May 1, 2015
FLIR/Lorex has done a very nice job with this camera, although there are areas that need improvement. Here are the pros & cons as our household sees them in our first week of use: PROs: 1. Nice, thoughtful design and very good build quality. 2. Useful accessories are also well thought-out. 3. Takes good quality videos even in Standard Definition mode (we have had no reason to switch to High-Def mode yet). 4. Extremely configurable & easy to customize. 5. The Android and iOS apps are very slick & very feature-rich. CONs: 1. Doesn't operate on Windows OS nor on Windows Phone, the cameras are apparently not even accessible through a desktop browser (only your account is accessible through a desktop browser). Only ways to interact with it are via either Android or iOS device, which in my opinion is a gaping hole. 2. The intercom function has way too much delay to be useful to us, and audio quality is so-so. 3. Dragging the start & end times for Rapid Recap is sometimes difficult, very non-intuitive. IMO that part of the interface needs a rewrite (but, credit where it is due, the rest of the interface is quite nice). 4. There is no single User Manual that can be downloaded, instead one has to watch tutorial videos online, then poke around the "knowledge base/FAQ" area to try to find things. That is a pain and a huge waste of time compared to a single, comprehensive User Manual. 5. Tech Support is apparently overwhelmed, had not responded to our online ticket in 48 hours so I had to call in (an of course was put on hold for awhile before I got to a tech). 6. Our camera continually creates automatic recordings every 11-12 minutes, 24/7, even in the dead of night when there is no motion occurring, and no shadows to fool it into thinking there has been motion. Tech support said they had not heard of that problem, but gave us some diagnostic procedures to try, and we will report back to tech support with our findings. OUR SUGGESTIONS to FLIR/Lorex: 1) Should be able to do everything in any browser window that one can do in the mobile app. 2) Should be able to choose recording to cloud or SD card or both. 3) Should default to simultaneously recording to the SD card (at all times) as well as the cloud, with the SD card pushing older recordings off the bottom of the stack when the SD card is full. 4) Should be able to save a permanent copy of any given recording to the local device, be it a mobile device, or a desktop computer. As it is now, you can only "share" it, which is not the same as simply saving a copy of the video to the local device.
Thank you for your feedback. You can now access live viewing on your computer. To do so you will need to log into your FLIR FX account at fx.flir.com and click on the "Live Viewing" link.