Email alerts provide peace of mind when you're away from your security system. By setting up email alerts, your system will alert you when motion is detected. Try the following troubleshooting tasks if you're having issues sending email alerts from your system.
In order to receive email alerts, you must configure your security system for the following:
The following screenshots show an example settings for email alerts and motion detection. Your screen may be different depending on the model.
DNS (Domain Name Servers) are the Internet's equivalent of phone books. They maintain a directory of IP addresses and converts them into domain names that you use to visit websites. Some default DNS addresses used by Internet service providers can cause issues connecting to email servers.
In your system's network settings, make sure the preferred DNS is 126.96.36.199 and the alternative DNS is 188.8.131.52. These DNS addresses are maintained by Google. The following screenshot shows an example network settings screen. Your screen may be different depending on the model.
If you're still experiencing issues, try the following troubleshooting tasks based on whether you are using the Lorex email server or Gmail to send email alerts.
In order to send email alerts using the Lorex email server, you must have a Lorex DDNS account configured in your system. Visit www.lorexddns.net to register for a Lorex DDNS account. For more information on DDNS, see your system's instruction manual.
The following screenshot shows an example DDNS configuration. Your screen may be different depending on the model.
Your router may be blocking the Lorex email server. Change your router's settings so that the port used by the Lorex email server (port 2525) is forwarded to your system's IP address. For more information on port forwarding, see your router's instruction manual.
You should have the following information entered in your system's email alerts settings:
Note: Visit the Gmail support site for the latest Gmail SMTP server information.
The following screenshot shows an example Gmail configuration using TLS encryption. Your screen may be different depending on the model.
By default, Gmail blocks third-party devices such as Lorex security systems from accessing your account. To allow "less secure apps", follow the instructions from Gmail.
IMAP allows other applications to send email using your Gmail account. To enable IMAP, follow the instructions from Gmail.
Gmail's two-factor authentication means you need to enter an authentication code sent to your phone in order to log in. Gmail allows you to create app-specific passwords so that two-factor authentication is not used on particular apps or devices. To create an app-specific password, follow the instructions from Gmail.
After you follow the instructions, Gmail will generate a 16-character password for your system. Enter the 16-character password in your system's email alerts settings and save your changes.
Your router may be blocking access to the Gmail server. Change your router's settings so that the port used by Gmail (port 465 for SSL or 587 for TLS) is forwarded to your system's IP address. For more information on port forwarding, see your system's instruction manual.
You can also send email alerts through email providers that support POP/IMAP such as Outlook.com and Yahoo.com. Visit your email provider's website for more information.