Relevant models / series: LNR300 Series (LNR340, LNR380, LNR360)
A: Lorex Stratus Connectivity is an exclusive cloud-enabled service that allows for remote access to your system over the Internet without requiring any network configuration, DDNS registration, or port forwarding.
Each system includes a Device ID, a unique code that allows your system to handshake with Lorex’s servers for a secure, instant connection over the Internet. The system supports remote access using PC, Mac, Android™, and iOS, and you can connect to your system for the first time on any smartphone or tablet by simply scanning the QR code. A computer is not required for the initial setup.
Please note that an upload speed of 1Mbps or higher is required for remote video access.
A: Yes, the DVR firmware and software must be upgraded to the latest version to use the Lorex Stratus Connectivity service. For your convenience, when it is connected to the Internet, the system will automatically alert you if there is a firmware upgrade available. Once the firmware update is complete, check the downloads tab to update the PC or Mac Client Software or check the Google Play Store for Android™ or the App Store for iOS for mobile app updates.
NOTE: During the firmware update process, do not unplug or power off the NVR.
A: This message is displayed if your device does not have enough memory (RAM) available to open all the channels you are connecting to.
This is usually because you are running other applications on the device. You can close apps that are running in the background using the steps below to increase the amount of memory available.
To close background apps:
NOTE: If you are still receiving the error message, try only connecting to one camera at a time.
A: If you have forgotten the password for your DVR, you must call Lorex Technical Support to have the password reset. For security, there is no way to reset the password yourself.
A: The NVR has the same default password for local access (accessing menus on the system) and remote access (accessing the video over the Internet or a LAN).
The default password is:
It is essential to create your own password to ensure that unauthorized people cannot gain access to your system. The first time you connect remotely on a computer or mobile device you will be prompted to change the password.
See below for details on how to change the password on the NVR system menus.
To change the password:
A: Although the NVR is set to record and display all connected cameras at 1080P (1920x1080) resolution, the default monitor resolution is set at 1024x768 for compatibility with all computer monitors and TV's. You may adjust the output resolution up to 1080P.
To select 1080P output to the monitor:
NOTE: If you do not click OK within 15 seconds, the resolution will reset to the previously selected setting.
A: If your cameras are connected directly to the NVR via the PoE ports, the cameras may take up to a minute to start up and display video on the NVR. Once the startup process is complete, the NVR automatically detects the cameras with no configuration required.
If your cameras are connected to your Local Area Network (LAN) through a router or external PoE switch, you must add them to the NVR before they will transmit video to the NVR for viewing or recording.
A: You must connect the cameras to an external PoE switch (sold separately; Lorex model ACCLPS281B), which is connected to a router on your local network (LAN). See the question below for instructions on setting up this installation.
A: Yes, you can use CAT5e or CAT6 Ethernet cables to extend the cameras up to 300ft (100m) from the NVR. To connect Ethernet cables to each other, use an RJ45 female-to-female coupler (not included) or network switch (not included).
Extensions up to 600ft (2 runs of 300ft Ethernet cables) can be made by connecting cameras to your local network using an external PoE switch. For details, click here.
A: No, the NVR is designed to work with Lorex PoE (Power over Ethernet) IP cameras (such as LNB2153 and LND2152) only. Lorex does not support connecting other brands of IP cameras to the NVR.
NOTE: The Lorex LIVE Ping and Vantage Stream IP cameras are not compatible with the NVR.
A: Yes, you can connect the IP cameras to the local network. This type of installation is necessary to connect more than 8 cameras to 16-channel models, since they only have 8 PoE ports available to connect cameras directly to the NVR. Please note that you must still add the cameras to the NVR to view or record the video (click here for instructions).
NOTE: Lorex does not support connecting to the cameras directly without using the NVR.
A: You must connect the cameras to the same router as the NVR. For these installations, an external PoE switch (sold separately; Lorex model ACCLPS281B) or 12V DC power adapter (not included) must be used to provide power to each IP camera not connected directly to the NVR.
You also must add the cameras on the NVR before they will show a picture on the monitor or be recorded by the NVR. Follow the steps below to connect the cameras to the NVR over the LAN.
Step 1 of 2: Connect the cameras to local network / power
Option A: Connect the IP cameras to the local network using an external PoE Switch
|Connection diagram for 16-channel NVR and external PoE switch|
* The terminology may vary depending on the model of your PoE switch. See the instructions for your specific PoE switch for details.
Option B: Connect the IP cameras to your local network and power using 12V DC power adapters
|Connection diagram for camera connected to 12V DC power adapter|
Step 2 of 2: Add the IP cameras to the NVR
The steps to open the IP cameras on the NVR differs depending on the number of channels your NVR has. Follow the appropriate steps below.
Option A: Connecting Cameras Over the Local Network on 16-Channel Models:
NOTE: IP cameras connected to the local network may only be assigned to channels 9~16 on 16-channel models.
Option B: Connecting Cameras Over the Local Network on 4/8-Channel Models (Advanced):
Because all the channels are assigned to the PoE ports on 4/8-channel NVRs, you cannot add cameras to the NVR using the steps for 16-channel models. You must override the settings for the PoE channels to connect cameras over the local network.
NOTE: Performing the steps above disables the PoE port, and the NVR will not recognize if a camera is connected to the disabled port. If you wish to use the PoE port again, click on the channel and change Adding Method back to Plug and Play. Then return to live view and connect the new camera to the PoE port. It may take up to a minute for the camera to appear on the monitor.
A: You can lock video files on the system to protect them from being overwritten when the hard drive is full.
NOTE: Video files must be over 1GB to lock them. If you wish to backup video files less than 1GB in size, it is recommended that you save these files to a USB flash drive (not included) or USB external hard drive (not included) connected to the NVR. To learn how to save files to a USB flash drive or USB external hard drive, see "How do I manually backup recorded video files to a USB storage device?"
To lock/unlock video files:
NOTE: You may encounter the following error when attempting to lock files:
This error occurs when attempting to lock files that haven't finished compiling. Wait a few minutes for the file to finish compiling. It may also mean the file is below 1GB.
A: You can manually backup video files from your NVR to a USB flash drive (not included) or USB external hard drive (not included) to store or view on a PC or Mac.
To backup video files:
NOTE: On PC, a Quick Player is automatically saved to your USB storage device (as player.exe) when backup files are saved for convenient playback. You may also use the client software (found here) or any video player able to play .MP4 files.
A: You can configure your NVR to send you email alerts when motion is detected on any or all of your system's cameras.
To setup email alerts for motion events:
NOTE: Before the NVR will send out email alerts for motion detection alarms, you must enable the Send Email action for each camera. To do this, complete the following:
A: Remote Playback allows you to view recorded video from your NVR on your computer. The minimum requirement to ensure smooth Remote Playback is an upload speed of 512Kbps per camera. However, for optimal performance, we recommend 1-2Mbps per camera.
Contact your internet service provider if you are unsure what your upload speed is.
Last Updated: 02/17/2015