and even Safari and had the exact same result.
Long story short, the DVR and cameras work quite well. The software is garbage.
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