September 20, 2016
Location: Lindsay Ontario
I bought this, as advertised, re" what's included.
BUT .... I got no: instructions for cameras or DVR.
The DVD for DVR does not work.
The tech support people emailed me manuals; and their attachments did not open.
In the box as advertised said: included Ethernet and HDMI cables; I have a saved web page as proof, but I did NOT get these items.
CHAT with sales or Talk with TECH support and: they say their product information says they do NOT have to provide those cables because: on their version of things those things are NOT included.
IF you try chat, they will send you cut and paste web pages to 'prove' what they are saying, and when you do this, the web site terminates your chat and you must start all over again with a new chat person, even if you say the name of the person you had been speaking with. IF you try and send them cut and paste of what web page you purchased from as proof you should have the cables I found I was cut off and could no longer chat. The system disallows you to re enter chat after so many times.
PHONE: the 30 minute wait was almost 3 hours. The call was VERY long, as the very polite and professional tech guy 'learned on the job' what I learned in my efforts to connect the camera receiver to the DVR: The receiver has 2 connectors that attach at a 'Y' that go to one wire to the camera; one end connector is a BNC, one is a MALE RCA. One wire is for audio, one for Video. There is NO possible way to connect the RCA male to the DVR.
I am told that I need to buy, somewhere, a female RCA adapter to BNC. Price in Orillia special order at Staples Business Depot: $56 we were told, with.
So: tech says they will send me wires (maybe)? long into future. For now the sale price of this system has cost me an Ethernet cable $27 and HDMI $27, now and adapter $56.
BUT> I still have NO instructions because:
EMAIL: My experience is that when the company reps email you the full instructions, the attachments do not work, and only the quick set up is visible, which is easy, it is accessing the 'computer aspects' of the DVR.
On the DVR, we finally accessed how to use default password and now that a password was created by us and saved the system will NOT recognize us even after days of video recording, which by the way looks nothing like all the video's.
I get excellent wifi signals: re: my router and otherwise questionable product from Lorex is half story below ground. The signal is being sent through concrete foundation/wood structure and one layer of top quality insulation, vapour barrier, dry wall. The router and the guess as you go product are situated right beside the router for Bell Internet, and the cordless phone base, and our electrical panel.
My camera #1 is 225 feet through dense evergreen cedars at the end of a driveway under hydro lines residential grade.
On screen through DVR to TV I see 4 bars and low as 2 seldom, mostly all bars.
The other camera is further away the wifi signal line goes through 40 feet of house , with interior walls, and about 200 ft away from house. It sits in front of a bee hive which proves honey bees work all night.
I cannot chat with someone and ask for a manger as to why I would have to pay for a return no matter the policy, as the chat person refused me a manager, and even argued with me to no end on her confusion as to why I would need an Ethernet or HDMI cable.
So....My driving to Markham Ontario from Lindsay Ontario is cheaper than mailing this system back to Lorex, who seems to have questionable business practice despite the good reference I had received from many people. Chat wont let me find out how to do that because the system refuses me access to chat and I do not have 6 free hours to pace waiting for tech to call.
The resolution is crap no matter how close or far, but wifi is strong.
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