A: Microsoft has recently released a new browser version, Internet Explorer 11. The new browser has introduced safety features that require additional authorization to run browser plugins, such as those used for remote access to Lorex systems. Use the following procedure to access your system using Internet Explorer 11:
NOTE: This procedure will not be required for future logins, as Internet Explorer 11 stores a list of trusted web addresses in the browser history. If you delete the browser history, you will need to complete this procedure again in order to connect to your system.
A: When playing back video from your DVR using the Internet Explorer 11 browser, the playback controls are hidden on some ECO systems (highlighted in red below). We are currently investigating this issue and will release an update shortly.