Relevant models / series: LNR400 Series (LNR408, LNR416)
A: Smart Search makes it easy to review motion events in specific zones of your video stream. Select the areas that interest you and Smart Search plays your recording from the time when your camera detects motion in those areas.
A: The system is designed to alert you by beeping if it is not connected to the Internet. To disable the beeping, you can connect the system to the Internet. You can manually turn off the beeping if you prefer to not connect your security system to the Internet.
Option 1 of 2: Connect the system to the Internet:
Connect your system to your router using an Ethernet cable and then restart the system by turning it off and on with the power switch.
Option 2 of 2: Manually turn off the beeping:
A: Setting the NVR to only record motion events can dramatically increase the amount of time the hard drive can keep video recordings. Follow the steps below to set the NVR to record motion events only:
Step 1 of 2: Enable motion detection on your cameras:
Step 2 of 2: Set up the recording schedule for motion only
A: FLIR Cloud™ is an exclusive cloud-enabled service that allows for remote access to your system over the Internet without requiring any network configuration, DDNS registration, or port forwarding. Each system includes a Device ID, a unique code that allows your system to handshake with Lorex’s servers for a secure, instant connection over the Internet.
The system supports remote access using PC, Mac, Android™, and iOS, and you can connect to your system for the first time on any smartphone or tablet by simply scanning the QR code. A computer is not required for the initial setup.
Please note that an upload speed of 1Mbps or higher is required to enable video streaming over the Internet.
A: No. With the FLIR Cloud app, it's possible to connect to your NVR with your computer, iPhone, iPad or Android device by simply scanning the QR code located on the top of your NVR or entering the device ID. DDNS connectivity is still an option for connecting to the system, which requires that the appropriate ports are properly forwarded.
A: This message indicates the system is connected using relay mode. Relay mode works in the event that a hardware firewall or other security settings prevent direct peer-to-peer connection between the system and the viewing device. In relay mode, the video is sent from the system to the viewing device through the FLIR Cloud™ servers.
Because of the high bandwidth usage in relay mode, the connection will be automatically disconnected after 10 minutes of continuous use. After being disconnected, you can reconnect to the system right away.
A: The software will say "Offline" while it is connecting to your system. It may take up to 60 seconds before it connects and displays "Online".
If it still says "Offline" after 60 seconds, follow the steps under "What do I do if I am having difficulty connecting to the system using FLIR Cloud™?"
A: Yes, the NVR firmware and software must be upgraded to the latest version to use the FLIR Cloud™ apps. For your convenience, when it is connected to the Internet, the system will automatically alert you if there is a firmware upgrade available. Once the firmware update is complete, check the downloads tab to update the PC or Mac Client Software or check the Google Play Store for Android™ or the App Store for iOS for mobile app updates.
Firmware upgrade message on NVR
Firmware upgrade message on FLIR Cloud app
NOTE: During the firmware upgrade process, do not unplug or power off the NVR. Firmware upgrades typically take between 5 and 10 minutes to complete.
A: Follow the steps below if you are having trouble connecting to the NVR using FLIR Cloud.
Step 1: Make sure you have the latest firmware on the NVR:
Make sure your NVR has the latest firmware version. See the section above for details.
Step 2: Ensure your NVR is connected to the Internet:
To ensure your system is connected to the Internet, connect your system to your router using an Ethernet cable and then restart the system by turning it off and on with the power switch.
Step 3: Double check the NVR's user name and password in the app
Double check that you have entered the correct Device ID, User Name, Password, and Client Port for your system.
Step 4: Reduce the image quality settings for the substream to enable faster video streaming
Connection issues may also be caused by a slow Internet connection. An upload speed of 1Mbps or higher is required to enable video streaming over the Internet. You can reduce the quality of the system's sub stream to improve the performance and reliability of the connection. The sub stream is the lower quality video stream that is used to stream video to devices over the Internet.
NOTE: Changing sub stream settings does not affect the quality of recordings saved to the system's hard drive. The quality for recordings is controlled by the main stream settings.
To change the sub stream settings:
A: If your cameras are connected directly to the NVR via the PoE ports, the cameras may take up to a minute to start up and display video on the NVR. Once the startup process is complete, the NVR automatically detects the cameras with no configuration required.
