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How to Lorex Returns for refund

Returning products under warranty.

Lorex products come with a standard 1-year warranty. If a product is found to be defective within that time period you may return it to us. FLIRCare Extended Warranty Plans can be also be purchased to extend your warranty coverage. For more information about Lorex's warranty policy please click here.

Defective product? Follow the simple steps for replacement:

Login to Lorex account

1. Log in to your Lorex account (you may already be signed in).

 
Returns in your lorex personal account

2. Choose the 'Returns' option in the menu.

Lorex return for replacement under warranty

3. Click on 'Replace an Item Under Warranty.'

Select Lorex product for replacement for product return

4. Select the Product you want to return (if still under warranty). If your product does not appear in the list, you may need to register it for warranty first.

How to return your lorex product for replacement under warranty

5. Select the reason for return from the drop-down menu and write a brief description explaining the issue. Click Submit Replacement.

Submit your Lorex return and it will be marked as pending

Your return request will be reviewed and be marked as pending. If approved, you will be sent return instructions by email within 24 to 48 hours. In most cases, an advanced order will begin to be processed (some conditions apply) for shipment.

Return approved with warranty from Lorex

7. Once your return has been approved, click on 'click here for detailed instructions'1

Shipping returns to Lorex

8. Print the generated label provided to you and secure it to your return package. Please ensure that all return-approved items arrive in the original condition. Incomplete or inaccurate returns may result in a processing delay.

Return for replacement completed from Lorex

9. Once we have received the return package your return will be marked as 'completed' in your Lorex account.



Disclaimers

1. The customer will incur the return shipping fees. If the product is defective a pre-paid UPS label may be provided for you.