Buy Online or Call 1-888-425-6739 | 8:30 AM - 7 PM EST | 7 Days a Week

Q: How do I install USB drivers for remote viewing using Skype™?

A: USB drivers for Skype™ remote viewing on PC are available as a free download from www.lorextechnology.com. The driver for PC now has seperate versions for 32-bit and 64-bit operating systems. Drivers for remote viewing on Mac are available on the included CD, depending on product version*.

To install USB Driver for PC:

  1. Determine whether your computer system type is 32-bit or 64-bit:
    1. Press Windows key + E on the keyboard to open Windows Explorer.
    2. Right-click Computer on the left-side panel in Windows Explorer.

      Right-click on Computer

    3. Click Properties.

      Click Properties
       
    4. Under System, check the System type. The system type description will specify whether your system is 32-bit or 64-bit.

      Check System type to see if your system is 32- or 64-bit

  2. Download the USB driver for PC from the Downloads tab (click here).
  3. Double-click the .zip file to extract the contents.
  4. Open the extracted folder and double-click dpinstX86 if you have a 32-bit system or dpinstX64 for 64-bit. Follow the on-screen instructions to install.

To install USB Driver for Mac:

  1. Download USB Mac Driver from the included CD.
  2. Double-click the .zip file to extract the contents.
  3. Open the folder SD Series Mac Driver and double-click the WirelessCameraMacDriverSuiteInstaller (.pkg) file.
  4. Follow the on-screen instructions to install.

* LW2401 / LW241 is not compatible with the Mac drivers.

 

Q: How do I setup remote viewing using Skype™?

A: See the Instruction Manual for setup instructions for both PC and Mac. If you have followed the instructions and still can't connect, check the following:

  • Have you installed USB drivers for the video monitor? See question above for details.
  • Is the video monitor connected to your computer using a USB cable? The monitor will say USB PC CAMERA MODE on the screen when it is connected. The video monitor must be connected via the USB cable to access the video over Skype™.
  • Have you created a separate Skype™ account for the video monitor? You must create a separate account for the video monitor so you can call it using your personal Skype™ account.
  • Have you added your personal Skype™ account to the Contacts list for the video monitor's Skype™ account?
  • Have you enabled the video monitor Skype™ account to auto-answer incoming calls? See the instructions below for PC and Mac.

To enable Skype™ to auto-answer incoming calls (PC):

  1. While logged into the video monitor Skype™ account, click on Tools>Options.
  2. Click the Calls button (Calls button ).
  3. Select Only allow people in my Contact list to call me (recommended). This will prevent the device from accepting Skype™ calls from anyone who is not in the contact list for its account.
    NOTE: You may also select Allow anyone to call me to allow anyone with a Skype™ account to call the device and access your camera. This setting is not recommended. Only one account may call the video monitor at the same time.
  4. Click the Show advanced options button.
    Click Show advanced options
  5. Select the Answer incoming calls automatically checkbox and the Start my video automatically when I am in a call check box. Click Save.
    Check answer incoming calls automatically and Start my video automatically when I am in a call

 

To enable Skype™ to auto-answer incoming calls (Mac):

  1. While logged into the video monitor Skype™ account, click Skype™>Preferences.
  2. Select the Calls tab.
  3. Under Incoming Calls, select Answer automatically.
  4. Click Configure.
    Select Answer Automatically then click Configure
  5. Select Answer automatically with video. Click Done.
    Select Answer automatically with video
  6. Select the Privacy tab.
  7. Under Allow calls from, select Contacts. This will prevent the device from accepting Skype™ calls from anyone who is not in the contact list for its account.
    Allow calls from contacts
    NOTE: You may also select Anyone to allow anyone with a Skype™ account to call the device and access your camera. This setting is not recommended. Only one account may call the video monitor at the same time.
  8. Close the Preferences window to return to the main Skype™ window.

 

Q: My computer already has a webcam. How do I get Skype™ to use the video monitor instead?

A: Follow the steps below to change the primary camera in Skype™ to the video monitor.

To change the primary camera to the video monitor in Skype™ on PC:

  1. Click Tools>Options.
  2. Click the Video Settings button.
  3. Under Select Webcam, select Wireless Monitoring System to make the video monitor the primary camera.
    Select Wireless Monitoring System
  4. Click Save.

NOTE: You will have to reselect your webcam under Select webcam to use it for regular Skype™ video calls.

 

To change the primary camera to the video monitor in Skype™ on Mac:

  1. Click Skype>Preferences.
  2. Select the Audio/Video tab.
  3. Under Camera, select Wireless Monitoring System.
    Select Wireless Monitoring System
  4. Close the Preferences window to return to the main Skype™ window.

NOTE: You will have to reselect your webcam under Camera to use it for regular Skype™ video calls.

 

Q: How do I change the camera that is shown through Skype™?

A: Viewing through Skype™ does not allow you to change channels remotely; however, you can change the channel manually using the video monitor.

Pair the camera that is most important for you to view remotely to Channel 1. When you connect the USB cable to the video monitor, the video monitor defaults to Camera 1, even if you have a different channel selected.

