Technical Support: Frequently Asked Questions

We have curated these frequently asked questions (FAQs) to provide you with a quick and easy solution to technical issues affecting your Lorex product.

If at any moment you are unable to find your product on the Lorex Support Site or any documentation regarding it, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.

Want to know about Lorex?

All information about Lorex, how to contact us, and relevant information regarding warranty, returns, and shipping are laid out below.

• Contact Details

• Warranty

• Returns

• Shipping

• Reset Lorex Account Password

Locate FAQs, Troubleshooting, Articles, and Documentations

To locate FAQs, troubleshooting tips, relevant articles, and documentation relating to your recorder, please follow these steps:

Step 1. On the Lorex Support Site, go to Products.

Step 2. Choose the type of product you need help with.

• Network Video Recorders or Digital Video Recorders
• Cameras

1. IP
2. Analog Camera
3. Wi-Fi
4. Wire-Free

• Sensors

1. Hub
2. Motion Sensor
3. Door / Window Sensor

• Wi-Fi Doorbells

Step 3. Select the type of doorbell you have (2K QHD or 1080p HD), then click on the following:

Step 2. Select Lorex App Center, then click on the following:

Step 3. Select your product's model number, then click on the following:

• Apps / Software
• Downloads
• Support Articles
• Support Videos
• Compatible Accessories

Need help with your Recorder?

Most Common Issues About Recorders

The following is a list of the most common issues and solutions regarding your recorder.

• Password Reset

• No Image or Video on Recorder

• Setup Continuous Recording

• Configure Motion Detection

• Formatting USB Flash Drive

• Firmware Upgrade

• Remove and Install Hard Drive

• Restore Recorder’s Display Resolution to Factory Default

Need help with your Cameras?

Most Common Issues About Cameras

The following is a list of the most common issues and solutions regarding your camera.

Password Reset (for Wi-Fi standalone cameras only)

Configure Motion Detection

Device Sharing

If you cannot find a solution regarding your product’s issues, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.

Need help with your Doorbell?

Lorex App Center

Need help with your Sensors?

Need help with your Apps?

Complete List of Apps

The following is a complete list of all of our apps. Please click on each link below to navigate to the apps.

• Lorex App

• Lorex Cloud

• Lorex Cirrus

Need help with your Software?

Complete List of NVR / DVR Firmware

We regularly release new and updated versions of our NVR / DVR firmware. To download and update your recorder with the latest firmware version, please visit our our firmware installation guide here.

Lorex Client 13

The Lorex Client 13 is a downloadable software that allows you to access your security system on a Windows or Mac computer. To download the Lorex Client 13 software, please visit our installation article here.

If you cannot find any documentation regarding your doorbell, please give us a call at 1-888-425-6739 or email us at support@lorextechnology.com.

Documentations

To locate a manual, quick start guide (QSG), and other relevant documentation regarding your Lorex product, please follow these steps:

Step 1. On the Lorex Support Site, go to Products.

Step 2. Select your device.

Step 3. Select your product’s model number, then click on Downloads.

Step 4. Now scroll down to locate any relevant documentation regarding your product.

Need to check the Compatibility of your products?

To find compatible products and expand your existing security system, please follow these steps:

Step 1. Go to Compatibility Chart.

Step 2. In the search window, enter your product’s model number and click Search to locate your product.

Step 3. Now click on your device to bring out all compatible products.