You might be having difficulty setting up remote connectivity to your Lorex system because you have more than one router in your local network. You might not even know that you have more than one router. For example, your home wireless router might be connected to a DSL or cable modem that was provided by your Internet Service Provider (ISP) that also functions as a router. This is a setup that is common for homes and small businesses.
|Example of multiple router setup|
This makes port forwarding slightly more complicated, as devices trying to connect to your Lorex system will have to connect through two devices, instead of one. This guide will help you determine if you have more than one router on your network, and it will help to set up port forwarding to enable connectivity to your Lorex system.
NOTE: If one of the routers in your local network is a modem/router combination provided by your ISP, you may need to contact your ISP to port forward.
The Lorex Easy Connect Wizard (PC only) can be used to check if you have multiple routers in your local network.
To check for multiple routers:
NOTE: Ensure your computer is connected to the same router as your Lorex system.
If you have two or more routers in a network, you will have to configure a "DMZ (Demilitarized Zone) host" between the two routers to remotely connect to your Lorex system. This will allow one router to forward all incoming Internet traffic to the other.
In the illustration, the router that is immediate to the Internet connection (Router 2) must identify another router (Router 1) as a DMZ host. Router 2 acts as a "bridge" between Router 1 and the Internet by passing all incoming Internet traffic to Router 1. The Auto Port Forwarding Wizard must connect to Router 1, or manual port forwarding must be configured on Router 1 to enable connectivity to the DVR system over the Internet.
These are the general steps to configure a DMZ host connection:
See the manual for your specific router/modem device or contact your ISP for assistance setting up a DMZ host.
The "Status Page" of a router normally includes the router's vital information such as the IP address.
Last Updated: 10/22/2012