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General Security DVR and NVR Troubleshooting Guide

Select one of the scenarios below to resolve general DVR or NVR issues. See the Instruction Manual for your system to troubleshoot issues that are specific to your product series or model, such as motion recording.

Remote control is not detected by the system

  • Battery in the remote control is drained. Replace the remote control battery.
  • Line of sight between the system and remote control is blocked. Make sure there are no objects blocking the path between the IR receiver on the front panel and the remote control.

Mouse is not detected by the system

  • Mouse cable is not connected to the system. Firmly connect the mouse cable to a USB port on the system.
  • Mouse is not detected by system. Disconnect and reconnect the mouse or move the mouse to a different USB port. If this does not work, restart the system.

Hard drive is not detected by the system

WARNING - Please check your Instruction Manual for details on hard drive installation before opening your system's enclosure or installing / replacing the hard drive. Your system must be turned off and disconnected from power before installing / replacing the hard drive.

  • Wrong power adapter being used with the system. If the power adapter does not provide sufficient power for the system, the system may be able to power up, but it may not have enough power to operate the hard drive. See DVR or NVR Not Powering Up for details on ensuring you are using the correct power adapter.
  • Hard drive cables are not properly connected. Open the system's enclosure and check that hard drive cables are firmly connected.

    Make sure hard drive cables are properly connected inside the unit

     
  • There is no hard drive in the system. Install a hard drive into the system. See the Instruction Manual for details on installation and compatible hard drive types. Make sure to format the hard drive using the system once it has been installed. See the Instruction Manual for details on formatting the hard drive.

NOTE - Formatting the hard drive will erase all data saved on the hard drive.

Hard drive is full and the system is no longer recording

  • Overwrite is not enabled. Check your Instruction Manual for details on enabling overwrite.

Hard drive is new and the system is not recording

  • You must format the hard drive using the system before it will record. Check your Instruction Manual for details on formatting the hard drive.

NOTE - Formatting the hard drive will erase all data saved on the hard drive.

There is no picture on selected channels or camera picture is not being displayed

  • Camera cables are loose or have become disconnected.
  • Camera cables are not connected to Video IN or Camera IN ports.
  • Covert Recording settings are enabled. Covert Recording will hide the channel from being viewed locally. Check your Instruction Manual for details on disabling Covert Recording.

NOTE - Not all systems support Covert Recording.

  • System Video IN or Camera IN port(s) have become damaged. Connect the camera(s) to a different channel.
  • There may be an issue with the camera or camera extension cable. See the Wired Security Camera Troubleshooting guide for details.

There is a picture, but no sound

  • Channels with audio are not selected. Select channels with audio input enabled to hear sound.
  • No audio-capable camera(s) or self-powered microphone(s) connected to the system. Audio-capable cameras or self-powered microphones are required to use audio functionality.
  • DVR channels have not been enabled for audio. Check your Instruction Manual for details on enabling audio channels.
  • Audio cables are loose or have become disconnected. Check all audio connections on the system and monitor / TV.
  • External speakers are off or volume is turned down. Ensure external speakers are on and increase volume on external speakers.

Last Updated: 10/25/2013