To change the channel that is shown on Skype™:

  • From your video monitor, press CAM to change cameras. The camera number changes to the next connected camera.

    Press CAM on video monitor to change the channel that is shown on Skype

    NOTE: You can only view one camera at a time.

 

Can I connect to my camera(s) remotely with Skype™ on Windows 8?

Yes. The latest driver software allows you to connect to your cameras using the Skype™ app from the Windows Store as well as Skype™ for desktop. Click here for instructions on installing the latest driver and setting up remote access with the Skype™ app.

As an alternative to downloading the Skype™ app from the Windows Store, you may download Skype™ for Windows desktop from www.skype.com. Both versions of Skype™ allow you to connect to your cameras remotely.

To download Skype™ for Windows desktop:

NOTE: The Skype™ illustrations and instructions below serve as a guideline only. Skype™ may change their website / product interface without prior notice.

  1. Visit www.skype.com. Click Downloads at the top of the page.

    Click Downloads at the top of the Skype homepage

  2. Scroll down to the bottom of the Downloads page and click "Learn about Skype for Windows desktop".

    Click 'Learn about Skype for Windows desktop'

  3. Click on the green button labelled "Get Skype for Windows desktop".

    Click 'Get Skype for Windows destop'
  4. Follow the on-screen steps to install Skype for Windows desktop.

  5. Use the steps in your user's guide to remotely connect to your cameras.

NOTE: Skype™ for Windows desktop is incompatible with Windows RT, which runs on surface RT tablets.

 

Q: Why doesn't the monitor display turn on?

A: Your monitor may be set to Scan mode, which turns the monitor display off unless sound is detected by your camera(s). When one of your cameras detects sound, the monitor displays video from that camera and makes a beeping sound. This feature saves power and alerts you only when needed.

Press the Scan button to enter or exit Scan mode.

The sensitivity dial on your camera(s) allows you to change the noise level required to turn the monitor display on in Scan mode. If you are having trouble getting the display to turn back on, your camera(s) may be set to a low sensitivity level, meaning that a loud noise is required to turn the video display on. Try setting your camera to a higher sensitivity level using the sensitivity dial on the side of the camera (see the image below). The higher your camera's sensitivity level, the less noise will be required to turn the video display on in Scan mode. It is recommended to try different settings to find the one that works best for you.

Turn sensitivity up to have the camera detect quieter noises, and down to only detect louder noises.

 

Q: How do I pair my camera(s) to the monitor?

A: The camera included with the video monitor has already been paired up with the video monitor. If for any reason your monitor and camera are not paired up, or if you wish to add additional cameras, follow the directions below.

To pair a camera to your monitor:
  1. Place the camera and video monitor 12 inches apart. Turn on the camera first and then the video monitor.
  2. Press the Menu button on the monitor, then select Pairing and press the joystick.

    Select Pairing
  3. Select an available channel, and press the joystick.
    NOTE: By default, the camera included with the system is paired to channel 1.

    Select an available channel
  4. Press the PAIR button on the camera within 30 seconds of selecting a channel for pairing.
    For the fixed camera, the PAIR button is on the back of the camera (see A below). For the pan/tilt camera, use a pin, paper clip, or another thin object to press the PAIR button (see B below). Live video from the camera is immediately shown on the monitor once the camera is successfully paired.

    Press the PAIR button on the camera

     

Q: How do I view my video recordings on a PC or Mac? (LW2401 / LW2451 / LW241 only)

A: You must insert a microSD card into the video monitor to store recorded video. Follow the steps below to view your recordings on a PC.

VLC media player may be required to playback .avi video files from your microSD card. VLC media player is a free, open-source software. You can download VLC media player from www.videolan.org.

To view video recordings on a PC:
  1. Push the microSD card in to eject it.
  2. Insert the microSD card into the included SD card adapter to convert the microSD card to SD memory card format. Insert the SD card converter into your computer.

    Insert the microSD card into the included SD card adapter
    NOTE: You may need a separate memory card reader (not included) to connect the microSD card to your computer.
  3. When the AutoPlay menu appears, click on Open folder to view files.

    Insert the microSD card into the included SD card adapter
    NOTE: If the AutoPlay menu does not appear, open Windows Explorer and locate the microSD card manually. Double-click to view the contents of the microSD card.
     
  4. Double-click the VIDEO folder, then select the sub-folder you want to open.
    NOTE: The folders are named by the year, month, and date. For example, a folder named 130326 means that the folder was created in 2013, March (03), on the 26th.
     
  5. Double-click the desired video file to begin playback.

 

To view video recordings on a Mac:

  1. Insert the microSD card into a memory card reader. If required, use the included SD card adapter.
  2. The memory card automatically appears on the desktop.
  3. Double-click the USB icon (USB icon) on your desktop to view the microSD contents.
  4. Double-click the VIDEO folder, then select the sub-folder you want to open.
  5. Double-click the desired video file to begin playback.

Last updated: 11/06/13