If your cameras are connected to your Local Area Network (LAN) through a router or external PoE switch, you must add them to the NVR before they will transmit video to the NVR for viewing or recording.
A: You must connect the cameras to an external PoE switch (sold separately; Lorex model ACCLPS281B), which is connected to a router on your local network (LAN). See the question below for instructions on setting up this installation.
A: Yes, you can use CAT5e or CAT6 Ethernet cables to extend the cameras up to 300ft (100m) from the NVR. To connect Ethernet cables to each other, use an RJ45 female-to-female coupler (not included) or network switch (not included).
Extensions up to 600ft (2 runs of 300ft Ethernet cables) can be made by connecting cameras to your local network using an external PoE switch. For details, click here.
A: No, the NVR is designed to work with Lorex PoE (Power over Ethernet) IP cameras (such as LNB3153 and LND3152) only. Lorex does not support connecting other brands of IP cameras to the NVR. For a full list of compatible cameras, click here.
NOTE: Lorex LIVE Ping and Vantage Stream IP cameras are not compatible with the NVR.
A: Yes, you can connect the IP cameras to the local network. This type of installation is necessary to connect more than 8 cameras to 16-channel models, since they only have 8 PoE ports available to connect cameras directly to the NVR. Please note that you must still add the cameras to the NVR to view or record the video (click here for instructions).
NOTE: Lorex does not support connecting to the cameras directly without using the NVR.
A: You must connect the cameras to the same router as the NVR. For these installations, an external PoE switch (sold separately; Lorex model ACCLPS281B) or 12V DC power adapter (not included) must be used to provide power to each IP camera not connected directly to the NVR.
You also must add the cameras on the NVR before they will show a picture on the monitor or be recorded by the NVR. Follow the steps below to connect the cameras to the NVR over the LAN.
Step 1 of 2: Connect the cameras to local network / power
Option A: Connect the IP cameras to the local network using an external PoE Switch
|Connection diagram for 16-channel NVR and external PoE switch|
* The terminology may vary depending on the model of your PoE switch. See the instructions for your specific PoE switch for details.
Option B: Connect the IP cameras to your local network and power using 12V DC power adapters
|Connection diagram for camera connected to 12V DC power adapter|
Step 2 of 2: Add the IP cameras to the NVR
NOTE: You can also add a camera to a specific channel by hovering the mouse over an empty channel in split-screen view and clicking . Then double-click the camera you would like to add and right click to exit.
A: Yes, the NVR does support audio recording. You must have an audio-capable camera (not included) in order to record audio using the system. The camera must have a built-in microphone or an audio input cable.
NOTE: The MIC IN/OUT ports on the rear panel of the system cannot be used for audio recording. They are used for service only.
To setup audio recording:
Connect the camera to the NVR or network. If the camera is connected to the network, add it to the NVR. See Can I connect the IP cameras to my local network? for details.
Option A: Connect to a camera with a built-in microphone.
Option B: Connect a camera with audio input.
NOTE: The microphone must have a power source.
Configure the following:
A: There is a Recording Calculator that can estimate the number of hours or days of continuous recording you can expect from your system depending on hard drive space and recording parameters.
The effective recording time can be greatly improved by setting your cameras to record for motion only (see Q: How do I set the NVR to record on motion only? for details). Please note that recording times are estimated and actual recording time may vary depending on factors such as movement in the scene.
NOTE: The Recording Calculator is only available for PC.
To install the Recording Calculator:
To use the Recording Calculator:
A: Up to 3 users can be connected to the NVR at the same time.
A: If you have forgotten the password for your NVR, you must call Lorex Technical Support to have the password reset. For security, there is no way to reset the password yourself. Before calling Technical Support, please ensure your NVR is connected to your network (connect the NVR to your router with an Ethernet cable and restart the NVR).
A: The default user name is admin and the default password is 000000. By default, passwords are enabled on the system and are required to access system menus or log into the NVR over the Internet. For security, the first time you log into the NVR over the Internet, you will be prompted to create a unique password for the NVR.
Even if you do not use the remote connectivity features of the NVR, it is still essential to create your own password to ensure that unauthorized people cannot gain access to your system.
Last Updated: 05/14/2015